Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First class service.
Rated 5 stars out of 5
by Ian - Posted on 06 February 2025
From the first contact by phone to the consultation 2hrs later. Unable to fault anything. Thank you so much. Keep up the good work. Ian.
Visited February 2025
Review titled Axbridge Surgery
Replied on 06 February 2025
It was a delight to be able to relay this positive review to our team here. Thank you Celia Townend Practice Manager
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Review titled So fortunate to be in their practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2025
Always treated with respect and kindness. Always courteous and willing to listen. Very thorough in any examinations and very gentle. When having a blood test recently another problem was spotted and acted upon.
Visited February 2025
Review titled Axbridge Surgery
Replied on 17 February 2025
Respect and kindness is pivotal to our ethos here, as we understand the necessity of this, as all staff here are indeed patients themselves (at Practices elsewhere). We are pleased to hear that you felt listened to and were treated courteously. Celia Townend Practice Manager
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Review titled Friendly service
Rated 5 stars out of 5
by Alison Alen - Posted on 18 February 2025
I was caught in traffic so phone to say I would be late for my appointment. The receptionist was very reassuring and said not to worry and they would see me when I arrived. The hca was lovely when I explained why I was late and made me feel at ease. Thank you
Visited February 2025
Review titled Axbridge Surgery
Replied on 18 February 2025
I am pleased, in this instance, that we could accommodate you being late for your appointment, as I know that we cannot always due to inconveniencing other patients. Thank you for taking the time to leave your review, it is appreciated. Celia Townend Practice Manager
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Review titled Great telephone service
Rated 5 stars out of 5
by Emma Bruce - Posted on 19 February 2025
I called Axbridge Surgery yesterday and I have a fear of doctors and dentist but the receptionist was so efficient but polite and caring that I was comfortable and calm. In fact every time I’ve called the surgery I get this really nice great if and efficiency is second to none. Thank you whoever answers the phones you are excellent!!!
Visited February 2025
Review titled Axbridge Surgery
Replied on 19 February 2025
I am glad that our Reception team put you at ease, that coupled with having "efficiency second to none" is a great combination and something that we aim for. Thank you. Celia Townend Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Garry Stimpson - Posted on 21 February 2025
Great practice with very helpfull receptionist and nurses appointment made very easily and no waiting Thanks to all
Visited February 2025
Review titled Axbridge Surgery
Replied on 24 February 2025
We were pleased to hear that making the appointment was easy and with no waiting. Your thanks has been passed onto the team. Celia Townend Practice Manager
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Review titled Blood test
Rated 4 stars out of 5
by Derekross - Posted on 21 February 2025
Visit with nurse regarding blood sugar. All very efficient and also advised how to monitor results on the NHS app which was useful.
Visited February 2025
Review titled Axbridge Surgery
Replied on 24 February 2025
We were very pleased to hear that you found us so efficient and that you are utilising the wonderful NHS App. Thank you. Celia Townend Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Mr John Sanderson - Posted on 12 February 2025
Had a misunderstanding appointment time but this was dealt with without fuss. The clinician I saw was very professional and understanding and polite at the same time. Explained to me my options and how to decide which route to take
Visited February 2025
Review titled Axbridge Surgery
Replied on 12 February 2025
I am sorry that there was a misunderstanding regarding your appointment time but pleased this was dealt with without fuss. Thank you for taking the time to provide us with positive feedback. Celia Townend Practice Manager
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Review titled Caring practitioner
Rated 5 stars out of 5
by Linda Godfrey - Posted on 01 May 2025
I had a blood test this morning. I have hardly any veins showing. The practitioner was very considerable and adept.
Visited January 2025
Review titled Axbridge Surgery
Replied on 06 May 2025
We were pleased to hear that your blood test went well, thank you for leaving your review. Celia Townend Practice Manager
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Review titled Very welcoming and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
They went above and beyond to get me an appointment at the last moment and I am very grateful. They were also very friendly and helped guide me on the next steps
Visited January 2025
Review titled Axbridge Surgery
Replied on 09 January 2025
We were very pleased to read your review and glad that you had a helpful, friendly experience with us. Celia Townend Practice Manager
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Review titled Incredible pracy
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2025
As ever, my experience of visiting the surgery was a pleasure. Booking the appointment was easy, the staff at reception could not have been more pleasant, the nurse who dealt with me was also fantastic. So efficient, no time waiting for my appointment, I would like to think me being on time helped!
Visited January 2025
Review titled Axbridge Surgery
Replied on 23 January 2025
Yes, patients being on time is definitely of help to the smooth running of our nursing clinics. Thank you Celia Townend Practice Manager