Balmore Park Surgery - Ratings and reviews
Reviews
-
Review titled Excellent Physio
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I had a face to face with Physio this was my 2nd appointment and all the recommended exercises have really improved things. Very friendly, helpful and professional.
Visited March 2024
Balmore Park Surgery has not yet replied.
-
Review titled Great consideration and personalised care
Rated 5 stars out of 5
by Dr Melissa Snaith - Posted on 13 February 2024
I wanted to comment on the consideration and personalised patient care I recently recieved from this surgey. My GP made a special effort to call and advise me on a problem because she knew that she would understand my particular history and concerns. I am aware of the time pressures and competing demands that GP's have and I really appreciate that she was able to notice and act on this. I feel fortunate to belong to a surgery who make an extra effort to provide personalised care in spite of all the challenges.
Visited February 2024
Balmore Park Surgery has not yet replied.
-
Review titled Not possible to receive appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
Not possible appointment and referral to specialist . Few times I asked about appointments but receptionist didn’t request. And when I asked go to give referral they don’t do it
Visited February 2024
Balmore Park Surgery has not yet replied.
-
Review titled Anima user interface
Rated 5 stars out of 5
by Rslavin@live.co.uk - Posted on 26 February 2024
The select practitioner and appt time page does not scroll down the only way to reach the submit request button at the end of the page is to use the browser menu to reduce the page size to 50 percent at which size nothing is legible anima needs work and made more simple 😫
Visited February 2024
Balmore Park Surgery has not yet replied.
-
Review titled Pleasant receptionist
Rated 4 stars out of 5
by Samantha - Posted on 23 October 2023
Pleasant and helpful receptionist. I do dislike having to discuss my medical problem in earshot of other patients though - no confidentiality there! Perhaps the receptionist could offer the choice of writing it down? Or, to save time and you don't want the whole waiting room to know your problem, you bring some written information with you?
Visited October 2023
Balmore Park Surgery has not yet replied.
-
Review titled Frustrating experience
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2023
Had a blood test 3/10 , no problem. Had a text next day asking I make an appointment to discuss results . Earliest appointment 24/10. Cancelled by GP 1 hour before, but promised a call later…. Call cancelled by GP but promised a call next day … Cancelled by GP , but offered an appointment with a Dr I didn’t know, with an unrealistic time scale for me to attend. My next earliest appointment to see my GP 6/11 …. 1 whole month from when I was asked by the GP to come in and discuss my results…. Hopefully it’s nothing urgent…
Visited October 2023
Balmore Park Surgery has not yet replied.
-
Review titled Great Doctors if you can get through reception
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
The Doctors and medical staff here are great and my family and I have always had a good service and excellent communications with them. However, the reception team are rude, dismissive and bordering on obstructive.
Visited July 2023
Balmore Park Surgery has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
The last three times I called there was a 30 minute or longer call queue for the reception desk. The next available appointment is more than 4 weeks in the future. And there is no advice for how to cope in the meantime.
Visited April 2023
Review titled Balmore Park Surgery
Replied on 24 May 2023
Dear Patient, Thank you for providing feedback. I am sorry you had a bad experience. We do have an emergency care team that work Monday - Friday who pick up all medically urgent problems the same day. We are in the process of reviewing new systems that will hopefully improve patient accessibility. Watch this space. Thanks, Balmore Park Surgery
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
I phoned this surgery to find out if they have received a referral from my doctor from my surgery for a physio session. As I am not registered with their surgery, the receptionist said that they could not locate me on their system and that I should wait to receive a text, an invite to make an appointment. They could not confirm if they have received any information from my surgery. I asked how they communicate with other surgeries, do they receive a text, an email and if this information is stored and recorded somewhere. I asked this questions several times but it was ignored. They also did not clarify when the period of waiting of 4-6 weeks start to count, is it when they received the information from my doctor or when they send me a text to make an appointment. The general attitude was that of being completely indifferent and uninterested in this matter. They also said that there is a waiting list of 4-6 weeks. I explained that I did not want to wait for 4-6 weeks only to find out that they do not have my details and then they decided to end the call in the middle of the conversation. Appalling service!!
Visited January 2023
Review titled Balmore Park Surgery
Replied on 11 January 2023
Hello, I am sorry that you have had a bad experience when telephoning our surgery. If you could contact me directly I will be able to listen to the phone call and deal with the matter appropriately. Thank you Andrea McFarlane Practice Manager
-
Review titled Great practice
Rated 5 stars out of 5
by Laura F - Posted on 26 January 2023
Very happy with doctors and nurses at this practice. My doctor shows duty of care every time I have a concern, she listen to my problems , understands my worries and tries her best to find the best solution. All staff are doing their best, and lately I could see an improvement with reception staff, which is great because you could see they are doing their best.
Visited January 2023
Review titled Balmore Park Surgery
Replied on 24 May 2023
Dear Laura, Thank you very much for your feedback. It is nice to hear you have had a positive experience. Your feedback will be passed on to the team. Thanks, Balmore Park Surgery