Acorn Surgery - Ratings and reviews
Reviews
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Review titled A truly excellent practice.
Rated 5 stars out of 5
by Florence Burns - Posted on 25 August 2022
We joined the Acorn GP Practice after moving into Hartford in Feb this year. After being with our previous practice for over 40 years, I was very nervous of the unknown especially at a time when the NHS is under such presure. However, The Acorn Practice, Hartford, handled our transfer to their practice in a impressively efficient and professional manner. They have been considerate and helpful in all person to person contact and have dealt with my concerns / medical needs, in a kindly and responsive manner. Please accept this well deserved feedback as a big thums up and thank you.
Visited July 2022
Review titled Acorn Surgery
Replied on 16 November 2022
Dear Mrs Burns Thank you so very much for taking the time to leave feedback for our Practice. I am delighted that you continue to have a positive experience of our service and our Team. We work hard to provide the best possible service to our patients, despite sometimes in challenging circumstances. It is our mission to treat our patients as we would want our own friends and families to be treated, so it is reassuring that you not only feel welcomed as a patient but that the service you receive from us is excellent. With best wishes Trish Hawitt Palmer, Practice Manager
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Review titled Perfect practice
Rated 5 stars out of 5
by Jan butcher - Posted on 11 July 2022
My husband and I have been with the Acorn 18 months .As we are elderly we need to know that the help we need is available. And it is. The sevice is second to none.From everyone we have had contact with.
Visited June 2022
Review titled Acorn Surgery
Replied on 12 July 2022
Dear Mrs Butcher Thank you so very much for your feedback which I have shared with the Team. It is very motivating when patients take the time to feedback to us that we are providing the high quality service we continually strive for. Our aim is to "provide the type of care we would want our families and friends to receive" and I sincerely hope that, for the majority of time - even throughout difficult circumstances - this is being achieved. Thank you once again for your feedback, it really matters to us. With best wishes Trish Trish Hawitt Palmer, Practice Manager
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Review titled Amazing practice
Rated 5 stars out of 5
by Melanie - Posted on 29 June 2022
I wouldn't know where to begin.... The surgery has been fantastic, I have had multiple health issues which the surgery have dealt with fantastically. My daughter suffers from asthma and have always been great but my 2 year old son has bad breathing difficulties, within the time of an hour his breathing can deteriorate so much its very scary! The surgery have been such a help and done they're upmost to help and get a diagnosis or pathway forward. My main praise would go to the pharmacy and they're incredible staff! The pharmacy and they're walk in help has been outstanding, with helping me with my son i have been able to arrive and have him seen even if its just for peace of mind but most of the times I've been he has helped my son to a road of recovery rather than more upsetting hospital visits which saves my son going through more. I simply cannot fault this surgery or pharmacy and the services they offer. This has to be the only surgery I have found confidence in and managed to get a proper diagnosis and to be seen efficiently. This in my view saves so much time for hospitals and is a huge asset to huntingdon! Thank you to you all staff and pharmacy for your dedication and help
Visited June 2022
Review titled Acorn Surgery
Replied on 29 June 2022
Dear Melanie Thank you so very much for taking the time to leave feedback for us. It is very motivating to the Team to hear that the service we provide meets our patients' expectations and that our hard work is appreciated. I am glad to hear too that the Pharmacy team provide an excellent service and we continue to work very closely with our colleagues at the Acorn Pharmacy in supporting the care of our patients. Many thanks again for your feedback! With very best wishes Trish Trish Hawitt Palmer, Practice Manager
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Review titled Thank You
Rated 5 stars out of 5
by Mr L Gregory - Posted on 17 May 2022
We have 5 kids, all registered with Acorn Surgery. One with a complex heart condition. We have always found the surgery bends over backwards to get the kids seen. There have at times been long waits on the phone etc but understandable given the situation globally and locally (high cases of COVID - at times the highest in the UK). Given how vulnerable our son is to illness and then complications we need and expect the best care for him. The Acorn Surgery team deliver that and for us, we would recommend the surgery very highly. Thank to all that work at The Acorn Surgery for the help and support you provide our children, we really appreciate it.
Visited May 2022
Review titled Acorn Surgery
Replied on 26 May 2022
Dear Mr Gregory Thank you so very much for your feedback. It is heart-warming for the whole Team to read such a positive review and to know that we are appreciated for the efforts we make in providing an excellent service to our patients. I am delighted to hear too that you would recommend our surgery to others. With best wishes to you and your family. Trish Hawitt Palmer, Practice Manager