Balmore Park Surgery - Ratings and reviews
Reviews
-
Review titled Busy practice
Rated 5 stars out of 5
by Joan - Posted on 05 April 2024
Got the appointment some weeks ago. Was late due to traffic and still got seen. Covered so much in one appointment. Test results. Symptoms. Waits. System access problems. prescription etc
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Anima 😱😱😱
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
The Anima triage system forces you to fill out a huge questionnaire revealing all the information currently held in your medical records each time you need an appointment. You then wait 2 days before your GP appointment invitation arrives - only to discover Anima will not allow you to actually book an appointment - so you then have to sit in a 20 minute queue to speak to the receptionist and book the appointment that she used to book for you directly in 5 minutes....
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Pat - Posted on 06 April 2024
I saw a lovely lady Doctor, she was very nice and understanding. I didn't feel rushed. I am very happy with this Practice.
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Christina Masango - Posted on 19 April 2024
I was late for my appointment was not turned away I saw the nurse and she was excellent so happy with my progress as well
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Awful appointment management
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
I requested an appointment on the 5th April, and was offered the 23rd April. On the 22nd, I receive a text message telling me my appointment is cancelled due to unforeseen circumstances. I try to call the practice as instructed, the calls hangs up without notice. I make a request on Anima, and the first available slot is on the 1st of May. This is outrageous. My issue was not urgent in the first place, but worsened in the meantime, and it is now very problematic for me to wait another week and a half. The practice should handle cancellations much more seriously and offer same-day rebookings, not over a week later.
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Treated very well
Rated 5 stars out of 5
by Anne McBride - Posted on 04 April 2024
Feedback 1. When I booked a diabetic review on 18th April via the anima site, I wanted to book an asthma review at the same time. (Saving both staff and myself time). Couldn’t see any way of contacting surgery so I had to waste 15 mins waiting on call queue. Nice lady said no. Asthma review next available in one month. This used to be able to be done at the same time. I wasted time, receptionist wasted time. Please go back to double appointments! Feedback 2. I tried to feedback via email. I spent ages searching anima, but could not find a generic contact apart from phone line. The admin site would benefit from a Blank space where we could ask a simple question such as can I double book my asthma and diabetic review. This omission led me to waste time on phone, and the receptionists time too. Please let us ask a simple question on line! Thank you. PS receptionist was lovely. No quibble there! PPS I’m unlikely to book a separate asthma review at all as I’m always ok. (But I would have one if I didn’t have to go twice instead of once for an appointment. I have to walk and catch a bus to the surgery!)
Visited April 2024
Balmore Park Surgery has not yet replied.
-
Review titled Inaccessible
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
Terrible system to access care when needed. Furious at the service complexity and the barriers it creates especially for the young. My 16yo now doesn’t want his follow up after they didn’t call him for his appointment (despite him going in to make sure he provided his phone number).
Visited March 2024
Balmore Park Surgery has not yet replied.
-
Review titled Great physiotherapy treatment
Rated 5 stars out of 5
by Karen Harding - Posted on 14 March 2024
I have an ankle injury for which I need physio. I met with the physio on two occasions, and she was so helpful, patient and understanding. I have been given exercises to do, and already my ankle is feeling stronger. Thank you for a friendly and professional service. Much appreciated. Karen Harding
Visited March 2024
Balmore Park Surgery has not yet replied.
-
Review titled Excellent Physio
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I had a face to face with Physio this was my 2nd appointment and all the recommended exercises have really improved things. Very friendly, helpful and professional.
Visited March 2024
Balmore Park Surgery has not yet replied.
-
Review titled Great consideration and personalised care
Rated 5 stars out of 5
by Dr Melissa Snaith - Posted on 13 February 2024
I wanted to comment on the consideration and personalised patient care I recently recieved from this surgey. My GP made a special effort to call and advise me on a problem because she knew that she would understand my particular history and concerns. I am aware of the time pressures and competing demands that GP's have and I really appreciate that she was able to notice and act on this. I feel fortunate to belong to a surgery who make an extra effort to provide personalised care in spite of all the challenges.
Visited February 2024
Balmore Park Surgery has not yet replied.