Acorn Surgery - Ratings and reviews
Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Great service, listened to me waited for me to finish speaking before they spoke. Understanding empathetic to me and my needs
Visited April 2024
Review titled Acorn Surgery
Replied on 19 April 2024
Dear Patient Thank you for your feedback. I am so pleased to hear that you rate Acorn Surgery as a Great Service. The team really care about all our patients and it is a big boost to morale to hear they are appreciated. With very best wishes Victoria Pilkington Practice Manger
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2024
Recently had worries and anxiety attacks since being diagnosed with cancer, messaged through the app and received a call with 24hrs and an appointment. We are extremely lucky to have such a wonderful and caring surgery, you have some amazing doctor who deserve recognition for all their hard work.
Visited March 2024
Review titled Acorn Surgery
Replied on 18 March 2024
Dear Patient Thank you so much for taking the time to leave us feedback. I must agree with you, we are extremely lucky to have such an amazing caring team at the Acorn surgery. I am so very pleased we were able to support you at this very difficult time. I have passed your comments on to our Team, I know they will appreciate them. All the very best Victoria Pilkington Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
It was on time,and the results came in just as expected.I had a wonderful experience with the nurse as well I would recommend someone to join Acorn surgery
Visited March 2024
Review titled Acorn Surgery
Replied on 18 April 2024
Dear Patient Thank you for taking the time to leave a review for us. It is our mission to treat our patients as we would want our own friends and families to be treated and it is heartening to hear you had a wonderful experience with us and would recommend others register at our practice. With very best wishes Victoria Pilkington Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
Very helpful and thorough. Amazingly quick response by friendly reception and nursing staff. Thankyou
Visited January 2024
Review titled Acorn Surgery
Replied on 31 January 2024
Dear Patient Thank you so much for taking the time to leave us feedback. It is heart warming to know you think Acorn Surgery is a great practice, we all work very hard to provide the best care we can and its such a lovely boost to all our moral to read your comments.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Really like it ok they make it very nice and peopel and nice staff good easy talk very help to and really like the staff good nice
Visited January 2024
Review titled Acorn Surgery
Replied on 05 January 2024
Dear Patient Thank you for you feedback, I am so pleased to hear that you feel the staff are helpful and approachable. We work hard to provide are caring service and it is reassuring to know we are valued by our patients. Thank you again With best wishes Victoria Pilkington, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gina Magee - Posted on 17 April 2024
Very good, caring and understanding Dr - feel very confident in my GP surgery. I feel the GP helped me and mad me feel safe and important- I'm still getting there but on the mend.
Visited November 2023
Review titled Acorn Surgery
Replied on 17 April 2024
Dear Gina Thank you for your feedback, it really is very appreciated. All the team here at Acorn surgery work extremely hard to give the best to our patients and I am so pleased you feel confident and cared for. With very best wishes Victoria Pilkington Practice Manager
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Review titled The Best Drs
Rated 5 stars out of 5
by Girish patel - Posted on 16 December 2022
The care and compassion shown by this surgery and its staff is second to none. I have long term health problems and I have been listened too, and afforded care and compassion by the principle GP and her partners. The care and empathy shown towards me has been superb, and whilst I understand there is a shortage of GPs and staff, I have only every been treated like a human being and not a number. I can only thank you and praise the work you all do. You are appreciated and in difficult circumstances always deliver the best care to me. Thank you and Merry Christmas.
Visited December 2022
Review titled Acorn Surgery
Replied on 28 December 2022
Dear Mr Patel Thank you so very much for taking the time to leave feedback for our Team. It is a great boost to morale when we are made aware that patients are happy with the service we strive so hard to deliver. Thank you for your understanding about the difficult circumstances we work under as we always try to deliver a service that we would be happy for our friends and family members to receive. Very many thanks again and Season's Greeting to you too. Best wishes Trish Hawitt Palmer Practice Manager
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Review titled Disgusting practice
Rated 1 star out of 5
by Angie Jeffries - Posted on 11 November 2022
Unable to speak to anyone it’s Friday and recorded message after being open for 10 minutes saying no appointments left and to call back Monday I’m in pain and this doctors surgery doesn’t care How can all appointments be gone in ten minutes seeing as no one answers the phone !
Visited November 2022
Review titled Acorn Surgery
Replied on 16 November 2022
Dear Miss Jeffries I am disappointed that you have felt the need to label our Practice in this way and I am sorry that you were unable to get an appointment last Friday. I can confirm that we found ourselves in exceptional circumstances on that particular day with 3 GPs having to be absent as they were ill, along with other staff who were on sick leave. You'll appreciate that we cannot plan ahead for staff who become ill and therefore cannot report for work and we therefore had a very limited number of free appointments available on the day, with only scope for emergencies. I am sure that our recorded message will have signposted you to alternative options. In all of the years I have been Practice Manager, I have never known such unprecedented circumstances of us being so very short staffed with GPs becoming ill at short notice, a situation that I cannot plan for and have no opportunity to put cover in place. As soon as we became aware of the issue, we posted a notification on our website, put a message on our phone lines regarding emergency appointments and posted on our Social Media pages in order to communicate the situation to patients. I appreciate it wasn't ideal on that day but we do have a GP out-of-hours service which can support our patients where this is necessary. I hope this helps to explain the cause of your experience last week. With best wishes Trish Hawitt Palmer, Practice Manager
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Review titled First class GP practice
Rated 5 stars out of 5
by Genene Triggs - Posted on 08 September 2022
I’ve recently had reason to have communication with my GP practice. I would like to say how wonderful my GP practice at the Acorn surgery, Huntingdon is. I had a telephone consultation with a GP within 3 hours of me initially contacting the surgery. The doctor acted promptly and initiated investigative tests and from that first telephone consultation I had a face to face appointment within 3 days. The medical secretary has also been exemplary. The NHS and particularly GP practices are getting so many negative responses from the general public at the moment and I felt that I wanted to stand up and be counted and express my very positive views of my GP practice and indeed the whole of the NHS. Thank you to you all, you’re doing a great job in very difficult circumstances that we find ourselves in at the moment .
Visited August 2022
Review titled Acorn Surgery
Replied on 16 November 2022
Dear Mrs Triggs Very many thanks for taking the time to leave feedback for our Practice, and please accept my apologies for not responding sooner. I am delighted that you are happy with the service we provide; we do pride ourselves on working hard to give the best to our patients and our mission is to treat patients the way we would wish our own friends and families to be treated. I do hope we have achieved that in your case. It is such a morale boost to the whole team when a patient offers us such positive feedback and I will make sure all of my colleagues are made aware of your review. Very many thanks again Best wishes Trish Hawitt Palmer, Practice Manager
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Review titled Beyond the Call of Duty - Working Together
Rated 5 stars out of 5
by Richard Lewis - Posted on 22 July 2022
Your Review: Over the past 20 years or so, your Surgery has provided my wife and I with great care, for which we thank you. Perhaps lesser acknowledged is the outstanding work that the Acorn Pharmacy undertake. Whilst their primary work of delivering prescriptions has always been exceptional, their friendly demeanour and support given by all their staff is a particular attribute. Most recently, your Surgery referred my wife and I to the Acorn Pharmacy for two appointments, and the treatment and care extended was way beyond the normal “call of duty”. From our examination to the telephone follow-up Pharmacy conducted the consultations totally committed to our on-going welfare. Importantly, the Pharmacy was fully aware of the appropriate medical background and situation ensuring that our wellbeing was their priority. May I ask you to convey to both your Surgery Staff and the Acorn Pharmacy our appreciation for the care and service extended to us over the years, but particularly for the recent appointments with the Pharmacy that were so expertly conducted. Our gratitude and thanks to all your Staff for meeting ever increasing demands. Stalwarts, all of you!
Visited July 2022
Review titled Acorn Surgery
Replied on 22 July 2022
Dear Mr Lewis Thank you so very much for taking the time to leave feedback for our Team, and specifically for the close work we undertake with the Acorn Pharmacy. They are a great asset for sure! I am delighted that you and your wife receive care and attention at the highest level. It is our aim to treat patients in a way we would wish our own families to be treated and delivering the best care we can, often in challenging circumstances, is very important to our whole Team. With thanks once again for your time in leaving a review. With best wishes Trish Hawitt Palmer, Practice Manager.