Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Banbury Cross Health Centre.
Reviews
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Review titled Poor booking system
Rated 2 stars out of 5
by Nigel - Posted on 25 April 2024
Don't use doctors much, but was utterly disappointed when trying to book recently. Why did I have to jump through so many hurdles to end up having to wait 2 weeks to actually get an appointment?
Visited April 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Great experience with this practice, easy to deal with & really great staff. Couldn’t ask for anything better . Appointment making was very easy & results & follow up care very quick turnaround . Whilst there I learnt how many patients don’t turn up for appointments, that was a shocker .
Visited April 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Outstanding Doctor!
Rated 5 stars out of 5
by Therman Russell - Posted on 17 April 2024
My recent visit to the Banbury Cross Health Centre left me feeling completely reassured! The genuinely caring support I received from my very experienced and knowledgeable doctor was comforting, leaving me confident that my medical issues will be addressed and resolved as quickly as possible.
Visited April 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Debs - Posted on 25 April 2024
Staff were friendly and very professional! Took time to explain procedures and ensure that everything was understood.
Visited April 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Severe Back Pain
Rated 2 stars out of 5
by Steve - Posted on 24 April 2024
A day after my appointment I am in more pain than when I went in. Given medication for a bladder infection and back issues not even checked especially as have numbness in my left thigh
Visited April 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Great Doctor
Rated 5 stars out of 5
by Martin - Posted on 16 April 2024
Very informative consultation and extremely efficient and prompt referral for follow up checks at radiology. Very professional
Visited April 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Good service eventually
Rated 4 stars out of 5
by Dave H - Posted on 29 March 2024
Not sure why I had to fill in a questionnaire to see if I qualified for a routine appointment and once confirmed it was another 3 weeks before I got a link to book an appointment as I had Qualified, and then first appointment was another 2 weeks wait, once I saw the GP it was very satisfactory service
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 12 April 2024
Dear Dave Thank you for taking the time to leave your kind review. I am delighted to note that you secured an appointment and it was a satisfactory service. If ever you have a more acute need as opposed to routine then you will seen much sooner. Do make this clear to our call handlers when you contact us. Kindest regards and thanks Jennifer Nichols Practice Manager
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Review titled Friendly, caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Routine appointment for a check up of a new condition, the empathetic Dr took time to ask about existing condition. Left feeling I had had an positive consultation. Reception staff friendly and helpful. Thank you
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Patient Thank you for taking the time to leave your review. I am delighted to note that your routine appointment for a new condition went well and that the doctor was empathetic and took time to ask questions. It is reassuring that you left feeling you had a positive experience and that the reception staff were friendly and helpful. Kindest thanks Jennifer Nichols Practice Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Roxana Scrobanet - Posted on 09 March 2024
I had an appointment immediately and the doctor treated me with care and respect. All investigations done immediately. Very good service
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 15 March 2024
Dear Roxana Thank you for taking the time to leave a review. I am glad to note that you had an appointment quickly and that the doctor you saw treated you with care and respect and that all investigations were done immediately too. Kindest thanks again Jennifer Nichols Practice Manager
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Review titled Does the minimum
Rated 3 stars out of 5
by Andy Perry - Posted on 21 March 2024
Surgery requested I attend for a medication review and bloodtest. Booking appointment was easy. Upon attending, the plebotomist informed me it was for a thyroid level check. As I am also on statins for high cholesterol I asked why this wasn't included in the medication review. The nurse went off to check but because the forms just said thyroid, that's all they would do. I was told "if I wanted a cholesterol test I would need to ring and speak to a doctor " As I was in the Surgery already giving blood, it is madness that enough blood wasn't taken to perform all necessary tests
Visited March 2024
Review titled Banbury Cross Health Centre
Replied on 22 March 2024
Dear Andy Thank you for taking the time to leave your review. I am sorry to note your comments. I cannot comment on the reason your further blood test was not undertaken on that day without looking into this further. There could be a number of reasons and it would wrong to speculate without the full details. Do get in touch with us directly so we can look into this directly for you. Our direct email address is feedback.bchc@nhs.net Kindest thanks again Jennifer Nichols Practice Manager