Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Gp consultation
Rated 5 stars out of 5
by Jane Knight - Posted on 22 March 2024
I was seen on time and the Gp was very pleasant, thorough and professional! She reassured me and referred me for investigations having asked my view re what I would like her to do to put my mind at rest.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 12 April 2024
Dear Jane Thank you for taking the time to leave your kind review. I am delighted to note that you had such a positive experience, were seen on time by a pleasant GP and referred on for further tests. You also felt your mind was put at rest which I am so happy to note. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Brian Gibney - Posted on 11 March 2024
Went for bloods, was seen on time. Everyone was polite and professional. My veins are always hard to find but there was no fuss and I was soon on my way home
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Brian Thank you for taking the time to leave a review. I am glad to note that when you went for a blood test you were seen on time and that everyone was polite and professional. I am also pleased to note that although your veins are hard to find there was no fuss and you were on your way home quickly. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Michael - Posted on 13 March 2024
Nurse was really pleasant and polite, receptionist was very helpful but could not resolve problems with logging in to the NHS app
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Michael Thank you for taking the time to leave a review. I am glad to note that the nurse you saw was pleasant and polite and the receptionist was also very helpful. Unfortunately we do not support the NHS App functionality but I can signpost you to this site where you should be able to get the support and help you need:- NHS App help and support - NHS (www.nhs.uk) Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Turning a corner
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
I have had two appointments at Banbury Cross Health Centre this week, for two different issues and found the booking process much improved. When I needed to see a doctor on the day I phoned in I did so, and for the less urgent matter the booking system was easy and I was seen a week after booking which was fine . I have been critical of the surgery in recent years, but feel a change has taken place and they are now putting patients first and I hope this continues. The receptionists were polite and helpful ( although I still find it odd I need to tell them my symptoms ) the medical professionals were likewise polite and friendly and really appeared to care about my health and well being . Let’s hope this will be ongoing and that the surgery has decided to give good customer service and treat patients as individuals with curtesy. I am impressed and look forward to my next visit .
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Patient Thank you for taking the time to leave a review. I am glad to note that you have found the booking process to be improved. It is great to note that you feeling the benefit of some of the many positive steps we have taken to improve patient experience and that you find our staff to be helpful, polite and friendly with a real care for your health and well being. We care about all our patients and want to provide them with the best care possible. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Outstanding practice
Rated 5 stars out of 5
by Robert Henderson - Posted on 09 March 2024
Very caring and kind people I was very impressed with my whole visit especially the medic who first saw me
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Robert Thank you for taking the time to leave a review. I am glad to note that you feel we are an outstanding practice, find our staff to be caring and kind and that you were very impressed with your whole visit, especially the medic who first saw you. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Adm - Posted on 10 April 2024
Rang in the morning at 0800 Got a call back and an appointment for 1730 though was offered earlier Saw the doctor and I am now booked in for blood tests and an ECG. I also have been advised to go to the hospital for a turn up and wait chest x-ray Overall I could not wish for better service
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 12 April 2024
Dear Adm Thank you for taking the time to leave your kind review. I am delighted to note that when you called for an appointment you secured one that same day, saw a doctor and were subsequently booked into for further tests. It is great to note that you could not wish for a better service. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Mixed emotions
Rated 4 stars out of 5
by Cathy nash - Posted on 19 May 2024
My example is when told by urgent care to see a gp the next day ( on notes passed over to practice ) Receptionist is adamant that it involves bones so need to see physiotherapist Who has a two week wait for appointments She was adamant that that is the way she has been told even i said its on the urgent care notes past over . I waited the two weeks in agony relying on oramorph to manage as best i could the physio was so appollagetic that it had happend
Visited March 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Poor appointment system
Rated 2 stars out of 5
by Paul marshall - Posted on 15 March 2024
Very difficult to get a routine appointment, wait for ages o the phone only to be told to fill in a pre appt triage form, which if accepted an appointment will be arranged. The surgery accepted the triage form and confirmed I am on the waiting list, no idea how long this will be. Its no wonder A&E is always busy as no one can get a doctors appointment.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Paul I am sorry to note that you have found the appointment system difficult to navigate. Do get in touch directly – feedback.bchc@nhs.net and we can help you with this. Generally patients are not waiting too long at all on the waiting list - around 10 days - and of course if your symptoms are worsening and you have a more acute need to see a GP then do call us back and we will fit you sooner. We are unable to guarantee which GP you will see with on the day appointments. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Improving patient care
Rated 4 stars out of 5
by C. Richard Middleton - Posted on 15 March 2024
Following discovery, after having an ecg for an unrelated private operation, that my heart beats were slightly irregular, the practice have taken action to thoroughly investigate my condition
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Mr Middleton Thank you for taking the time to leave your review. I am very pleased to note that you have been cared for well with regard to investigating your condition. Do let us know if you require any further ongoing support. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Excellent service and treatment
Rated 5 stars out of 5
by Di Todd - Posted on 19 March 2024
Was on waiting list for appointment. Received a call to book. Not long to wait to book. Very polite caller. 2 Physiotherapists carried out my cortisone injection together. Very clean, professionally done and fully explained what was happening and what to watch out for and expect. 5 star service. Thank you.
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Di Thank you for taking the time to leave your review. I am delighted to note that your appointment booking was handled well and also that the appointment itself was professionally undertaken with a fill explanation and advice as to what to look out for. Kindest thanks Jennifer Nichols Practice Manager