Aw Surgeries
Albion House, Albion Street, Brierley Hill, West Midlands, DY5 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst practice in the borough
Rated 1 star out of 5
by Jordan - Posted on 12 June 2024
Worst doctors I have ever used had my partner waiting for an hour with our daughter for her eczema which now because we have not been seen has got worse and we are going to a&e, putting more strain on the nhs because it could of been a easy prescription for a new cream but now we’ve got to drag my daughter to a&e. When my partner asked the receptionist what the hold up was she was very condescending, rude and point blank just not helpful. We have been putting up with this for along time we have now moved surgery’s because the NHS or management need to sort there staff or hire new more caring people to greet patients at the reception as I feel all the workers don’t actually want to deal with people it’s just a job to them. Overall dive of a doctors.
Visited June 2024
Aw Surgeries has not yet replied.
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Review titled Issues fixed
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
Both my wife and myself had a few issues that needed fixing. We were guided to the deputy practice manager(ess) who after listening to our issues fixed them all one by one. She was very patient and listened carefully and talked us through each one as she amended and fixed them all. She was very professional in her work and we can’t praise her enough.
Visited May 2024
Aw Surgeries has not yet replied.
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Review titled Great Service from the GP
Rated 5 stars out of 5
by Julie Elizabeth Turvey - Posted on 13 May 2024
I had a problem which had been ongoing for 10 days and I felt I needed a GP's advice. I emailed a detailed description of my problem to the GP's at 3pm. By 3.40pm I had been telephoned offering a GP appointment an hour later. I was seen promptly by the GP who assessed my problem and was able to offer the treatment immediately. He was welcoming and understanding and I felt I was given time to describe my situation. I was extremely impressed
Visited May 2024
Aw Surgeries has not yet replied.
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Review titled Excellent care from the doctor I visited this morning.
Rated 5 stars out of 5
by Mrs Christine Grasso - Posted on 03 May 2024
I cannot thank the doctor I saw this morning enough at Albion House Practice this morning. She was very kind and thoughtful and so reassuring too. For this I am very grateful. The NHS at its very best. Thank you .
Visited May 2024
Aw Surgeries has not yet replied.
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Review titled Superb!
Rated 5 stars out of 5
by Ian M - Posted on 22 January 2024
Really impressed with speed and quality of service ! High quality questions and real interest by doctors , made to feel valued and involved! Could not fault!
Visited January 2024
Review titled Aw Surgeries
Replied on 26 February 2024
Dear Patient Thank you for your kind feedback. We are happy that you found your experience with the surgery and our doctors so positive. Kind Regards K Jewkes AW Surgeries
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Review titled Glad to be back at Withymore Surgery.
Rated 5 stars out of 5
by Mrs Grasso - Posted on 08 December 2023
My husband and myself are now registered back at Withymore. This afternoon I came into the surgery to book a diabetic review. I was greeted with such a kind welcome back from the 2 such friendly receptionists. They promptly dealt with my request without any problem and with a smile too. I’m so glad we are registered with withymore surgery again. Thank you.
Visited December 2023
Review titled Aw Surgeries
Replied on 26 February 2024
Dear Mrs Grasso Thank you for your positive feedback. We are glad you you found our service friendly and prompt. I will pass this on to our staff. Kind regards K Jewkes Aw Surgeries
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
placed request into surgery at 9.30am by 10.30am I had been contacted by the surgery seen by a doctor face to face , diagnosed and collected medication from pharmacist
Visited November 2023
Review titled Aw Surgeries
Replied on 24 January 2024
Dear Patient Thank you for your positive feedback. This is always lovely to receive. We are glad that we were able to provide you with a safe and efficient service. Kind Regards Kelly Jewkes Practice Manager
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Review titled Great staff and excellent communication
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
After the surgery closed I contacted them via the app asking if I could bring forward an appointment to see the nurse. The next morning I had a call offering me an appointment that same day. When I attended I was seen on time by an efficient, professional and friendly nurse. Transferred to this practice 3 months ago and had a number of appointments and communications with them. I can’t fault them! They have excellent communication and every person I’ve come into contact with has been helpful and professional.
Visited September 2023
Review titled Aw Surgeries
Replied on 18 September 2023
Dear Patient Thank you for your feedback. It is nice to hear that the system works for our patients and that the service was efficient. I will feed this back to the staff. Regards Kelly Jewkes Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Joe Cottrell - Posted on 17 July 2023
I phoned at 8am. Had an acceptable 12 minute wait in queue to speak after which i received a phone call inviting me to book an appointment in practice. Appointment same morning. Brilliant. Now booked an x-ray to follow soon. This practice service combined with an easy web booking system seems to be doing the right job.
Visited July 2023
Review titled Aw Surgeries
Replied on 21 July 2023
Dear Joe Cottrell Thank you for your kind feedback. I am pleased that you were happy with the service and care that you received from the team. Kind Regards Kelly Jewkes Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Mrs Susan Green - Posted on 10 May 2023
Everyone at aw Surgeries are really helpful and kind. The Receptionists, office staff, nurses and doctors are first class. Personally, I cannot thank them enough for all their care.
Visited May 2023
Review titled Aw Surgeries
Replied on 11 May 2023
Dear Mrs Susan Green Thank you for your feedback. We are happy that you have received a high standard of care from our Practice Team. We will pass feedback on to the staff. Kind regards AW Surgeries