Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled System Online
Rated 5 stars out of 5
by Russell Turner - Posted on 05 March 2025
Good Morning, I used System online this morning and firstly looked at the boxes for booking an apointment. I selected a range of dates but none were available. Eventually I realised that these boxes do not function and the online triage form must be completed. May I suggest that this box be removed as clearly it does not function and wastes patients time and the receptionist when a patient then make a phone call instead. I did point this out to the receptionist this morning and she advised me to make a complaint. I chose not to make a complaint because this can be resolved using common sense and basic logic. Many thanks, Russell.
Visited March 2025
Review titled Aire Valley Surgery
Replied on 24 March 2025
Dear Russell Thank you for your feedback. I know the section that you are referring to which is on systemone online and unfortunately we can't remove it as it's a national computer set up. We appreciate your frustration that it is not made clear that we can't offer appointments that way. System one online is the place where patients can securely order prescriptions, and have to log into with passwords. The reason that we have no appointments showing is that we operate a total triage system here. This means that 100% of appointment requests are filtered through by one of the Doctors, and they will advise who the best person is to manage the symptoms, and in what timescale. They may for example offer a physio, mental health professional or specialise Nurse. They may also direct someone to a Pharmacy (as they do offer antibiotics now) or to the walk in centre for things that need an x-ray. If patients were to book online without being triaged, there is a risk that they may be waiting longer than needed, and then end up with the wrong professional for example waiting weeks for something that sounds like an emergency to the GP or for something that could have been dealt with sooner by a different professional. Thank for the feedback however, we shall continue to raise this with the software provider and we do appreciate it is not ideal for this to be visible when you log on. Best Wishes Victoria Johnson Practice Manager
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Review titled Fantastic GP Practice
Rated 5 stars out of 5
by Susan Ellen Hedley - Posted on 22 March 2025
Filled in online form for my elderly father. Telephone call very quickly and all in from submitting the form he had been seen by a GP Registrar within an hour. Not many surgeries provide such a service. This is not an isolated incident. The service is always timely and excellent - I'm just not as efficient in leaving reviews every time! When Dad was seen the Dr was, as always, excellent and very thorough. Thank you to all at Aire Valley Surgery. I did try to specifically name the GP but the review system wouldn't allow it!!
Visited March 2025
Review titled Aire Valley Surgery
Replied on 24 March 2025
Dear patient Thank you for taking the time to share this lovely feedback. We really appreciate hearing when things are going well and we share this with the staff who really appreciate it too. Thank you for sharing this review. Victoria Johnson Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by peter wootton - Posted on 03 January 2025
I had cause for a medical concern so I completed the online reception desk questionnaire, so simple to do this. I submitted it at 08-10 on the 3 Jan 2025 and had a call back by 08-20 inviting me for an appointment at -09-50 which I gladly accepted. I was met with the usual cheery welcome we always receive from all the staff at our practice. I had a long chat with Dr and further investigations are now organised. Thank you so much for your very prompt response
Visited January 2025
Review titled Aire Valley Surgery
Replied on 24 March 2025
Dear patient What a lovely message to read, thank you for taking the time to share this lovely feedback. We really appreciate hearing when things are going well for patients and knowing that our systems are working as we hope and we like to share this with the staff as they like to hear it too. Thank you for sharing this review. Victoria Johnson Practice Manager
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Review titled Online limitations
Rated 3 stars out of 5
by Anonymous - Posted on 20 November 2024
I tried to contact the surgery and found it very frustrating that whilst we are encouraged to use the Online Reception service, this can only be done between the hours of 8am and 4pm weekdays. Why? It's not always convenient to remember to send messages then. Why can routine messages not be sent 24 hours, then responded to when the surgery re-opens?
Visited November 2024
Review titled Aire Valley Surgery
Replied on 20 November 2024
Thank you for your feedback, I am sorry to hear that you found the online service to be frustrating. GP surgeries in the NHS are only open on week days. Our online Receptionist is an enhanced extension of our Reception team and therefore can only be staffed in hours too. As such any messages received outside of our working times could not be processed. There would be two main risks here to receiving messages whilst the service is not staffed: a) Patients waiting for a response to something which may be more urgent than a patient is aware of. Sometimes what sounds routine to a patient is really much more urgent and sometimes very important to not wait for. When the service was previously open outside the core hours, staff would come in to read unsafe requests that should not have been submitted this way and should not have waited. i.e. a Friday night: I've run out of medication or I have chest pain - which were then not read until Monday. Once the request had been passed to the surgery those patients then believed they were being dealt with. That is not safe out of core hours as they were not even being read yet. Those patients should have gone elsewhere and not waited. b) A backlog of requests each morning. When the service was previously open outside the core hours, staff would come in every day to many many existing requests to read - both admin and medical. This would cause a significant delay in the team being able to get to process the same day urgent problems. During weekdays, the service closes at 4pm every day to enable all requests to be reviewed (and any urgent patients called in) before close. Reception is however open for phone calls up to 6pm, and at the Reception desks until 6:30pm There are a variety of other NHS services that may be able to assist when the GP is closed - NHS 111, local Pharmacies the out of hours GP service, the extended hours services at the Guiseley hub and the Urgent Treatment Centre and we still receive patient letters in the post and through the door too. We really do appreciate you sharing this feedback and shall take it on board, but our current decision to close the online service outside of core hours is for patient safety reasons. Best Wishes Victoria Johnson Practice Manager
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Review titled Swift treatment
Rated 5 stars out of 5
by Jenny Wilson - Posted on 21 October 2024
Just a note to thank the reception staff today at Rawdon Surgery (21st October 2024) for the last minute appointment to sort out my foot ... a key part of my job teaching exercise! Good treatment by the Silver Lane GP on duty this afternoon means I can now crack on. Thanks again.
Visited October 2024
Review titled Aire Valley Surgery
Replied on 20 November 2024
Thank you for letting us know that you had a really good experience. We really like to share positive feedback with our staff - and they really enjoy receiving it. We really do appreciate you sharing this feedback. Best Wishes Victoria Johnson Practice Manager
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Review titled Fast response
Rated 5 stars out of 5
by Amanda - Posted on 22 October 2024
Needed an urgent appointment for elderly friend. Appointment within 30 minutes of on line submission. Everyone was extremely kind and polite. My friend was reassured and treated within an hour.
Visited October 2024
Review titled Aire Valley Surgery
Replied on 20 November 2024
Thank you for your feedback, that's really pleasing to hear that the system worked so well for your friend. We really do appreciate you sharing this feedback. Best Wishes Victoria Johnson Practice Manager
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Review titled Great Service and Care
Rated 5 stars out of 5
by Jill - Posted on 02 October 2024
Phoned reception at 8am to see if I could get an appointment, after talking to the receptionist I was trying to talk myself not going in whilst she convinced me that I needed an appointment. Saw the doctor within 5 minutes of my appointment time. He did a thorough check and explained I needed to go to a&e immediately . I went straight there and was having emergency surgery that evening. I just want to thank everyone from the bottom of my heart for the service and care I received on Monday 30th Sept . I have been a patient of this surgery for over 26 years and have always found them very helpful but this time went over and above x
Visited September 2024
Review titled Aire Valley Surgery
Replied on 18 October 2024
What lovely feedback, thank you for taking the time to share this with us. Victoria Johnson Practice Manager
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Review titled Speedy response
Rated 5 stars out of 5
by peter wootton - Posted on 03 September 2024
I used my online reception form to contact surgery admin at yeadon to speak to a Dr about an ongoing problem, within minutes a lady rang me to say a Dr would ring me that morning, this was on Friday 30 aug 2024 and a Dr rang me within an hour prescribed me a medication. So happy with the speedy response from all the staff and Dr
Visited August 2024
Review titled Aire Valley Surgery
Replied on 04 September 2024
That's lovely feedback, and great to hear that the systems are working well. Thank you very much for taking the time to share that -its very much appreciated. Victoria Johnson Practice Manager
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Review titled Good prompt service
Rated 5 stars out of 5
by David Baines - Posted on 16 July 2024
I’ve needed more than one appointment over the last few weeks due to pain. Saw a GP the same day and within two hours. Diagnosis and treatment excellent from the doctor. A far better service than we’re led to believe.
Visited July 2024
Review titled Aire Valley Surgery
Replied on 02 September 2024
Thank you for your feedback with regards to Aire Valley Surgery, this is very much appreciated. Victoria Johnson Practice Manager
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Review titled Text message 24 May 2024
Rated 4 stars out of 5
by Sheila Gregson - Posted on 24 May 2024
I was sent a text message this morning alerting me to Community Pharmacists. As follows Dear Patient Community pharmacists can supply prescription-only medicines, (including antibiotics) and where clinically appropriate treat common health conditions without a visit to a GP. These conditions are: Sinusitis Sore throat Earache Infected insect bite Impetigo (skin infection) Shingles Uncomplicated urinary tract infections - women We wish to make all patients aware that when contacting Aire Valley Surgery with any of these conditions, you may be re-directed to the Pharmacy instead, so may prefer to save time in future by contacting the Pharmacy first. Aire Valley Surgery I recently called into Boots in Guiseley and was told that they do not consult with individuals over the age of 65. I don’t know if this is the case for independent pharmacies as well but I thought I’d draw it to your attention.
Visited May 2024
Review titled Aire Valley Surgery
Replied on 24 May 2024
Thanks for your feedback, sorry to hear of any confusion. This is actually a text message that we have sent to all of our patients as an introduction about this great new service. Yes there are lots of different criteria including age groups for the different conditions and the Pharmacy can advise accordingly and will direct patients back to the Surgery if they can't assist. Best Wishes Victoria Johnson Practice Manager