Amersham Vale Training Practice - Ratings and reviews
Reviews
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Review titled Horrendous
Rated 1 star out of 5
by Vincent Bender - Posted on 15 December 2023
This is a mockery of a GP service. Appalling communication, unreliable services, zero accountability. Forget common sense, courtesy, humility when dealing with this establishment.
Visited December 2023
Amersham Vale Training Practice has not yet replied.
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Review titled Excellent practice, but questionable registration policy.
Rated 4 stars out of 5
by Christopher Downes - Posted on 21 July 2023
Fortunately I've only had to contact the practice twice, once for a sick note and again for a referral to another part of the trust. On both occasions my query was resolved swiftly by the surgery and any contact with staff was warm, friendly, and efficient. My issue is having my registration being rendered "inactive" from disuse - I have never had this with any of the five practices across the United Kingdom I've been with previously. I was only made aware of it when the organisation following up on the referral made by the practice informed me that I was not registered with the practice who made the referral. At no point did the practice advise me that this could occur, or inform me when my registration was going to fall "inactive". After contacting the practice I was politely advised to re-register (despite all the details on my now-inactive registration still being valid), and in future to "call every 1-2 months to retain your registration" which seems like an absurd waste of time for National Health Service staff dealing with the inbound calls.
Visited July 2023
Review titled Amersham Vale Training Practice
Replied on 24 July 2023
Dear Christopher Downes, Thank you for sharing your response. I have investigated this. Firstly I apologise for the information that was shared with you. 1) We do not just deregister someone without reason 2) We do not encourage someone to call every 1-2 months to keep their records active. On looking at your records you joined another GP practice in November 2022, locally, which is why you are no longer a patient with our practice. We did not remove you. If you would like to re-join our practice, please visit https://www.amershamvale.co.uk/new-patient-registration Thank you for bringing this to our attention; I will discuss with the individual who took the phone call and with the team to remind them on how deduction processes works. However, if you would like to discuss this further, please do not hesitate to call the practice and ask for me. Thank you David Deputy Practice Manager
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Review titled Not great
Rated 1 star out of 5
by A.Eversley - Posted on 19 June 2023
I have been trying to get an appointment to speak/see a GP and can never seem to get one before 3 or 4 weeks. I think it is not right if you need to see a GP urgently and have to wait that long I should not have to go private for medical help. Please bring back the online appointments booking system where patients who work can get appointments. I am very dissapointed with this surgery.
Visited June 2023
Amersham Vale Training Practice has not yet replied.
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Review titled Trying to make an appointment on AskNHS doesn't work
Rated 3 stars out of 5
by Ann Brandon - Posted on 09 June 2023
I have just spent over an hour trying to make an appointment online. It takes ages to navigate, I was sent all over the place, at one time I got connected to the wrong pages on a private company's website that promoted and sold their system, screens came up with text on top of text so it was almost impossible to read and answer the questions, I agreed to have selfcare info and got connected to another company's website that was difficult to navigate, promoted itself and asked me to create an account. I logged back to a different AskNHS avatar requesting an appointment, answered lots of questions and, as requested I described all my symptoms and then finally the avatar said there were no appointments and quickly said "Goodbye". My browser crashed.
Visited June 2023
Review titled Amersham Vale Training Practice
Replied on 12 June 2023
Dear Ann Brandon, I am sorry to read your review and the difficulties that you had with the online systems today. I have got one of my receptionists to call you today to discuss your need for an appointment, and advise you on how to book an appointments moving forward. If you like to discuss this further, please do not hesitate to contact me. Thank you David Deputy Practice Manager
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Review titled Excellent customer service
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
From the reception to the nurses and doctors! I am with this practice for 5years and everyone is very caring and helpful. Big well done and thank you to everyone!
Visited March 2023
Amersham Vale Training Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jeannette Rendell - Posted on 19 January 2023
I was given a face to face with the ANP to help with ongoing asthma following a cold and she was professional and thoughtful in her treatment. She listened to my concerns and involved me in my treatment plan. Excellent treatment and I feel reassured for any further consultations.
Visited January 2023
Amersham Vale Training Practice has not yet replied.
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Review titled Covid vaccination awesome
Rated 5 stars out of 5
by Nicola Osborne - Posted on 26 October 2022
I hate jabs covid has been dreadful for me. But this vaccination centre is 5 stars. They are ultra professional and so fast! Such truly wonderful service. I love the NHS.
Visited October 2022
Amersham Vale Training Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Neusa - Posted on 24 August 2022
She is very attentive and knows what she is touching about. I was attended to on time and everyone was very polite.
Visited August 2022
Amersham Vale Training Practice has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Mary - Posted on 06 August 2022
My COPD is being treated with care by the Pulmonary Nurse who made an appt. for me with the Doctor to look at my swollen feet & ankles. I was seen by an excellent special Nurse Practitioner who was very thorough & caring.
Visited August 2022
Amersham Vale Training Practice has not yet replied.
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Review titled Very caring staff
Rated 5 stars out of 5
by Agata - Posted on 07 April 2022
Nurse who did my smear test asked me about my partner and if I felt safe with him. I think it’s very important that the staff does it. But this nurse also did it in such a relaxed, caring and not stigmatising way that I know had I felt unsafe, I’d have said something. The rest of the visit was very pleasant too despite the fact it was a smear test.
Visited April 2022
Amersham Vale Training Practice has not yet replied.