Barnby Gate Surgery
50 Barnby Gate, Newark, Nottinghamshire, NG24 1QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Invalid email address
Rated 3 stars out of 5
by Denise - Posted on 25 July 2023
I recently wrote a review stating the unacceptable way I had been treated by the receptionists at the surgery regarding a booked appointment. I was sent an email apologising for this and an email address which I was to use to provide further information so the surgery could investigate what went wrong. This email link was invalid, and my email was returned to me! I feel that I've been kicked twice.
Visited July 2023
Review titled Barnby Gate Surgery
Replied on 26 July 2023
Hi Denise I am so sorry for the typo in the original response, please email us on: nshccg.c84009@nhs.net
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Review titled Reception
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Mum went to surgery to get Hol vacination,only to be told By a rude receptionist, that she can’t be vaccinated until 6 weeks,mum did explain she leaves in august and it would be enough time,receptionist did not listen,,mum panicked and went to boots,paid for vacination with money that she had to borrow,,,
Visited July 2023
Review titled Barnby Gate Surgery
Replied on 20 July 2023
I am sorry you have had this experience and that your Mum felt our receptionist was rude. We do need 6 weeks notice to do vaccinations as we need to check the medical record to understand current vaccination status, check what is recommended by the NHS for the travel destination and ensure we have the vaccines in stock and a nurse appointment available. Our website does say to make sure you book well in advance but we will update this to state 6 weeks.
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Review titled Highly disappointed
Rated 2 stars out of 5
by Chris - Posted on 05 July 2023
This is not re a general practitioner, It relates to my experience in trying to speak to a GP or medic or the surgery pharmacist. I was prescribed Naproxin approx 3 weeks ago for arthritis symptoms, taking 500mg twice daily. This certainly helped. However, for the past 2 or 3 nights I have suffered confusion, extreme tiredness prone to falls and unable to sleep. Being very concerned,I phoned the surgery this morning at 9am, when I got through the receptionist could not hear me and promptly cut me off. I then phoned again only to be cut off after waiting for 1 hour! Amazing system. I decided to visit the surgery later around 2.15pm and spoke to a Care Navigator, explained my situation and she was sympathetic and said there was no one available to speak to today. But I could phone in the morning again or get there for 8.30am tomorrow to book a tel call, I explained the mornings were a very difficult time for me due to pain from arthritis. I stressed that both myself and my husband were very worried about the effects of Naproxin is having after taking 2nd daily dose at 9pm and felt that this was urgent. The only other appt, I believe a telephone appt, was on 18th July. I am loath to stop this medication suddenly prior to medical advice and of course I really need pain relief. I understand times are very difficult, but they are for your patients too, who really need your medical support, advice, understanding and just some time.......please. Thank you.
Visited June 2023
Review titled Barnby Gate Surgery
Replied on 07 July 2023
Dear Chris I am very sorry you have had a difficult time getting the care your husband needed and thank you for raising it. I am not sure when the situation arose, but we changed our appointment system on 26th of June and now no longer ask patients to call back the next day. We have a lot more pre-bookable appointments available which patients can book online, by phone or in the surgery. As a result of the changes we are finding a lot of patients are now choosing to book online which means we have seen a significant reduction in phone calls which is making it easier for patients who don't have online access to contact us by phone. We have also aligned the number of appointments we have for patients who need to be seen the same day to the expected demand so it easier for you to see a clinician that day if your need is urgent. I hope you have managed to get the help you need and that next time you contact the practice you have a better experience as a result of these changes.
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Review titled Good/ Practice Move
Rated 4 stars out of 5
by S McCarthy - Posted on 31 May 2023
Generally, we are fortunate to have experienced doctors and staff who try hard to meet demands whilst having increasing workloads and expectations. The move to better premises (along with the Fountain practice) can only be beneficial to all. My one suggestion is that this is an opportunity to update and change the telephone recorded message system. The electronic 'voices' need to be listened to in order to know why this would be a good thing to change. Best wishes
Visited May 2023
Review titled Barnby Gate Surgery
Replied on 05 June 2023
Thank you for your positive comments, we are also looking forward to moving where we will have more space which will enable us to provide more services for patients. We will soon be changing our appointment system to having more pre-bookable appointments and as part of this we will be reviewing all our telephone messages, so they will change before the end of June.