Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt response
Rated 4 stars out of 5
by Fiona Buxton - Posted on 23 January 2025
I received immediate care & attention from the care coordinator at the Axbridge surgery. She asked me to click the link given in response to a potential doctor’s appointment in February. I really needed it sooner & ended up getting a call from the doctor yesterday; I was relieved & pleased. I felt listened to & was delighted with this quick, efficient method of communication.
Visited January 2025
Review titled Axbridge Surgery
Replied on 23 January 2025
We are so pleased to learn that you felt listened to and that you found our service quick and efficient. Thank you Celia Townend Practice Manager
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Review titled Excellent Support
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2025
I rang the surgery to request an appointment as I was suffering with extreme anxiety. The receptionist had a calm, gentle manner which made me feel comfortable about explaining my situation. On the same day I received a call from a member of staff. They were very thorough and asked me lots of questions to clarify what I was experiencing. They allowed me to talk even though I was not particularly coherent at times due to my emotional state. They clearly explained my options and allowed me to decide what I would like to do. They were very empathetic. They referred me for support. They arranged a date and time to ring me back to review. Immediately after the call they texted links to resources. I self referred to Silver Cloud and started an online CBT course which I have found extremely helpful. I have been allocated a supporter who will review and respond to my input to the course. The practice member of staff rang me 3 weeks after the first phone call. They spent a lot of time asking me questions to establish how I was doing. They were very encouraging and asked if I would like a follow up phone call in month. I am so grateful for the prompt, sympathetic and effective intervention by the surgery. I was suffering extreme mental anguish when I contacted the surgery but thanks to their support I have been able to access resources which are helping me to deal with my mental health challenges. I feel understood, supported and cared for. The swift response stopped my mental health difficulties from escalating into something more serious,
Visited December 2024
Review titled Axbridge Surgery
Replied on 14 January 2025
Our Health Coaches are an integral part of our practice here and our team were so pleased to read this review. Thank you for taking the time to illustrate your journey with us and the fact that our swift response stopped any escalation is so positive to hear. Celia Townend Practice Manager
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Review titled Professional nurse
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2024
The Dr was very professional, friendly, and reassuring. Asked lots of questions, gave good advice and treated me with respect. Thank you!
Visited October 2024
Review titled Axbridge Surgery
Replied on 03 October 2024
We were all pleased to read that you had such a positive experience with us. Kind regards Celia Townend Practice Manager
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Review titled Quick Appointment
Rated 5 stars out of 5
by Ros Woodjetts - Posted on 07 October 2024
I went to the Wedmore Surgery to report an urgent matter. The receptionist was very helpful and put me on an urgent call back list. I was telephoned that afternoon and saw a GP at Axbridge the following day.
Visited October 2024
Review titled Axbridge Surgery
Replied on 24 October 2024
I was very pleased to read of your positive experience of our service and that your urgent matter was dealt with so efficiently. Kind regards Celia Townend Practice Manager
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Review titled Friendly & helpful
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
I called the surgery to make an appointment and the receptionist I spoke to was so friendly and helpful. She dealt with both my requests in a professional manner. Considering the amount of verbal abuse the receptionists receive on a daily basis it was refreshing to speak to such a lovely lady
Visited October 2024
Review titled Axbridge Surgery
Replied on 04 November 2024
Thank you for leaving such a positive review. It was with great pleasure that I passed this onto our Reception team. Kind regards Celia Townend Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Jackie Briggs - Posted on 14 September 2024
The reception staff were very kind and managed to get me an appt with the nurse to see to my dressing when It was full. Also another appt either the another nurse was great as she helped to start the healing process of my cut leg.
Visited September 2024
Review titled Axbridge Surgery
Replied on 24 October 2024
I am pleased to hear that your dressing was sorted and that your leg is starting to heal. Kind regards Celia Townend Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Alistair - Posted on 27 August 2024
The moment my h1 blood sugar became high, the practice sprang into action and I was extremely well cared for. Additionally, they have been totally supportive since my cancer diagnosis and chemo. I feel supported by many individuals at both surgeries. Thank you!
Visited August 2024
Review titled Axbridge Surgery
Replied on 24 October 2024
I am so pleased that we sprang into action and that you feel so well cared for and supported. This review, and indeed all our reviews are passed on to the whole Practice team. Kind regards Celia Townend Practice Manager
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Review titled Help when really needed
Rated 5 stars out of 5
by Teresa Smith - Posted on 14 August 2024
I have had various health issues for a prolonged period of time and have had the advice, support and guidance from my GP that will hopefully get to a conclusion of the symptoms by covering all bases. I have felt reassured that I will get the support and care I need and felt listened to when discussing my health concerns.
Visited August 2024
Review titled Axbridge Surgery
Replied on 24 October 2024
We were pleased to hear that you feel reassured and listened to, that is the service we endeavour to give all our patients. Thank you. Kind regards Celia Townend Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Hugh shelly - Posted on 27 August 2024
Needed to see particular doctor as he asked to see me. Receptionist was brilliant. Talked to doc who confirmed he needed to see me. She arranged 2 blood tests as doc had asked. She got back to me every time with updates. Went the extra mile. Well done that girl. Sadly can't mention by name as I'm not allowed to apparently. She arranged blood tests at 10.40 mon 2nd and mon 9th at 9.20 if that gives a clue. Give that girl my thanks.
Visited August 2024
Review titled Axbridge Surgery
Replied on 24 October 2024
Thank you Mr Shelley, we can see who that was and your thanks have been passed on. Our team often go the extra mile and so we were very pleased to receive our review. Kind regards Celia Townend Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Clive Whitehead - Posted on 13 August 2024
I recently went for a blood test at the surgery and found the experience very relaxed, prompt and professional. Thank you.
Visited August 2024
Review titled Axbridge Surgery
Replied on 24 October 2024
To know that you found our service relaxed, prompt and professional was a wonderful review to relay to our team. Thank you Kind regards Celia Townend Practice Manager