Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Colette - Posted on 14 April 2025
I went to see one of the paramedics at the practice last week. He contacted and saw me on the same day. Excellent caring service. With a very patient trauma informed approach. Thank You
Visited April 2025
Review titled Axbridge Surgery
Replied on 14 April 2025
Our two Paramedics are integral to our same day urgent team and I have passed your compliment on to them. Thank you Celia Townend Practice Manager
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Review titled Prompt Service
Rated 5 stars out of 5
by Sandra Spencer - Posted on 10 April 2025
From the Receptionist who got someone to ring me to being seen at the practice very quick responses. My treatment is ongoing but effort made for me to be seen at Wedmore rather than Axbridge a bonus.
Visited April 2025
Review titled Axbridge Surgery
Replied on 14 April 2025
I am so pleased that you received such a quick response and that we were able to see you in Wedmore. Thank you Celia Townend Practice Manager
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Review titled Good Appointment, but no automatic follow-up
Rated 4 stars out of 5
by Peter Brooke - Posted on 15 April 2025
Blood test appointment was fine and well conducted. But, despite the fact that the test was asked for by the sergery, the receptionist could not make a follow-up appointment.
Visited April 2025
Review titled Axbridge Surgery
Replied on 25 April 2025
Our clinicians do not necessarily know what the appropriate follow up may be until after the results of a blood test are received, hence not always being able to make a follow up appointment. Once a blood test has been reviewed by a clinician if a patient needs any follow up, we will contact them to arrange the most appropriate appointment for them. Celia Townend Practice Manager
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Review titled Efficient and friendly
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2025
I have always found the practice helpful and efficient. I recently had to have a blood test and this was conducted on time and efficiently. The nurse who conducted it was very kind.
Visited April 2025
Axbridge Surgery has not yet replied.
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Review titled Great response
Rated 5 stars out of 5
by Richard Kilburn - Posted on 16 April 2025
Sent photos & details of non-critical issue by E-Consult on 14.04, had phone call on 16.04. Matter has been referred to a Dr for review. Excellent response, thus far.
Visited April 2025
Axbridge Surgery has not yet replied.
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Review titled Efficient surgery
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2025
Although I didn't have chance to book in as both receptionists were taking phone calls and other patients were also waiting to speak to them, the health care professional I had my appointment with came to reception to call me. My appointment was efficient and I felt my concerns were addressed although nothing could be done because of NHS rules and guidelines. A great little surgery which should be prioritised more instead of patients having to go all the way to Axbridge
Visited April 2025
Review titled Axbridge Surgery
Replied on 25 April 2025
I am pleased that to hear that your experience in Wedmore was so positive and that your appointment was efficient and your concerns were addressed. We appreciate how important the Wedmore surgery site is for those in the locality. Celia Townend Practice Manager
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Review titled Good experience
Rated 4 stars out of 5
by Caroline Way - Posted on 18 April 2025
I went for a routine blood test. The surgery was nice and quiet, I was seen on time and it was a good experience.
Visited April 2025
Review titled Axbridge Surgery
Replied on 25 April 2025
It is excellent to hear that you had a good experience with us - that is our aim. Celia Townend Practice Manager
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Review titled Blood test
Rated 5 stars out of 5
by Kerry Moody - Posted on 16 April 2025
It was recommended that I need a blood test. The receptionist called me promptly and booked an appointment. I was in and out of the practice within 10 minutes. The HCA that took my blood was welcoming, explained what was happening and managed to take my blood easily, even though some people struggle to find a vain when taking my blood.
Visited April 2025
Review titled Axbridge Surgery
Replied on 25 April 2025
We were pleased to hear that your appointment was so positive and that our HCA was successful in taking your blood. Celia Townend Practice Manager
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Review titled Caring Practice
Rated 4 stars out of 5
by Christopher Green - Posted on 10 April 2025
Following a period of Polymyalgia treated with Prednisolone I recently had pain in my neck and shoulder. Contacting the Practice they referred me to MSK Physiotherapy and it was decided that I should revert to Prednisolone on a temporary basis. Having discussed the problem with the surgery they reverted to me within 2/3 hours to recommend a course of medication. I can only thank them for reacting so quickly.
Visited April 2025
Review titled Axbridge Surgery
Replied on 14 April 2025
Thank you for taking the time to leave your review, we are very pleased to hear that we reacted so promptly to your needs and to be a caring Practice is part of our ethos. Celia Townend Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2025
Received a call explaining that my appointment had been cancelled due to illness. This was dealt with in a sympathetic and friendly way and a new appointment made as soon as possible.
Visited April 2025
Review titled Axbridge Surgery
Replied on 14 April 2025
Thank you for your understanding in us having to rearrange your appointment which inevitably is unavoidable at times. I am glad that you feel we dealt with this in a sympathetic and friendly manner. Celia Townend Practice Manager