Almond Road Surgery
Almond Road, St. Neots, Cambridgeshire, PE19 1DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2025
Yesterday I needed to visit my GP for an urgent appointment. The reception staff were very helpful and are always polite. The GP examination was thorough and I didn't feel rushed ( which happened in my previous surgery). So happy we changed to Almond Road.
Visited May 2025
Review titled Almond Road Surgery
Replied on 23 May 2025
Dear Patient Thank you for your kind feedback. We're so pleased to hear that you felt supported by our reception team and GP, and that your experience at Almond Road Surgery has been a positive one. We will share your comments with the practice team. Louise Crisp Practice Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2025
I am a new patient to the surgery and I was very happy with my first visit. The Doctor I saw was very good. The receptionist was lovely and cheerful . I am glad I joined the practice. Thank you
Visited May 2025
Review titled Almond Road Surgery
Replied on 16 May 2025
Dear Patient Thank you for your feedback and taking the time to share your experience. We're delighted to hear that you are happy with the service we provide. This feedback will be shared with the team. Louise Crisp Practice Operations Manager
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Review titled Last appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
Considering the state of the NHS, my last few appointments have been a pleasure and been treated with so much respect from all members off staff, all the ladies in reception are very respectful The GPs and the practitioner nurse have been amazing with treatment and care, can’t thank you all enough,
Visited May 2025
Review titled Almond Road Surgery
Replied on 08 May 2025
Dear Patient, thank you for taking the time to leave your kind comments, this feedback will be shared with the team. Louise Crisp Practice Operations Manager
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Review titled Professional
Rated 5 stars out of 5
by Lee Moisan - Posted on 23 May 2025
Great doctor, really efficient , would recommend . Swift and satisfied my results were also at surgery
Visited May 2025
Review titled Almond Road Surgery
Replied on 23 May 2025
Dear Lee Moisan, Thank you for your positive feedback. We’re delighted to hear that you found the doctor efficient and that you were satisfied with the service provided. It’s great to know your results were available promptly. Your feedback will be shared with the staff. Louise Crisp Practice Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Ian Bewick - Posted on 09 May 2025
All aspects very satisfactory. All staff encountered were very friendly and efficient. My concerns were all met and my mind put at rest.
Visited May 2025
Review titled Almond Road Surgery
Replied on 09 May 2025
Dear Ian Bewick, Thank you for taking the time to share your kind feedback. We are very pleased to hear that you were satisfied with all aspects of your visit and that our team provided the reassurance and support you needed. Your comments regarding the friendliness and efficiency of our staff are greatly appreciated and will be shared with the entire team. Louise Crisp Practice Operations Manager
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Review titled Professional
Rated 5 stars out of 5
by Lee Moisan - Posted on 09 May 2025
My appointment was detailed and extensive , very thorough and my prescription and paperwork was sent through the system swiftly
Visited May 2025
Review titled Almond Road Surgery
Replied on 15 May 2025
Dear Lee Mosian Thank you so much for your kind feedback. We're really pleased to hear that you found your appointment thorough and that your prescription and paperwork were handled efficiently. Your comments are greatly appreciated. Louise Crisp Practice Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2025
The doctor spent time explaining everything to expect. Also booked me to have blood tests and ecg within 20 minutes. I cannot fault the service received
Visited May 2025
Review titled Almond Road Surgery
Replied on 09 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We’re so pleased to hear that you felt well-informed and were able to access tests so promptly. Louise Crisp Practice Operations Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2025
Had a phone appointment and was listened to, asked questions, not rushed and given a plan of action. I have always been so grateful to be a patient at Almond Road. I have rarely experienced a problem getting an appointment or a referral if needed and it’s great that there is a female doctor to see for more delicate issues that I might not want to see a male doctor about.
Visited May 2025
Review titled Almond Road Surgery
Replied on 09 May 2025
Dear Patient, Thank you for taking the time to share your positive comments about your recent experience at the practice. Your kind feedback is greatly appreciated and will be shared with the whole team. Louise Crisp Practice Operations Manager
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Review titled Mixed Feelings
Rated 3 stars out of 5
by Amy Lent - Posted on 22 January 2025
I’ve unfortunately had a negative experience during my last appointment with one doctor in particular, who must be one of the most incompassionate doctors I’ve ever come across. The reluctance to help, try to understand and most importantly show an element of empathy/care towards my health issue (which surely should be the most integral part of being a GP) is outstanding. He has been dismissive and verging on condescending when I have seen or spoken to him. I left the surgery feeling unheard, and even tearful. I should not hear that there’s nothing anyone can do to help with this challenge before all avenues have been explored. Especially when I offered to pay privately!
Visited January 2025
Review titled Almond Road Surgery
Replied on 24 January 2025
Dear Amy Lent Thank you for your recent feedback relating to your experience at the practice. We apologise that your felt this was a poor service and did not meet your requirements. Please do not hesitate to contact me at the practice on 01480 473413 if you would like to discuss this further. Thank you Louise Crisp Practice Operations Manager
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2025
Today I was denied treatment by doctor in charge due to my very serious health problems not being urgent enough, because I have suffered with these conditions for a while now so that makes it less important. Would avoid if you have a choice.
Visited January 2025
Review titled Almond Road Surgery
Replied on 13 January 2025
Dear Patient, thank you for your recent feedback relating to your experience at the practice. We apologise that your felt this was a poor service and did not meet your requirements. Please do not hesitate to contact me at the practice on 01480 473413 if you would like to discuss this further. Thank you Louise Crisp Practice Operations Manager