All Saints Surgery
95 South Broadway Street, Burton-on-Trent, DE14 3NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2025
Mum has been a patient there for years. Receptionists you can't fault at all but a certain GPs attitude is appalling. Mum has dementia so I speak on her behalf. Needed to speak to them and I got asked what do you want. When I explained what was happening with mum and requesting a home visit (she's housebound) i was rudely told I'm the doctor I'll decide if she needs a visit or not. She really did need a visit otherwise I wouldn't have called. They had already missed a heart problem and failed to refer to cardiology. I've since changed her GP and she has heart failure, AF, had a previous heart attack, branch block bundle and needs an EKG and put on medications. All in a week of registering her elsewhere. Well missed all saints. You did nothing for her just kept dismissing her with water tablets and antibiotics (swollen legs with redness tracking further up her leg) at least now she is getting the right treatment she should have had from yourselves. Absolutely disgusting service
Visited May 2025
All Saints Surgery has not yet replied.
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Review titled Great dr
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2025
My dr was a big help she’s helped me to understand how my tablets work and now I feel confident in talking to people If I struggle and she’s a great listener and she’s helpful and kind and caring
Visited April 2025
All Saints Surgery has not yet replied.
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Review titled Best Doctors Surgery ever!
Rated 5 stars out of 5
by Z Holton - Posted on 29 April 2025
Best Doctors surgery ever! I can say that because I have lived various locations in the UK and had so many Doctors. All who work at this surgery are great! The Doctors, Nurses, receptionists and also Paramedic. My Dr is the best Doctor I have ever had and now Paramedic works there I'm comfortable to go to him now also. My Dr listens to me and has always made sure my health is 100% looked after, understands me, is very clever and knowledgeable. Always refers me when needed. Reassures me and is friendly, kind, calm, whilst always remaining professional. If it wasn't for my Dr listening to me I would not be here no more as I have heart failure and other conditions and she saved me by listening and referring me to hospital! I feel the same with Paramedic, when I can't get to see my Dr. He listens and is friendly, kind, understanding and is knowledgeable whilst always remaining professional. The receptionist have always been so friendly and helpful and doing the best they can in helping, bless them! I enjoy going to my Drs even though I'm ill person, I feel good when I leave. Thank You to you all at All Saints Surgery . I couldn't live my life without you now.
Visited April 2025
All Saints Surgery has not yet replied.
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Review titled Good support
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2025
Very satisfied with the support of the GP as i was having trouble with high blood pressure. They took care of me and i would recommend to visit her if you have any issue.
Visited April 2025
All Saints Surgery has not yet replied.
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
I am 30 minutes on the phone right now and nobody is picking up. They never pick up! It’s 5:20pm so not even busy much. Worst GP ever!
Visited October 2024
Review titled All Saints Surgery
Replied on 14 October 2024
Dear Patient, Thank you for sharing your feedback. At All Saints Surgery, we take every comment and concern seriously, as it helps us continuously improve the services we provide to all of our patients. After reviewing our call system records for the time you mentioned, I can confirm that our phone lines were fully operational. We operate with a cloud-based telephony system that allows us to track each call, and on the day in question, we had a full team in place, ensuring no staffing shortages. Additionally, our system offers a call-back option, which patients are finding quite useful during our busy hours of the day. As this review is anonymous, we are unfortunately unable to investigate the issue in further detail without more specific information. We would, however, be more than happy to discuss this matter with you in person. Please feel free to visit the surgery and speak with our Operations Manager, who can go through our processes with you in full transparency. We are committed to providing the best possible care to our patients, and we value any feedback that allows us to enhance our services. Please rest assured that your comments have been taken on board, and we welcome the opportunity to resolve any concerns you may have. Once again, please accept our sincere apologies for any inconvenience caused to you. Thank you for your understanding. Kind regards, All Saints Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Dilshad Begum - Posted on 17 April 2025
Very polite staff and doctors… treats so well, good advice. Always treated well and always treated with good respect also provided by good care. Thank you so much.
Visited October 2024
All Saints Surgery has not yet replied.
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Review titled Doctor's Appointment
Rated 5 stars out of 5
by Dianne Large - Posted on 20 June 2024
Although it can be a little difficult to get through to make an appointment to see the Doctor l am aware the surgery has to accommodate a lot of patients. However, when communicating with the staff they have always been pleasant and understanding and will make an appointment if needed. On my recent visit to see the Doctor he took the time to explain my health issues and what needed to be done for me to obtain the best outcome. I have also seen a pain management person which was most helpful.
Visited June 2024
All Saints Surgery has not yet replied.
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Review titled No complaints here
Rated 5 stars out of 5
by Sally Smedley - Posted on 15 May 2024
The doctor was thorough and attentive. He explained everything very clearly and was really great with my daughter.
Visited April 2024
All Saints Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by zahid - Posted on 29 April 2024
All saints surgery has always treated me with respect and answered my concerns.i had an appointment about the pain on the right side of my abdomen today.i was assured by the doctor and he listened to me and answered all my questions and reffered me for a ultrasound scan.Thank you doctor.
Visited April 2024
All Saints Surgery has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Dil Virdhee - Posted on 12 April 2024
I was surprised at the speed with which my position moved forward in the que for requesting telephone appointment today(11/4/24).The receptionist was very forthcoming. My thank you to the Practice Manager and the receptionist.
Visited April 2024
All Saints Surgery has not yet replied.