Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
I filled in request form online, got a quick response and appointment arranged. From appointment we had follow up appointment at Wharfedale Hospital which came through for the following day :)
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
That's great feedback, and wonderful to hear that your needs were met so quickly. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
I filled in an online form first thing in the morning and was phoned back within 1.5 hours with an appointment for the same morning. The male doctor was personable and professional.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
How lovely to hear that you were seen so quickly and your needs were met so well. The triage system really works very well for that. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Wonderful practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I can't praise this surgery enough. I put an online request in early Monday morning and received a phone call quite soon after asking me to attend an appointment at 11.10. Staff were friendly and helpful. I didn't have to wait long to see the GP and felt satisfied with the outcome. Thank you to all at Aire Valley what a great service.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
That's lovely feedback, thank you so much. Glad to hear that the system worked well for you. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Good Practice
Rated 5 stars out of 5
by Patsy Partridge - Posted on 12 February 2024
At this challenging time l do appreciate the time constraints and demands on staff in attending in person for an appointment. In my limited experience as a relatively new patient, l have been impressed with the professional and caring attitude l have experienced from almost all personnel from reception staff to specialist nurses and GPs. It is reassuring to know that at this surgery, l have been well supported through a number of medical issues and continue to feel that l am listened to and respected as a patient. I particularly value the arrangement that a duty doctor is part of the triage system to help deal with the range of patient problems each day and that in genuinely serious conditions, an appointment can be made and that all issues are acted upon as soon as possible. In my most recent appointment which was booked as a double as l was advised l would need additional time, l was very pleased that l had time to discuss my case and left feeling l had been properly treated and l will be supported as my situation develops. Thank you Aire Valley Surgery l hope this continues to be the case for all patients.
Visited January 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Thank you for letting us know that the systems are working well for you, that's really nice to hear and good to know. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Always helpfull
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I was updated on my recent problem and asked about a couple of other issues to which I was given explanatory answers.
Visited January 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Efficient
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
I went for bloods taking so it could be checked. It was done quickly by a pleasant youngish lady. It is a routine blood check. I explained I do not like needles and didn’t want to see it and the lady was understanding and moved it out of my vision. It was all quick and efficient
Visited January 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
We do seem to get a lot of lovely feedback about our Health Care Assistants that do the blood tests, which is really lovely to hear. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Great practice poor parking
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
Today I took my elderly mum to get an Annual review and to see the in house Pharmacist. As she has mobility issues I organised both to be on the same day. Having a blue badge I envisaged a good chance to park near the surgery but was dismayed to find so many cars and vans parked all over. To make things worse, was the two cars in the disabled spots had no blue badges displayed. The disabled spots have yellow lines but have faded over time with not much else displayed. Needless to say having gone up and down twice to try park we were 10min late and the appointment had been put down as a none attendance with no chance of being fitted in. The surgery has been excellent to my family over the years and I only have only put this post on as I have no where else to send my complaint to.
Visited January 2024
Review titled Aire Valley Surgery
Replied on 02 February 2024
I was sorry to hear that you had difficulties parking and were subsequently quite late for your appointment. I can appreciate the frustration with this, and with other cars without blue badges parked in the several accessible spaces. Often our car parks are very busy, and indeed there are often several patients at a time that might have needs for accessible parking. I am not aware of any way that other GP surgeries are able to practically monitoring the blue badges of cars parked because the cars parked do change every 10 minutes or so. This is something however that we are reviewing with our patient participation group over the next few months as we are keen to see what else we can do to help. We have already taking lots of steps to make spaces available, but we are open to further suggestions and ideas from our patient participation team and any others that would like to share ideas. We do already try and stop people from parking when they are visiting the Dentist or local school, we have LOTS of signs up, staff are asked to park off site, we divide our staff/patients across two sites to even out the number of patients who need to arrive at each site. We have lots of chairs in our entrance foyer which many people who may be frail choose to use to wait until their friend/family member arrives from parking. We also took the step of contacting all patients by text earlier this year to advise of several other free public car parks that are available within a short walk of 200 yards and encouragement to use those as much as possible. If however someone arrives late, regardless of the reason the staff member will always be asked if they can still see a patient. Unfortunately sometimes this is not possible for them to squeeze another one in if their lists are full and other patients are arriving on schedule. I am sorry that you were not able to be seen. Whilst we appreciate feedback, we do prefer direct contact with the surgery to enable us to discuss further. Our complaints policy containing our contact detais is widely available including: on our website, facebook page, the leaflet is available in the waiting room and our staff can also advise further. If you have any concerns in future, we would appreciate you getting in touch with us directly so that we can speak to you offline. Best Wishes Victoria Johnson Practice Manager
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Review titled No fuss appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Made a phone call to the surgery & explained my symptoms. I received a message from the GP within the hour and a prescription was issued without delay. No fuss or hassle.
Visited January 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Its great to hear that the service met your needs and expectations. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled GP/nurse
Rated 5 stars out of 5
by Anne - Posted on 08 February 2024
I saw both a dr and a nurse recently and was very happy with appointments. Dr wanted blood tests but they were not taken within days of app I had to wait for 4 wks for that app. My only complaint was having to go to Rawdon when I was supposed to go to Yeadon. I am still awaiting results.
Visited January 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled 1st class service
Rated 5 stars out of 5
by Christine Phillips - Posted on 05 February 2024
I had a fall and fractured my ankle and was put into a non weight bearing cast. My request for equipment to help me remain independent at home was dealt within hours and equipment was delivered within 2 days
Visited January 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Independence is very important to a lot of our patiente, so it's lovely to hear that the team were able to get things in place for you quickly! Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team