Barnby Gate Surgery
50 Barnby Gate, Newark, Nottinghamshire, NG24 1QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Service above and beyond.....
Rated 5 stars out of 5
by Nigel Humphreys - Posted on 18 June 2025
Self presented with a severe and ongoing illness that was causing breathing problems - no problems getting immediate access to the clinic the tenacity of the investigation of my illness by the Paramedic practitioner was outstanding. Thorough, compassionate and supportive. I hope the practitioner is given feedback on a one to one basis.
Visited June 2025
Barnby Gate Surgery has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by Alison Winn - Posted on 21 May 2025
I was advised to go to A&E at Kingsmill 2 weeks ago. Suspected Kidney Stones. However couldn’t get as in so much pain. Requested to have scans at Newark, but was advised must speak to Doctor first by text. Tried to make appointment but was categorically told no, as I was advised to go to A&E. I can’t understand why I was told to ring to speak to Doctor first. All I wanted was a referral at Newark, which has the same facilities as Kingsmill. Won’t bother in future.
Visited May 2025
Review titled Barnby Gate Surgery
Replied on 29 May 2025
Dear Mrs Winn I am sorry you have found the advice given by our clinicians and care navigators to be confusing. As your feedback is in relation to your specific circumstances I will respond to you in full by letter. Thank you for your feedback Kate Kate Hunter Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Debbie - Posted on 29 April 2025
I had an inhaler review with a nurse today she was amazing listened very caring informative. I asked a quick question about HRT as has booked an appt with GP her next pt did not turn up so she consulted me on that as well and cancelled the gp appt freeing it up. Above and beyond. Previously had appts with another nurse about inhalers who I found equally as efficient so Thank you both
Visited April 2025
Review titled Barnby Gate Surgery
Replied on 29 April 2025
Hi Debbie Thank you so much for your feedback, I have passed this on to the nurse you saw today. She has recently started to support patients with queries regarding HRT so it is lovely to hear that she has been able to put this to good use. Kate Business Manager
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Review titled Great customer/patient service
Rated 5 stars out of 5
by Rachael Heather Armstrong - Posted on 04 April 2025
The lady who handled my call at Barnby gate surgery on the 2 April, was very friendly, helpful and supportive with my query. She went above and beyond what I expected. She also called me back as promised on the 4th April even though my query was dealt with the day before by her colleagues, due to her not working on that day. If I could supply her name I would recommend her for any employee award that you may have at the surgery.
Visited April 2025
Review titled Barnby Gate Surgery
Replied on 14 April 2025
Dear Rachel Thank you so much for your comments, it is lovely for our team when we get nice feedback and we have passed this on to our Care Navigators. I am really pleased she was able to help you and followed up on it. Kate Kate Hunter Business Manager
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Review titled Very kind and made me feel at ease
Rated 5 stars out of 5
by Amber Doyle - Posted on 01 April 2025
I went for the “dreaded” smear test today and I had been putting it off for a while but as soon as I went in, kt made me feel at ease, was very informative and just generally so kind and friendly! Thank you so much!
Visited April 2025
Review titled Barnby Gate Surgery
Replied on 14 April 2025
Dear Amber Thank you very much for your positive comments which have been passed on to Katherine. I am really pleased she made you feel comfortable and gave you all the information you needed. Kate Kate Hunter Business Manager
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Review titled Friendly
Rated 5 stars out of 5
by Derek Williams - Posted on 19 February 2025
Staff where friendly and helpful once I explained why I Missed an appointment and told them my circumstances. I explained my dilemma and concern over reason for making an appointment and they suggested I come on next day and they Will help. They held up their promise and was booked in for that morning thus helping my anxiety over the situation I was in.
Visited February 2025
Review titled Barnby Gate Surgery
Replied on 26 February 2025
Dear Derek Thank you very much for your positive feedback, I am pleased our team were able to help you, i will pass your comments on to the team. Kate Kate Hunter Business Manager
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Review titled Lack of messaging reply
Rated 1 star out of 5
by alan parker - Posted on 31 January 2025
Having had a fleeting call and had it terminated before I could answer it. I could not contact by phone or reply By messaging. It simply is not good enough.
Visited January 2025
Review titled Barnby Gate Surgery
Replied on 31 January 2025
Good morning Mr Parker Thank you for your comment. I have just reviewed our phone calls and can confirm our pharmacist has called twice this morning, both times your phone rang but then went to voicemail, on the first occasion at 09:02 she left a message but on the second occasion when she tried at 09:26 she hung up when it went to voicemail. I have asked her to try again so please do keep your phone close at hand. Best wishes Kate Hunter Business Manager
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
I am very grateful for the help of the receptionist today, she went over and above to help me when I was unfortunately too late for an appointment. Equally I was so grateful for the help of the doctor I saw for her friendly, compassionate and thorough care.
Visited November 2024
Review titled Barnby Gate Surgery
Replied on 26 November 2024
Thank you so much for your positive feedback, I will make sure it is shared with our Team. Kate Business Manager
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Review titled Rallying to Help
Rated 5 stars out of 5
by Christopher Gravett - Posted on 25 July 2024
We went on holiday to Cumbria and I misjudged the number of daily tablets and they ran out. I rang the surgery and passed on the name of the pharmacy I had been given near where we were staying. When I called there later that afternoon my details has been passed to them and I was able to get my prescription. Thank you for such an efficient service.
Visited July 2024
Review titled Barnby Gate Surgery
Replied on 25 July 2024
Dear Christopher I very pleased we were able to help you. I hope you enjoy the rest of your holiday. Kate Business Manager
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Review titled Just what the doctor ordered
Rated 5 stars out of 5
by Ann Ellison - Posted on 10 June 2024
The doctor was on time, he listened gave me a thorough examination and was able to prescribe medications also a date to return that week and for further testing. What more could want
Visited June 2024
Review titled Barnby Gate Surgery
Replied on 12 June 2024
Dear Ann Thank you so much for the positive feedback, it is always nice to hear when we get it right. I have passed your comments on to the doctor involved. Kate Kate Hunter Business Manager