All Saints Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by zahid - Posted on 29 April 2024
All saints surgery has always treated me with respect and answered my concerns.i had an appointment about the pain on the right side of my abdomen today.i was assured by the doctor and he listened to me and answered all my questions and reffered me for a ultrasound scan.Thank you doctor.
Visited April 2024
All Saints Surgery has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Dil Virdhee - Posted on 12 April 2024
I was surprised at the speed with which my position moved forward in the que for requesting telephone appointment today(11/4/24).The receptionist was very forthcoming. My thank you to the Practice Manager and the receptionist.
Visited April 2024
All Saints Surgery has not yet replied.
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Review titled Thorough and Caring Doctor
Rated 5 stars out of 5
by Jamal - Posted on 26 March 2024
I had the best experience every time I have seen this male doctor since he joined 4 years ago. I have seen him again today and his care towards my health issues is exactly the same as 4 years ago. He is thorough and makes me feel that I have all my concerns answered.
Visited March 2024
All Saints Surgery has not yet replied.
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Review titled Amazing Service and Brilliant Staff
Rated 5 stars out of 5
by Zulfikar Naveed - Posted on 08 March 2024
10/10 for service and care. Right through from booking my appointment to collecting my prescription from the Pharmacy, the service has been nothing short of brilliant. Receptionist was polite and took their time to understand why i needed an appointment, but this quality of care continued on the day ,where i was seen within 5 minutes of my appointment time slot. The individual whom i was seen by was polite, courteous and took the time to diagnose me and provide me with the correct medication. Amazing surgery - cannot recommend enough!
Visited March 2024
All Saints Surgery has not yet replied.
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Review titled Not very thorough
Rated 2 stars out of 5
by Catherine Pinchbeck - Posted on 11 March 2024
I thought I had tonsillitis, Locum doctor looked at throat, but didn't get close enough to me, didn't feel glands, no antibiotics prescribed, I said I've had this for a week so painful to swallow, he said I could have it for another week, didn't seem very thorough or sympathetic asked if BP could be checked, but suggested I purchase my own machine and check at home.
Visited March 2024
Review titled All Saints Surgery
Replied on 11 March 2024
Dear Catherine, Thank you for taking the time to give us feedback, which is very valuable in helping us further improve our services. We are a little confused about your comment as we don't have a male "Locum" doctor. If you are registered at All Saints Surgery, Burton On Trent, I would like the opportunity to address your concerns. Please can you contact the surgery on 01283510768 and ask to speak to the Practice Manager.
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Review titled Fantastic care
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2024
I called worried about a lump and the receptionist got me in for an appointment within half an hour due to a cancellation. The doctor was also the most caring and compassionate doctor I have ever been seen by. It was my third appointment with him over the last couple of months and every time he took the time to fully explain things to me and answer every question I had. He even went above and beyond to show me how to access other nhs services online (booking a blood test at the hospital and purchasing a 3 month prepaid prescription card because it would save me money). It is very clear how much he cares about his patients.
Visited February 2024
All Saints Surgery has not yet replied.
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Review titled Telephone wait after being first in queue
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Waited 1hr 45 mins in queue, 1 hrs of this being the "first" in queue. If surgery has closed, why do they leave you holding on telling you that you are first in the queue "and your call is very important to us, please wait for the next available agent". This makes you think they will speak to the callers that got through before closing time. Please correct this system flaw.
Visited July 2023
All Saints Surgery has not yet replied.
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Review titled Great appointment 26/07/2023
Rated 4 stars out of 5
by Tina Lockley - Posted on 27 July 2023
I had an Asthma review with the nurse whom I’m not allowed to mention. My appointment was excellent. The nurse made me feel comfortable and at ease right from the start. She was extremely thorough with her checks. Extremely professional and looked very professional too. I have only positive things to say about this appointment from the start when I arrived to book in with the receptionist to my actual appointment. Excellent customer service from the receptionist to the nurse. A job well done and thank you.
Visited July 2023
All Saints Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
You can't get through the phone, many times they will not pick up but actually do nothing in there. The senior nurse has administered me the wrong vaccine while I was pregnant. Please avoid.
Visited June 2023
All Saints Surgery has not yet replied.
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Review titled Telephone appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
On hold for over 30 mins to try to get an appointment and being told number 4 in the queue. Had to put the phone as at work. This surgery has gone from bad to worse!
Visited June 2023
All Saints Surgery has not yet replied.