Barnby Gate Surgery
50 Barnby Gate, Newark, Nottinghamshire, NG24 1QDContact details and opening times
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Reviews
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Review titled Nice attitude of staff. Refered promptly.
Rated 4 stars out of 5
by Zoe Hodgson - Posted on 14 November 2022
Pressures on all GPs are high. So yes getting an appointment was a little difficult and I was seen an hour late on arrival to my appointment. However when booking the appointment, receptionist was polite and apologetic. When I saw the doctor, again, polite and apologetic, and provided a thorough review and I was rapidly referred. Would reccomend as the care I recieved was great, and I believe all surgeries are experiencing high workload.
Visited October 2022
Review titled Barnby Gate Surgery
Replied on 14 November 2022
Dear Zoe Thank you very much for your feedback. Sorry for the delay in the waiting room but thank you for understanding. Patients do sometimes require more than the standard 10 minute appointment time and we try to provide this where possible (sadly this causes delays for others). I am pleased that you were treated politely and with care. This feedback will be shared with the team and I am sure will be much appreciated. Many thanks for taking the time to provide some positivity!
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Review titled Terrible
Rated 1 star out of 5
by Kathy - Posted on 03 August 2022
I telephoned to try to get appointment, or for them to ask doctor to put a prescription through for me, have symptoms of UTI and feeling very poorly, told can’t put prescription through without see GP which is nire impossible and to ring 8.30 in the morning or go to hospital, UTI can quickly become serous and I think speaking to a receptionist isnot solving anything, I offered to bring a sample in but wouldn’t have it . As I felt I was getting worse I took myself of to urgent care and given antibiotics , I really don’t understand what’s going on off loading everything to hospital
Visited August 2022
Review titled Barnby Gate Surgery
Replied on 03 October 2022
b) Thank you for your comments, I am sorry you were dissatisfied with the service you received. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Very prompt and efficient treatment
Rated 4 stars out of 5
by Anonymous - Posted on 02 July 2022
I recently had cause to need a routine review of some symptoms I'd had for a while. I was offered an appointment with the Advanced Nurse Practitioner the same morning who wanted to do an ECG. This was done the same afternoon by a Health Care Assistant. The ANP reviewed the ECG straight away and as it showed an unusual rhythm stated she would write to the cardiologists for advice. I received a phonecall at teatime from her stating she'd spoken to a GP about the ECG and I was advised to go to A&E where I was then admitted by the cardiologists for further investigations which are ongoing. I am extremely grateful to have been seen so quickly and referred on so promptly and efficiently. The NHS is under an immense amount of pressure but its staff are hardworking and dedicated which should be commended. Well done Barnbygate!!
Visited June 2022
Review titled Barnby Gate Surgery
Replied on 04 July 2022
Dear patient. Thank you very much for your positive comments. It is very kind of you to share this information. Our staff will be informed of the comments. Many thanks again.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2022
I called on a very busy Thursday morning, the receptionist was apologetic & polite when I eventually got through. She listened to my problem about pain in my knee & decided that an appointment with the physio would be more effective & quicker for me than me seeing a GP much later in the day and then likely getting referred to the physio anyway. The appointment led to pain relief, leg brace & exercises for a bit further down the line plus a follow up appointment this week I just wanted to message as I’m sure you get lots of complaints but although fortunately I don’t need your services often when I do the reception staff are very good, sympathetic, have an awareness of what might work best and do what they can to ensure it’s the most effective resolution. Well done to your staff!
Visited June 2022
Review titled Barnby Gate Surgery
Replied on 05 July 2022
Dear patient, thank you very much for your lovely comment. These kind words help us to keep on trying to do our best under difficult circumstances. I will make sure that the whole team are aware.