Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Beacon Medical Group.
Reviews
-
Review titled Not Ideal
Rated 4 stars out of 5
by Anonymous - Posted on 30 October 2024
The attitude I had from the doctor on Friday was dismissive. My child was ill so I turned up and couldn't be seen. No record of antibiotics being sent to pharmacy either so we ended up going to A and E. No acceptable when a child is ill
Visited October 2024
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you. Beacon Medical Group
-
Review titled Fast response
Rated 5 stars out of 5
by Steven Turner - Posted on 30 October 2024
Fill out e request for a call after 4pm.. Received call at 4.10 pm explained the ailment. Invited to attend at 5 pm was examined by a nurse second opinion by my Dr. Medicines prescribed and back to normal within a week. Amazing support and servie... Thanks
Visited October 2024
Review titled Beacon Medical Group
Replied on 06 December 2024
Dear Steven, Thank you for taking the time to provide Beacon Medical Group with your feedback on our Nurse and GP services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Covid and flu vaccination
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
After being invited for this year's booster vaccinations for Covid 19 and influenza, I attended on 12th October. The process was handled efficiently and quickly from check in to vaccination it took less than 5 minutes. All staff were extremely friendly. I would recommend this service,the sore arms after though not so much.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Generally good
Rated 4 stars out of 5
by Geoffrey Thom - Posted on 16 October 2024
I attended for COVID and flu jabs and the wait was not to long. The lady giving the jabs was very good and efficient and friendly.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Poor response time
Rated 2 stars out of 5
by Anonymous - Posted on 16 October 2024
I waited a ridiculous amount of time for my e-consult despite making it clear my medication was running out and I needed a new prescription. My medication was under a yearly review so I could not order via the NHS app. By the time I was contacted I had been without my medication for 2 weeks, despite being told they would put the order through straight away. I then waited another 2 weeks before I could pick it up. I haven’t seen a GP face to face since before Covid 🤷♂️
Visited October 2024
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on the practice.We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care. Thank you. Beacon Medical Group
-
Review titled Practice staff are helpful
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Had to speak to practice & practitioner no problems with either both in help and explanations on the first phone call from me to practice the operator did not know the answer but explained they would find out and phone me back with they duly did
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Bad review
Rated 2 stars out of 5
by Anonymous - Posted on 16 October 2024
The dr that I spoke with I found very rude and he made me feel like I was wasting his time. Definitely not a good bedside manner!
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on …….. . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Smooth efficient practice
Rated 5 stars out of 5
by Anne Worth - Posted on 02 October 2024
Following a technical problem to cancel a vaccination using the web site link I phones the practice. Despite being 13th in the queue ( thankfully with with no distracting in house music to contend with) my call was answered within 5 minutes. I had secured a double vaccine in my local walk in centre so sought to cancel my less convenient previously arranged vaccination in Ivybridge. The receptionist dealt with the matter in a friendly and efficient way. I also needed to change my phone number, again this was handled in a speedy efficient way. This was verified immediately by text. The whole inquiry took no more than 8 minutes. I was very impressed by the receptionist’s politeness and efficiency. Thank you.
Visited October 2024
Review titled Beacon Medical Group
Replied on 10 October 2024
Dear Anne Worth, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. Thank you again. Kind regards Lauren Patient Liaison and Communication Lead Beacon Medical Group
-
Review titled Efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 16 October 2024
Went to Surgery for Covid and flu jabs. Easy and efficient service. Went straight in and straight out.
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
-
Review titled Quick service
Rated 4 stars out of 5
by Colin ross - Posted on 16 October 2024
After online consultation & questions answered course of treatment quickly decided. Video explaining medication benefits was sent by e mail. Was hapy to continue with prescribed drugs
Visited October 2024
Review titled Beacon Medical Group
Replied on 03 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on our service. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group