at Medics - The Loxford Practice - Ratings and reviews
Reviews
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Review titled Unprofessional staff
Rated 1 star out of 5
by Anna Di Santo - Posted on 03 June 2023
The latest “press 1 to be called back” means simply that you hang up and wait for a call that won’t come. I have high blood pressure and the medication is not working, still the practice manager rejected my appointment request because I had not attached pics of my swollen legs. Looking elsewhere now. Disgraceful system.
Visited May 2023
Review titled at Medics - The Loxford Practice
Replied on 21 February 2024
Dear Anna Di Santo, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nelondonicb.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Loxford Polyclinic
Rated 1 star out of 5
by Elena - Posted on 13 March 2023
More shame for Loxford Polyclinic. I am very upset. In almost in every day I contact the clinic to make an appointment and they can't do it, all the time the same answers,I'm tired of always hearing the same answers and I'm tired of wasting hours on the phone calling the Practice and not solving anything. I and my son we did test blood and I want to discuss with the doctor about the results, considering that I was not called by the Practice to tell me about the results, and there is more to say but I am tired. Disappointing !!!
Visited March 2023
Review titled at Medics - The Loxford Practice
Replied on 16 May 2023
Dear Elena, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Very bad reception staff
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
The reception staff are very rude and not helpful at all. You would wait for hours on the phone to hear that they wont help you. When you ask for the staff’s name they would not give it to you so that you can not even complain. If they dont like their job then they should not work there as their miserable behaviour is not nice.
Visited February 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Poor practise
Rated 2 stars out of 5
by Anonymous - Posted on 09 February 2023
This happens to be the most unprofessional GP I’ve been to and dealt with. I had called multiple times and had no answer back requesting I try again later. The staff don’t seem as if they care which is rather appalling
Visited February 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled incompetent management/receptionists.
Rated 1 star out of 5
by B N K - Posted on 19 January 2023
The booking staff are incompetent and unprofessional. I was given 24 hours notice to come in at 11:40 for an appointment for my 1 year old's vaccine/immunisations. My partner took time off work to take us to the appointment. After 1 hour of waiting with a one year old child waiting to be seen I am told the appointment was booked with the wrong Dr and that I would need to come again next week. This GP needs a major overhaul and this is not the first time such a low level of service has been provided. These type of of people who cannot even book appointments correctly should not be hired to be responsible for such tasks. I will be switching my GP practice , I have had enough.
Visited January 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on: redbridgeccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Poor service in all level.
Rated 1 star out of 5
by Clara D'Andrea - Posted on 04 January 2023
I never find such unprofessional customer care. I have been with the practice for nearly 3 years and it is a nightmare to book or to see or to talk with someone regarding any issue. The reception staff is rude, impolite and unhelpful. We are not calling for pleasure but because we need a consultation. I have been part of NHS research and they find my cholesterol very high and request for me to contact the GP. Well after 1 hour waiting on the phone the lady at the reception, very unhelpful, just kept questioning why I was calling and after asking me to go to practice and in the meantime, after I sent an email they asked me to call. Communication is very poor between them. Very unsatisfactory customer service and looking to move to a different practice.
Visited January 2023
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Clara, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on: redbridgeccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Very poor service and care
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I come to the practice very rarely, mostly because is nearly impossible to get appointment. But this was periodical screening a had to attend, I took nearly an hour to get trough to book appointment, for 8am. I arrived on time, they were only opening main door. While I was waiting in the queue I received message that “I did not attend my appointment”!! Rushed to reception pushing in front of other patient to learn that it was shouted (through the glass screen) “who has booked appointment” and note about it next to reception. Logically this information should be by the door not at the reception.I was told I won’t be seen because it will affect whole clinic like it didn’t affect my schedule today and when I had to book another visit. I keep getting messages to book blood pressure check, I think I’m safer not going.
Visited December 2022
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on: redbridgeccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Reception staff are not helpful
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
I have been calling everyday and told the same thing by reception staff, that no appointments are available. The staff are not helpful and don't have good telephone manners. The GP have recommended seeing me face to face and has been put on the notes but each time I call the reception they tell me to call 8am in the morning, I have been doing this everyday and they say the same thing - no appointments available today, call again tomorrow.
Visited November 2022
Review titled at Medics - The Loxford Practice
Replied on 06 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled Offensive communication
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Having waited 8 months, my daughter's appointment was cancelled with no explanation. Having followed the automated switchboard instructions, I call-waited for 90 minutes. When I finally spoke to someone, I was told I needed to call someone else but no alternative phone number was given to me. I was then told, aggressively, that I had prevented other patients being able to get through and was hung up on. I do understand that services are stretched but your systems are what are causing inefficiencies and to suggest that individuals who try to make contact are the fault is offensive.
Visited November 2022
Review titled at Medics - The Loxford Practice
Replied on 01 March 2023
Dear Patient, I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on redccg.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Assistant Practice Manager
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Review titled pick up phone straight away
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
it is very rude and patronising and very disrespectful and manipulative towards anyone and the staff could be more nice and polite and more helpful towards patients and whoever walks in to speak to an receptionist or book an appointment plus the app it isn't very good because it is hard to do an e consultation or book an appointment their for this surgery isn't recommended at all
Visited November 2022
Review titled at Medics - The Loxford Practice
Replied on 21 February 2024
Dear Anonymous, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nelondonicb.y02987discharge@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager