Balmore Park Surgery
59A Hemdean Road, Caversham, Reading, Berkshire, RG4 7SSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Balmore Park Surgery.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Dianne sharpe - Posted on 30 May 2024
As alway got a quick response from my own GP took in water sample , dr came back to me with a prescription, can’t fault that excellent service as always
Visited May 2024
Balmore Park Surgery has not yet replied.
-
Review titled Car Park Management
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
The surgery car park was completely full today before 9am, which is not unusual in my experience. There were 36 cars parked in the patient spaces and quite a few more spilling out onto the street, but only 10 people in the waiting room. Were there really 26 people being seen or isn't it time to start managing the car park so your patients can access it?
Visited May 2024
Balmore Park Surgery has not yet replied.
-
Review titled Terrible reception
Rated 4 stars out of 5
by Anthony G - Posted on 16 May 2024
On 15 May 2024, around 9am, an elderly man was having difficulty entering his details into the login unit on the wall in reception. He went to the reception desk to ask for help. The receptionist in a condescending voice to him to enter his date of birth "as 12, not 1 and 2". She then repeated this in a loud and condescending voice. I wonder whether she would have said this to a younger person. After my asthma appointment, which was 15 minutes delayed from 08:50 to 09:05, I approached the reception desk as I wanted to make a GP appointment. The reception would not allow me to do this. She checked and told me that I had an Anime account and I had to make an appointment via the website. I have logged into the website this evening. This indicates that appointments can be made at the Surgery. I had a very helpful asthma review... so it wasn't all bad.
Visited May 2024
Balmore Park Surgery has not yet replied.
-
Review titled Busy practice
Rated 5 stars out of 5
by Joan - Posted on 05 April 2024
Got the appointment some weeks ago. Was late due to traffic and still got seen. Covered so much in one appointment. Test results. Symptoms. Waits. System access problems. prescription etc
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Anima 😱😱😱
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
The Anima triage system forces you to fill out a huge questionnaire revealing all the information currently held in your medical records each time you need an appointment. You then wait 2 days before your GP appointment invitation arrives - only to discover Anima will not allow you to actually book an appointment - so you then have to sit in a 20 minute queue to speak to the receptionist and book the appointment that she used to book for you directly in 5 minutes....
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Pat - Posted on 06 April 2024
I saw a lovely lady Doctor, she was very nice and understanding. I didn't feel rushed. I am very happy with this Practice.
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Christina Masango - Posted on 19 April 2024
I was late for my appointment was not turned away I saw the nurse and she was excellent so happy with my progress as well
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Awful appointment management
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I requested an appointment on the 5th April, and was offered the 23rd April. On the 22nd, I receive a text message telling me my appointment is cancelled due to unforeseen circumstances. I try to call the practice as instructed, the calls hangs up without notice. I make a request on Anima, and the first available slot is on the 1st of May. This is outrageous. My issue was not urgent in the first place, but worsened in the meantime, and it is now very problematic for me to wait another week and a half. The practice should handle cancellations much more seriously and offer same-day rebookings, not over a week later.
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Treated very well
Rated 5 stars out of 5
by Anne McBride - Posted on 04 April 2024
Feedback 1. When I booked a diabetic review on 18th April via the anima site, I wanted to book an asthma review at the same time. (Saving both staff and myself time). Couldn’t see any way of contacting surgery so I had to waste 15 mins waiting on call queue. Nice lady said no. Asthma review next available in one month. This used to be able to be done at the same time. I wasted time, receptionist wasted time. Please go back to double appointments! Feedback 2. I tried to feedback via email. I spent ages searching anima, but could not find a generic contact apart from phone line. The admin site would benefit from a Blank space where we could ask a simple question such as can I double book my asthma and diabetic review. This omission led me to waste time on phone, and the receptionists time too. Please let us ask a simple question on line! Thank you. PS receptionist was lovely. No quibble there! PPS I’m unlikely to book a separate asthma review at all as I’m always ok. (But I would have one if I didn’t have to go twice instead of once for an appointment. I have to walk and catch a bus to the surgery!)
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Inaccessible
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
Terrible system to access care when needed. Furious at the service complexity and the barriers it creates especially for the young. My 16yo now doesn’t want his follow up after they didn’t call him for his appointment (despite him going in to make sure he provided his phone number).
Visited March 2024
Balmore Park Surgery has not yet replied.