Bath Road Surgery - Ratings and reviews
Reviews
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Review titled Very good
Rated 5 stars out of 5
by Sandra rodrigues - Posted on 17 April 2024
Excellent service. I am very happy the way the doctor has responded to my problem and the kindly advice given to me by the doctor.
Visited April 2024
Bath Road Surgery has not yet replied.
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Review titled Great Support With Mental Health
Rated 5 stars out of 5
by Alexandra - Posted on 09 April 2024
When I signed up to be helped mental health wise I had hear Horror Stories about how understaffed the NHS is and how hard it is to get help. Equally I was very nervous about taking medication but Dr. Bains has been absolutely lovely. The support I recieved along the way has been amazing. From the first time I started taking SSRIs from tapering off and all the consultations along the way where I have felt truly supported and checked in on have been exactly what I needed to get better. I would definitely say that it has made me still have faith in the public sector of mental health and I wish more practices had doctors like Dr. Bains
Visited April 2024
Bath Road Surgery has not yet replied.
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Review titled Great response and communication
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
I spoke to a lovely young lady at reception today re: me needing a repeat prescription asap as the system online app wouldn’t allow me to order , my Patch message didnt look as through it went through either , and as I had run out of both of my medications I was really worried. My blood test was scheduled for the coming Saturday so there would be another delay in receiving my medication as I would need to await my results too , being at work which is nowhere near the GP surgery as well as me finishing work after the surgery closes , I felt helpless. However, a lovely receptionist was extremely helpful , she reassured me as well as resolving the issue I would have at work if a doctor called and I couldn’t pick up the phone, she told me she would call me herself , well, she sorted the whole thing directly with a clinical physician. I’m extremely grateful for her support , I can now relax and get on with my job knowing my medication will be at the chemist for someone to pick up for me. Thank you lovely lady , you were amazing today :))
Visited April 2024
Bath Road Surgery has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Grg - Posted on 14 March 2024
i called the gp since 8am to book appointment for urgent care. the waiting time on the call was 11mins and it got extended. called back again during afternoon the line was messed up (waiting time kept extending). i had to call 111 to get advice because of the poor service from the gp. i called gp again at 17:30 due to me being unable to take myself to a&e the women in the reception rakha she was not helpful at all. She was like hmmm ok just take yourself to a&e when i am unable to do soo. She goes we are fully booked it’s the end of the day. i do not recommend this gp at all they are just there for the name not for helping or serving patients.
Visited March 2024
Bath Road Surgery has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by Crina Nechita - Posted on 21 March 2024
I’ve been requesting my repeat prescription for a few months and today, after dropping an email to my GP based in Hounslow (Bath Road Surgery) a kind gentleman reached me over the phone to let me know that my prescription is being dealt with and it will be ready for collection tomorrow. He was so prompt with his answer and he had awesome customer service skills. I was extremely satisfied with his service! It’s a pleasure to end my day like that! Thank you for all the hard work and dedication that your staff displays!
Visited March 2024
Bath Road Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Last year, I suffered from weight loss and sleepless nights. After a blood test, it was revealed that I had thyroid issues. Bath Road Surgery, analyzed the blood test and started my medication. It's been almost a year, and my weight has recovered from 58 kg to 72 kg with no problems sleeping at night. My latest blood test shows everything is normal. I also have a needle phobia, and the nurses at Bath Road Surgery always made me comfortable, even using baby needles to extract blood for tests :) I couldn't be happier, and I would recommend Bath Road Surgery to everyone for their helpful and considerate GPs and nurses.
Visited February 2024
Bath Road Surgery has not yet replied.
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Review titled Better off going to A&E
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I called this morning just after 9am feeling unwell, I explained my symptoms and was advised a pharmacist from a pharmacy was going to call me for a telephone appointment. I received my telephone appointment at 11:15am and was told I was going to be prescribed antibiotics and that my GP practice should action this latest by tomorrow, however it shouldn't take as long as that. At 17:30 I checked if my prescription was at my local pharmacy, and I was advised it was not there. I then rang the GP practice who informed me that the pharmacist had not sent my prescription for my medication. I then rang the pharmacist who confirmed he had sent the request and was sending it again. I then rang my GP surgery where the receptionist put me on hold only to come back and say the request is with the clinical team. It is now 19:58 and my local chemist is closed. Moral of the story, go to A&E and don't rely on Bath Road Surgery to do their job. How they are allowed to take on more patients amazes me when they can't cope with the ones they already have. No one wants to be sick. Having to deal with the rudeness and sarcasm from the reception team just shows how unprofessional this practice is. Respectfully, there's a few that should be sacked because they're adding to Bath Road Surgery's bad reputation (just have a read of the reviews). We pay into the system to recieve care when its needed, but we are simply not getting it. No face to face appointments, only phone appointments where no one is communicating with one another. The GP, the pharmacist from god knows where and the local chemist where your medication is to be sent..ultimately it comes down to Bath Road Surgery. Couldn't give me an appointment, arranged one on behalf of myself from elsewhere and then can't action a prescription from 11:30am to 19:00pm. It can't be that hard, or can it??
Visited February 2024
Bath Road Surgery has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Philip Reeve - Posted on 08 February 2024
Took no time at all I was seen promptly Very polite amenable and professional Was impressed with the whole experience
Visited February 2024
Bath Road Surgery has not yet replied.
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Review titled Lovely doctor - book your smear test ladies!
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2024
I didn’t catch her name but the doctor who took my smear test today was calming, informative and made the experience be as comfortable as possible (even if it isn’t all the time!) Book your smear test ladies, it could save your life!
Visited January 2024
Bath Road Surgery has not yet replied.
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Review titled Great expeeiebxe
Rated 5 stars out of 5
by Vipan - Posted on 01 March 2024
I was being treated for a wound sustained from a fall. It took over three months of care by the HCA of dressing the wound regularly on a weekly basis. The HCA was through and extremely diligent, reassuring , patient and answered all questions clearly and completely. During the treatment, there were signs of complications. They immediately had me reviewed at the Orthopaedic department at West Middx Hospital hence avoiding further damage and issues. Overall very good experience and highly recommended. Caring, diligent and thorough while being understanding, reassuring and empathetic
Visited November 2023
Bath Road Surgery has not yet replied.