Barnby Gate Surgery
50 Barnby Gate, Newark, Nottinghamshire, NG24 1QDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Barnby Gate Surgery.
Reviews
-
Review titled Highly disappointed
Rated 2 stars out of 5
by Chris - Posted on 05 July 2023
This is not re a general practitioner, It relates to my experience in trying to speak to a GP or medic or the surgery pharmacist. I was prescribed Naproxin approx 3 weeks ago for arthritis symptoms, taking 500mg twice daily. This certainly helped. However, for the past 2 or 3 nights I have suffered confusion, extreme tiredness prone to falls and unable to sleep. Being very concerned,I phoned the surgery this morning at 9am, when I got through the receptionist could not hear me and promptly cut me off. I then phoned again only to be cut off after waiting for 1 hour! Amazing system. I decided to visit the surgery later around 2.15pm and spoke to a Care Navigator, explained my situation and she was sympathetic and said there was no one available to speak to today. But I could phone in the morning again or get there for 8.30am tomorrow to book a tel call, I explained the mornings were a very difficult time for me due to pain from arthritis. I stressed that both myself and my husband were very worried about the effects of Naproxin is having after taking 2nd daily dose at 9pm and felt that this was urgent. The only other appt, I believe a telephone appt, was on 18th July. I am loath to stop this medication suddenly prior to medical advice and of course I really need pain relief. I understand times are very difficult, but they are for your patients too, who really need your medical support, advice, understanding and just some time.......please. Thank you.
Visited June 2023
Review titled Barnby Gate Surgery
Replied on 07 July 2023
Dear Chris I am very sorry you have had a difficult time getting the care your husband needed and thank you for raising it. I am not sure when the situation arose, but we changed our appointment system on 26th of June and now no longer ask patients to call back the next day. We have a lot more pre-bookable appointments available which patients can book online, by phone or in the surgery. As a result of the changes we are finding a lot of patients are now choosing to book online which means we have seen a significant reduction in phone calls which is making it easier for patients who don't have online access to contact us by phone. We have also aligned the number of appointments we have for patients who need to be seen the same day to the expected demand so it easier for you to see a clinician that day if your need is urgent. I hope you have managed to get the help you need and that next time you contact the practice you have a better experience as a result of these changes.
-
Review titled Good/ Practice Move
Rated 4 stars out of 5
by S McCarthy - Posted on 31 May 2023
Generally, we are fortunate to have experienced doctors and staff who try hard to meet demands whilst having increasing workloads and expectations. The move to better premises (along with the Fountain practice) can only be beneficial to all. My one suggestion is that this is an opportunity to update and change the telephone recorded message system. The electronic 'voices' need to be listened to in order to know why this would be a good thing to change. Best wishes
Visited May 2023
Review titled Barnby Gate Surgery
Replied on 05 June 2023
Thank you for your positive comments, we are also looking forward to moving where we will have more space which will enable us to provide more services for patients. We will soon be changing our appointment system to having more pre-bookable appointments and as part of this we will be reviewing all our telephone messages, so they will change before the end of June.