Abbeywell Surgery
The Abbey, Romsey, Hampshire, SO51 8ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone system appalling
Rated 1 star out of 5
by Peter - Posted on 31 May 2023
Appalling phone system as unable to even join a phone queue to book a more urgent appointment from 8:30am....and now the same is true for routine nurse appointments from 2pm. Only option is to go to the practice in person, which is highly inconvenient, or impossible for those at work all day or for some of those more vulnerable in our community. This also increases spread of illness, which in turn will increase the demand placed on the practice further. I understand where they don't have the capacity to deal with inbound calls which results in long queues, as they don't have an unlimited budget....but someone has made the decision to run the phone system this way, resulting in a phone lottery, and the prospect of not being able to get through at all...which makes it preventable, and therefore unforgivable, given it's health and in some instances life or death. Please rectify this, or employ someone that can....thank you.
Visited May 2023
Review titled Abbeywell Surgery
Replied on 14 August 2023
Dear Patient, Thank you for your comments. We are sorry you have found it difficult to get through to the surgery. We cannot control the number of patients calling in to the surgery at a given time however we appreciate we must take actions to ensure all our patients can get through to us when the need arises. We are in the process of reviewing our telephone service and we hope to bring in a much more user friendly service very soon. Kind regards Abbeywell surgery
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Review titled Fantastic service
Rated 5 stars out of 5
by P Bullen - Posted on 10 May 2023
I wanted to say what a fabulous service I have received from the Nightingale surgery. I phoned last week, had an appointment yesterday with one of your doctors who was very efficient. Today I had my bloods taken so well by one of your nurses, they were so professional and they were also lovely with my daughter who came along with me. Thank you very much. Kind regards, Mr Bullen
Visited May 2023
Review titled Abbeywell Surgery
Replied on 14 August 2023
Dear Patient, Thank you for your kind words. Your review has been shared with the wider team who were thrilled to read this. Kind regards Abbeywell surgery