Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Such a good practice
Rated 5 stars out of 5
by peter wootton - Posted on 12 June 2025
Dr Rees rang me yesterday to discuss a medication he had put me wife on a month ago, on hearing it wasn't working he suggested a different medication, thankfully the latter seems to be easing her pain. Never have any problem in contacting the surgery by either the telephone or online reception desk. Thank you Dr Rees
Visited June 2025
Aire Valley Surgery has not yet replied.
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Review titled Find our practice very helpful
Rated 5 stars out of 5
by peter wootton - Posted on 09 May 2025
I had a medication problem and today our in-house pharmacist phoned me and we discussed the issue and was satisfactorily sorted Over the phone
Visited May 2025
Review titled Aire Valley Surgery
Replied on 19 May 2025
Thank you for taking the time to feedback, this is very much appreciated. I am glad to hear that you had a positive experience.
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Review titled Outstanding reception team
Rated 5 stars out of 5
by Diane Cochrane - Posted on 30 May 2025
My family and I have been with the surgery for over 20 years and have always received a great service. Today was exceptional. I was struggling and becoming very anxious understanding some test results and my next appointment was a week away. The receptionist I spoke with was kind and supportive and passed on my concern resulting in a reassuring message from a doctor. Thank you to the receptionist and Rawdon team.
Visited May 2025
Aire Valley Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Julie - Posted on 19 May 2025
Receptionist dealt with my call with professionalism and empathy. Got to see a doctor on the same day with medication and reassurance. Thank you !
Visited May 2025
Review titled Aire Valley Surgery
Replied on 19 May 2025
How lovely to receive such positive feedback. This will be passed onto the team who will really appreciate seeing this. Thank for taking the time to feedback.
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Review titled Great online reception desk
Rated 5 stars out of 5
by peter wootton - Posted on 19 May 2025
Today at 08-10 I used the online reception desk requesting a change in my wife's medication , received a text at 09 20 informing me I had a phone consultation booked for 09-40 or if I wished this could be changed for a face to face appointment, Dr rang me at appointed time we discussed my wife's need of a better pain relief med, the prescription was sent to our chemist at airevalley surgery, I collected this at lunchtime. Now this is what I call excellent service. Thank you all involved Peter
Visited May 2025
Aire Valley Surgery has not yet replied.
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Review titled Phenomenal practice
Rated 5 stars out of 5
by Chloe Vites - Posted on 19 May 2025
I just wanted to take some time out to really commend the practice. I am consistently impressed with how quickly I get an appointment or get a reply from an e-consult, how nice everyone is and overall how happy I am with the practice. It's truly a testament to the staff and how well run it is.
Visited May 2025
Review titled Aire Valley Surgery
Replied on 19 May 2025
Thank you for taking the time to feedback this lovely experience, this is very much appreciated. I am glad to hear that you had such a positive experience.
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Review titled Very efficient service
Rated 5 stars out of 5
by peter wootton - Posted on 16 May 2025
I had reason to get an appointment for my wife, was given one for two days time. I needed her to be seen sooner and was given appointment for next morning. Highly satisfied with the brilliant services at all times by our surgery Thank you Peter
Visited May 2025
Review titled Aire Valley Surgery
Replied on 19 May 2025
Thank you for taking the time to give this lovely feedback, this is very much appreciated. I am glad to hear that you had such a positive experience.
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Review titled System Online
Rated 5 stars out of 5
by Russell Turner - Posted on 05 March 2025
Good Morning, I used System online this morning and firstly looked at the boxes for booking an apointment. I selected a range of dates but none were available. Eventually I realised that these boxes do not function and the online triage form must be completed. May I suggest that this box be removed as clearly it does not function and wastes patients time and the receptionist when a patient then make a phone call instead. I did point this out to the receptionist this morning and she advised me to make a complaint. I chose not to make a complaint because this can be resolved using common sense and basic logic. Many thanks, Russell.
Visited March 2025
Review titled Aire Valley Surgery
Replied on 24 March 2025
Dear Russell Thank you for your feedback. I know the section that you are referring to which is on systemone online and unfortunately we can't remove it as it's a national computer set up. We appreciate your frustration that it is not made clear that we can't offer appointments that way. System one online is the place where patients can securely order prescriptions, and have to log into with passwords. The reason that we have no appointments showing is that we operate a total triage system here. This means that 100% of appointment requests are filtered through by one of the Doctors, and they will advise who the best person is to manage the symptoms, and in what timescale. They may for example offer a physio, mental health professional or specialise Nurse. They may also direct someone to a Pharmacy (as they do offer antibiotics now) or to the walk in centre for things that need an x-ray. If patients were to book online without being triaged, there is a risk that they may be waiting longer than needed, and then end up with the wrong professional for example waiting weeks for something that sounds like an emergency to the GP or for something that could have been dealt with sooner by a different professional. Thank for the feedback however, we shall continue to raise this with the software provider and we do appreciate it is not ideal for this to be visible when you log on. Best Wishes Victoria Johnson Practice Manager
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Review titled Fantastic GP Practice
Rated 5 stars out of 5
by Susan Ellen Hedley - Posted on 22 March 2025
Filled in online form for my elderly father. Telephone call very quickly and all in from submitting the form he had been seen by a GP Registrar within an hour. Not many surgeries provide such a service. This is not an isolated incident. The service is always timely and excellent - I'm just not as efficient in leaving reviews every time! When Dad was seen the Dr was, as always, excellent and very thorough. Thank you to all at Aire Valley Surgery. I did try to specifically name the GP but the review system wouldn't allow it!!
Visited March 2025
Review titled Aire Valley Surgery
Replied on 24 March 2025
Dear patient Thank you for taking the time to share this lovely feedback. We really appreciate hearing when things are going well and we share this with the staff who really appreciate it too. Thank you for sharing this review. Victoria Johnson Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by peter wootton - Posted on 03 January 2025
I had cause for a medical concern so I completed the online reception desk questionnaire, so simple to do this. I submitted it at 08-10 on the 3 Jan 2025 and had a call back by 08-20 inviting me for an appointment at -09-50 which I gladly accepted. I was met with the usual cheery welcome we always receive from all the staff at our practice. I had a long chat with Dr and further investigations are now organised. Thank you so much for your very prompt response
Visited January 2025
Review titled Aire Valley Surgery
Replied on 24 March 2025
Dear patient What a lovely message to read, thank you for taking the time to share this lovely feedback. We really appreciate hearing when things are going well for patients and knowing that our systems are working as we hope and we like to share this with the staff as they like to hear it too. Thank you for sharing this review. Victoria Johnson Practice Manager