Bath Road Surgery
Hounslow Medical Centre, 134 Bath Road, Hounslow, Middlesex, TW3 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
Got sent a link to book appointment which I did attended on the day, sat there 45 minutes after appointment time and they spoke to receptionist, they told me my appointment for a smear test was with the administration team, advised them that this was incorrect and not possible, she then had to arrange a new appointment for me which meant I was at the surgery for a test that makes me nervous and anxious for over 2 hours. Now trying to get a prescription which I need as soon as possible and told that I can’t speak to someone for over a week, have put a request on answered all questions got told I had to do it again. The service is going down hill, having to give more information that’s should be necessary for an appointment, unable to get important medication when it’s needed.
Visited October 2023
Bath Road Surgery has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Chelsey - Posted on 18 July 2023
I was previously with first care practice in Hounslow and was treated very badly, I’ve since moved to bath road clinic and have had all my need met as a patient there. My mental health has improved with their help, they check up on me as I’m high risk suicide. Helping me with my eating disorder. I feel very content going there and speaking with the clinicians and Drs! I have nothing but wonderful things to say about Bath road clinic they have helped me massively.
Visited July 2023
Bath Road Surgery has not yet replied.
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Review titled Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2023
Was trying to seek appointment today. Reception staff very understaffed. Had to wait half an hour. Was trying book an appointment for the following day. Told cannot do this have to call on the day. The surgery response time for calls is not very good.
Visited April 2023
Review titled Bath Road Surgery
Replied on 17 April 2023
Dear patient Thank you for your feedback. We apologise for any delay you had getting through to us on the phone. We understand our phonelines can be incredibly busy and currently we are recruiting new administrative staff to help with the pressure. You can also book an appointment using SystmOnline - please visit our website to find our more information and to sign up https://www.bathroadsurgery.co.uk/appointments/ Kind regards Raka Mayor Practice Manager
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Review titled Bad experience with sample testing personnel
Rated 4 stars out of 5
by Lucy Silveira - Posted on 18 April 2023
It is carelessness and disrefard for patients that give NHS a bad name. I gave a urine sample on 29th March 2023 and after more than two weeks I was told sample was lost, again on 17th April 2023 I came in to give a second urine sample as now there is blood in my urine, again testing staff lost my urine sample with my name and details on the container. I am wondering will i be tested and treated after I am dead. Today 18th April 2023 again I have come to the clinic to give a sample as there is still blood in the urine. I am appalled by such callousness and carelessness.
Visited April 2023
Review titled Bath Road Surgery
Replied on 19 April 2023
Dear Lucy We are so sorry to hear that you have had a negative experience with the practice, providing excellent patient care is at the forefront of everything we do at the practice and we are sorry if this has not been the case with your recent care. We understand this should not have happened and we would like to investigate the matter further. Please email me at bathroadsurgery@nhs.net with your full details so we can explore this incident further. Kind regards Raka Mayor Practice Manager
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Review titled Awful surgery - read the online articles written about it
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Outright refusal to see you face to face. According to NHS statistics, they have the lowest rate of face-to-face appointments in the country (Search for it - Daily Mail wrote an article in January 2023 and plenty of press). The online system does not allow you to book appointments - not sure why the Surgery responses below say it does (the surgery themselves say that this service is "switched off" to patients). If you need to attend the surgery, be prepared to wait. It's understaffed, has too many patients on their books and put profits before patients. Find another surgery - your health depends on it.
Visited April 2023
Bath Road Surgery has not yet replied.
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Review titled Unacceptable standards of care - ongoing over the past year
Rated 1 star out of 5
by RLD - Posted on 01 December 2022
Multiple occasions of poor service provision 1. Refusal for face-to-face appointments; has led to my family going to A&E on at least three separate occasions which was avoidable. Also seeking out private dermatology as GP refused face-to-face meeting. 2. Huge window of time to be called in and then no call being made 3. On one occasion we were informed, there are no doctors on site after 3pm so go to A&E 4. Being blinded prescribed antibiotic after antibiotic because GP refuses face to face meet to actually have a look at the site of infection
Visited November 2022
Bath Road Surgery has not yet replied.
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Review titled Very nice and helpful doctors and receptionist
Rated 5 stars out of 5
by Iliyana Delcheva - Posted on 16 August 2022
I am really happy with the their help and support in the last 3 years. They are always good, quick and professional. 5 members of my family are registered with them and I recommend them to all my relatives in the area too.
Visited August 2022
Review titled Bath Road Surgery
Replied on 25 August 2022
Dear Iliyana Thank you so much for your wonderful comments. We work very hard at the practice to support all our patients and give them a fantastic service. I will make sure to pass on your words to the team, it's so uplifting when we receive positive feedback. Best wishes Raka Mayor Practice Manager