Alvanley Family Practice
Woodley Health Centre, Hyde Road, Woodley, Stockport, Cheshire, SK6 1NDContact details and opening times
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Reviews
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Review titled very rude receptionist
Rated 1 star out of 5
by Claire Stephanie Harratt - Posted on 06 June 2024
My daughter filled in online as she has come home form work with sore throat, she was advised to attend a chemist, which she did. The they stated viral infection, within 2 seconds. the nest day my daughter filled in another online report, as her throat had white lump..clearly infected, which was ignored. this morning i have rang and been on hold(not an issue) but then the female that answered the phone i can only desc as being rude,she ended the call abruptly after i asked who would get the call back me or my daughter. she has then called my daughter and been equally rude, and curt towards her, then ended the call on her. i myself have been at Alvenley for nearly 50 years, i barely use the doctor and we just get on with things, and to be honest it is just aswell, this recpetionist has not an ounce of courtesy, she is nothing but rude and abrupt towards the patients, if i was in a position to attend the appointment my daughter has now managed to get via said female i would, and point out, that as tax payers we are entitled to see a doctor, the appointments are not paid for by her and that her manner is not only intimidating( not wonder my 18 yr old didn't want to ring) but wrong on every level. i hope that may be she had a bad half hour this morning, but i doubt it. fortunately for her i didn't get her name, but next time i or my family dare to be poorly don't worry i will make sure i get it. i am. i apologise for sounding a little off, but i too work for a public service and as such, you have to be nice, we are not regular or repeat callers and her attitude has left me a little annoyed. thank you
Visited June 2024
Review titled Alvanley Family Practice
Replied on 06 June 2024
Dear Claire We are sorry that you felt our standards fell short today. I am the Operations Manager and I have managed to listen to your initial call this morning at 08.46, confirming that your daughter had attended a local chemist and was referred back to a GP. You request an appointment and our receptionist goes on to ask supplementary questions. The call closes with confirmation that she will ask the on call GP to look at the request today, confirming he will call your daughter back. I am sorry if you felt that this call was ended abruptly. The next call is at 09.44 when another member of team calls your daughter and asks if she can come in to see the GP at 3pm today, that call was brief but certainly not curt. We do record all of our calls for training purposes and I will happily replay these calls with the two members of the team to see if there are points we can learn from. I am happy for you to also attend the practice if you wish to hear these calls back for yourself. Once again, I am sorry that you feel your experience today was poor and I can assure you that we take all feedback very seriously. Thanks you for reading my response, Sharon.
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Review titled Appointment process - shocking
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2024
For an elderly person the process and delay in getting an urgent appointment is poor. After calling the surgery numerous times, I finally got through and provided details of why I needed an urgent appointment. Some 6 1/2 hours later, I received a text message saying that all the appointments had now gone, but due to my condition I was informed that I needed to make my way immediately to a walk-in clinic. Time and time again there are inexcusable hurdles put in your way to simply get a straight answer on what to do next.
Visited March 2024
Alvanley Family Practice has not yet replied.
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Review titled Another mess
Rated 1 star out of 5
by TERESA JONES - Posted on 16 March 2024
Yet another foul-up from Alvanley. I’ve been waiting for a treatment for several months. The first delay was caused by Alvanley not informing me that they’d sent through the prescription I was waiting for. That sat at the chemists for several weeks. When I finally got it, I then had to book an appointment with a doctor. I turned up for that appointment and was told the procedure couldn’t go ahead because Alvanley hadn’t received the go-ahead from the relevant department at Stepping Hill. How the hell didn’t Alvanley know this was the case instead of having me turn up for the appointment? That was last week and I’ve still not heard from the doctor at Alvanley who promised to ‘chase it up’ for me. This is the latest in a far-too-long list of administrative errors at Alvanley. In fact, it’s become quite the norm.
Visited March 2024
Alvanley Family Practice has not yet replied.
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Review titled Needs improvement and more training
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
I went to the Dr asking for advice and treatment for peri-menopause having been told prior in early December that "if I was over 45 and thought I was then I probably was, we don't test anymore". After explaining my symptoms the doctor said "I suppose you are expecting me to give you HRT" to which I responded I expect you to help me understand what options are available and give me advice. I am now awaiting a blood test on 19th March to test my hormones which I asked for two months ago and was told they didn't do!! Very frustrating, I think the doctors require more training in this area.
Visited February 2024
Review titled Alvanley Family Practice
Replied on 04 March 2024
Dear Patient, thanks for taking the time to leave us feedback. I'm sorry you felt the doctor's consultation with you was inappropriate, and that you have had difficulty booking a blood test. We'd welcome the opportunity to put this right, if you get in touch with the practice and let us know more details about your issue we are happy to investigate further.
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
They gave me a prescription for something that doesn’t exist in the uk and they won’t tell me if they changed it at all so now I am very disappointed
Visited February 2024
Review titled Alvanley Family Practice
Replied on 04 March 2024
Dear Patient, thanks for taking the time to leave us feedback. I'm sorry you had a negative experience and felt the prescription you were given was not appropriate. We'd welcome the opportunity to put this right, if you get in touch with the practice and let us know more details about your issue we are happy to investigate further.
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Review titled Lovely staff
Rated 5 stars out of 5
by Kirsty - Posted on 20 October 2023
Called up to book my daughter in for flu back r short wait on the phone then got through to a friendly receptionist who was able to book me in the very same day which suited me great. Nurse was lovely and was really good with my daughter, only a short 5 minute wait for my appointment. Overall brilliant service.
Visited October 2023
Review titled Alvanley Family Practice
Replied on 23 October 2023
Dear Kirsty Thank you for your feedback, we are grateful to hear that your experience was a positive one Alvanley Family Practice
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Review titled Very efficient
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2023
Mostly the Dr’s I have seen in the last 2yrs have been very good . With the exception of one who did nothing and delayed me getting treatment. I then saw another Dr who fast tracked me to see the right person at the hospital. I think the prescription system is excellent far better than it used to be. The staff are usually very respectful and kind so there is no need to worry about talking to someone. I am very pleased I changed to this Drs Surgery a few years ago and hopefully this will continue for the future
Visited October 2023
Review titled Alvanley Family Practice
Replied on 23 October 2023
Dear Patient We are sorry that you have recently had a negative experience, but glad to see that another GP at the practice was able to move things forward for you. Please be assured that we do take all feedback on board and monitor our GP performance (Locum or salaried). Thank you again for your feedback Alvanley Family Practice
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Review titled Best GP Practice Ever!
Rated 5 stars out of 5
by Amy - Posted on 17 October 2023
Alvanley have been incredible since I moved to Stockport in 2019. Every interaction has been so effective, speaking to the reception is easy and I’ve never felt any judgement, all of the healthcare team are incredible and I’ve never had any issues at all. Genuinely an incredible team, a very well run practice, and we would highly recommend them. The flu jab clinic wasn’t quite a smooth this year as it has been in previous years but i was still in and out quickly and treated really well. Can’t thank the staff enough.
Visited October 2023
Review titled Alvanley Family Practice
Replied on 23 October 2023
Dear Amy Thank you for your recent feedback - your comments have been shared with the team and we are so glad that your experience has been positive. Sharon Moore Operations Manager
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Review titled Efficient
Rated 4 stars out of 5
by Christine McDermott - Posted on 17 October 2023
Lots of people at surgery for vaccines but didn’t have to wait long. On screen booking system with someone to assist if needed
Visited October 2023
Alvanley Family Practice has not yet replied.
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Review titled Flu / covid jabs
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2023
Attended for protective jabs on Monday 16th Oct. Booked in 15 mins. early and was told all was running on time. The volunteers seemed to be causing some confusion and appeared to let people in without appointment. Resulted in being 10 minutes late. Jabs were done quickly and all was good in the end.
Visited October 2023
Review titled Alvanley Family Practice
Replied on 23 October 2023
Dear Patient Thank you for your feedback on our first seasonal Flu & Covid Booster clinic. We hope that this week will run a little smoother. Alvanley Family Practice