Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
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Reviews
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Review titled Text message 24 May 2024
Rated 4 stars out of 5
by Sheila Gregson - Posted on 24 May 2024
I was sent a text message this morning alerting me to Community Pharmacists. As follows Dear Patient Community pharmacists can supply prescription-only medicines, (including antibiotics) and where clinically appropriate treat common health conditions without a visit to a GP. These conditions are: Sinusitis Sore throat Earache Infected insect bite Impetigo (skin infection) Shingles Uncomplicated urinary tract infections - women We wish to make all patients aware that when contacting Aire Valley Surgery with any of these conditions, you may be re-directed to the Pharmacy instead, so may prefer to save time in future by contacting the Pharmacy first. Aire Valley Surgery I recently called into Boots in Guiseley and was told that they do not consult with individuals over the age of 65. I don’t know if this is the case for independent pharmacies as well but I thought I’d draw it to your attention.
Visited May 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thanks for your feedback, sorry to hear of any confusion. This is actually a text message that we have sent to all of our patients as an introduction about this great new service. Yes there are lots of different criteria including age groups for the different conditions and the Pharmacy can advise accordingly and will direct patients back to the Surgery if they can't assist. Best Wishes Victoria Johnson Practice Manager
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Review titled Efficient & Friendly
Rated 5 stars out of 5
by Dawn Bray - Posted on 29 May 2024
We are still relatively new to the practice but all our experiences so far have been really positive, and we’ve managed to see a doctor very quickly each time. Yesterday I was called back and seen within half an hour of filling in the online request/ triage form, which by the way I find particularly helpful, being able to explain how you’re feeling, why you might be concerned, and what you’d like to see happen. The doctors and reception staff have all been very attentive, friendly and approachable. Having the pharmacy literally next door is so convenient too.
Visited May 2024
Review titled Aire Valley Surgery
Replied on 11 June 2024
Thank you for sharing this lovely feedback, that's very much appreciated. We really appreciate knowing when our systems are working well and the staff really love the positive feedback about them too. Thanks for taking the time to share this. Victoria Johnson Practice Manager
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Review titled Exceptional experience
Rated 5 stars out of 5
by Mr p Warburton - Posted on 04 April 2024
A huge thank you for the fantastic and efficient service I received at my recent visit. From reception to the Doctor, I could not have been more pleased with every aspect. It is so easy to run down our NHS. However, a free to all, comprehensive, delivery of world class health care, deserves praise. Additionally, everyone I interacted with, went far above & beyond, just doing their job. I was made to feel that my health was important and service was delivered in a friendly caring manor. I think what all of you do, is not only essential but a credit to our country. I thank you all. Paul Warburton
Visited April 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thank you for sharing such a positive experience and such lovely feedback. Many Thanks for taking the time to feedback Victoria Johnson - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Karen Corden - Posted on 17 April 2024
Rang drs, system down so spoke to receptionist she booked me an appointment for 9 the Dr was great really helpful and reassuring. Can't fault the care. Despite the system being down the staff did a brilliant job.
Visited March 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thank you for sharing such a positive experience, that's really appreciated - as is your understanding of how everyone was trying their best when the computer system crashed! Many Thanks for taking the time to feedback Victoria Johnson - Practice Manager
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Review titled Medication advice concern
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
I completed an online request form to ask to adjust some HRT medication. I had to wait for a month for a telephone consultation which I didn't mind too much. The doctor who I spoke to didn't seem to know much about HRT and offered a type that I'm not sure I should have yet. They also told me that I should have a blood test before the medication could be prescribed. When I queried the advice they said they would speak to a colleague and call me back. When they called me back they gave me the correct advice but there was no explanation. I'd really wanted some clinical advice on what would be best for me. When I checked what had been prescribed it was an incorrect dose. I spoke to a receptionist who tried to tell me that it was because it was a new medication (it wasn't.) The medication did get re-prescribed but I'm still not sure that it's the correct dose but I have spent all day sorting this out. I know that GPs are under a lot of pressure but this just created more work for the practice and inconvenience for me. I didn't want to send in a formal complaint but I do think this needs looking at for safety reasons.
Visited March 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
I'm sorry to hear that you have still some medical concerns or questions. We would encourage you to speak to a GP if you have questions and they will be happy to clarify further. Please request an appointment at reception.
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Review titled Great service
Rated 5 stars out of 5
by peter wootton - Posted on 28 March 2024
I saw Dr this afternoon to change one of my meds. We had a chat and my med was changed. Always a pleasure to have an appointment with the Dr I saw, such a gentleman Thank you
Visited March 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thank you for sharing such a lovely review. We have passed this along to the Dotor concerned. That's really appreciated. Many Thanks for taking the time to feedback Victoria Johnson - Practice Manager
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Review titled Exceptional standard
Rated 5 stars out of 5
by Dorothy Exley - Posted on 08 February 2024
Very carefully conducted, succinct and to the point. Felt as though I really mattered and was not just a number. Felt very relaxed all the way through my visit.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Thank you for taking the time to feedback, this is very much appreciated. Its lovely to hear that the clinician made you feel so comfortable - that's really important to us. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
was an appointment for my mental health and to speak about my medication and if i can up it. only lasted 3 minutes which in my opinion it should have at least been 10 minutes. i mentioned about not sleeping and the doctor shut it down straight away which i think is very rude
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
I'm sorry to hear that you did not feel you had a good experience at your appointment. A minimum of 10 minute is always allocated, so its unclear what happened here. If you still have questions about your health or any new questions or concerns, please do get back in touch and the team would be happy to pass your questions along to a GP to review.
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Review titled On line form
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
Completed an on line form requesting a prescription on the morning of 05/02/24. Received a text offering a telephone appointment the same day. Dr rang pm discussed my issue and gave a prescription and advice for future management of the health issue
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Its lovely to hear that this all worked so well for you, than you for letting us know! Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Efficient Team
Rated 5 stars out of 5
by John Barry - Posted on 08 February 2024
Communications were first class and my treatment was professional and friendly. Always seem to accommodate eventually but keep me informed on progress as well as delays. Working with system online is getting better.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
That's great feedback, thank you! Glad to hear things are working well for you. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team