Ashford Medical Partnership
Bentley Road, Willesborough, Ashford, TN24 0HZContact details and opening times
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Reviews
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Review titled Unacceptable Neglect – Failed at Every Level of Care
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2025
Absolutely shocking experience — honestly not even deserving of one star. After being seen in A&E for some alarming symptoms, I was explicitly told to follow up with my GP for further assessment and referral. That was supposed to be a priority. Since then, I’ve done everything the system expects of a patient: I called my GP surgery multiple times, I submitted requests via Klinik, I followed up when I heard nothing back, I called 111 when advised — and yet, I still haven’t been able to see or speak to a GP properly. Instead, I’ve been passed around in a constant loop of referrals and deflections, with no actual care provided. Days have gone by. Nothing has changed. No resolution. No support. No medical attention. In the meantime, my symptoms persist, and they are not minor — they are deeply concerning and potentially serious. Yet, no doctor has assessed me, no tests have been done, and no one has bothered to follow up. A GP did call once, but by the time I answered, they had already hung up — and despite the practice’s own protocol (and confirmation email) stating that a second attempt would be made, it never happened. That was their one and only contact attempt, and it failed. What I’ve received so far isn’t healthcare — it’s bureaucracy and abandonment. The only consistent part of this experience has been stress, delays, and the sense that nobody is taking responsibility. I am extremely concerned that if something serious is going on — which is entirely possible, given the nature of these symptoms — it will be overlooked due to this shocking lack of action. This is not just a failure in communication. It is a failure in duty of care. A system that is supposed to help people in urgent medical need has completely failed me at every step. I feel ignored, dismissed, and left to suffer without proper investigation or support. I expected professionalism, care, and a response that matched the urgency of my condition. What I received instead was silence, confusion, and complete inaction. That is unacceptable. I sincerely hope no one else has to go through the same nightmare I have just to be seen by a doctor.
Visited May 2025
Ashford Medical Partnership has not yet replied.
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Review titled Excellent practice!
Rated 5 stars out of 5
by Katie - Posted on 13 May 2025
Our daughter came down extremely poorly with tonsillitis - our econsult was replied to pretty much instantly by a lovely chap on the phone who was extremely efficient and got us booked in with the GP the same day. GP was fantastic, very thorough, very sweet with my little girl, and gave us the best course of action and explained things very well. We have always been very pleased with amp, great receptionists, gps are great and the team of nurses we have seen are also fab. Thanks guys!
Visited May 2025
Ashford Medical Partnership has not yet replied.
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Review titled Worst system and rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2025
I waited for my appointment and could not check in form the machine. Waited infront of the receptionist dest whilst she was gossiping about other colleagues. When I was asked I told her that I could not check-in in the self check machine she said my appointment was telephone. I said it doesn’t say telephone in the appointment invitation then she said ‘we are working on it, okay ! Next please’. I can understand it is not her fault but the communication skill was not good and made me feel uncomfortable. The appointment time said 8-8:10 but I did not get the call in the morning.
Visited April 2025
Ashford Medical Partnership has not yet replied.
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Review titled Appointment information was incorrect
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2025
I was told that I have an appointment. I went there on time. Then I was told I have a telephone appointment and go home wait for the telephone call. After 2 hours of waiting I got a text message about my blood test result. Then I did not get any call. I had booked an annual leave for this appointment. Waste of my time.
Visited April 2025
Ashford Medical Partnership has not yet replied.
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Review titled Extremely rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2025
I have done a Klinik today as I am experiencing ongoing health issues. This has been deemed to be an ‘acute’ issue. I have received two missed phone calls from the surgery this morning (have a 14 month old baby that uses all of my time so I missed it) to be greeted with rudeness from the receptionist when I do answer telling me ‘ you’ve not answered so I only have afternoon appointments’ and continues to talk AT me not to me about availability. I can only imagine I’ve upset her because I have missed the last two calls. Once I said I can’t do today because of child care issues I get asked ‘well what did you expect from the klinik you did’. I ask for other days because normally you get a link to book a specific date to be told ‘no your an acute case’ … so instead of help me and provide me with dates like they normally do I was just told to re submit a klinik for another time …, for an acute case! What an absolute joke. These calls need to start being recorded. I understand they will get people waste their time daily and have frequent callers/complainers. I am not one of those and rarely draw on the nhs unless absolutely necessary… I wonder why! I work personally in a position for the government and if I spoke to someone the way I was spoken to I would be disciplined unfortunately instead nothing happens and I continue to be in pain with something potentially serious …. Despite also sighting my problems have unfortunately led to mental health problems still I’m spoken to like crap with little to no regard of how that can make an individual feel or impact them. Top job!
Visited March 2025
Ashford Medical Partnership has not yet replied.
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Review titled all appointments have gone
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2025
Appointment type and location Your GP has asked you to book an appointment. Appointment type shingles (Face-to-face) All available appointments at all location have now been booked. Please check again soon, as more clinics could be added(.what was the point of sending this text when all of the above had gone)
Visited March 2025
Ashford Medical Partnership has not yet replied.
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Review titled Unable to connect the surgery
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2025
Wednesday the 5th of February I tried to go online to book an appointment and it wasn't working. I'm tried to call the surgery and a recording told me it was closed for staff training. Fat lot of good that is for me.
Visited February 2025
Ashford Medical Partnership has not yet replied.
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Review titled Perimenopause support lacking
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2025
The nurse I saw was running half an hour late at the end of the day and was rushing. I didn’t feel listened to and ended up being given the mini pill which I was adamant I didn’t want. Didn’t pick up the prescription and no further forward. Will have to pay to see a private doctor.
Visited February 2025
Ashford Medical Partnership has not yet replied.
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 22 January 2025
My husband was sent an 'appointment' for a telephone review, this 'afternoon'. No one rang, when I contacted the surgery, the telephonist didn't know when it might happen. She sent a message so they might ring tomorrow, Thursday. So we have to wait for a call again. This is extremely annoying, not only is it nearly impossible to see a doctor it would appear that you won't get a call either.
Visited January 2025
Ashford Medical Partnership has not yet replied.
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Review titled When can you get an appointment!
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2025
I tried to get help for a common condition by filling in the online form! I was told to contact 111 as the appointments were 10 days in advance . Is there any point to GP practices anymore? Perhaps the whole system needs replacing.
Visited January 2025
Ashford Medical Partnership has not yet replied.