Abbeywell Surgery - Ratings and reviews
Reviews
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
Efficient service with Ally. Nothing good communication. Found the overall experience to be very good.
Visited August 2023
Abbeywell Surgery has not yet replied.
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Review titled No issues
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2023
Appointment was easy to arrange (in person at reception rather than phone). When I visited for my appointment service was a bit delayed but the practitioner apologised and was very lovely, no issues.
Visited August 2023
Abbeywell Surgery has not yet replied.
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Review titled Great specialist nursing
Rated 5 stars out of 5
by Brenh - Posted on 10 August 2023
I have received personal and sensitive support during difficulties with diabetes type 2. This has included shared decisions and advice but importantly I was listened to in regards to previous experiences and difficulties. This has built confidence in myself as well as in the service provided. I did not feel like ‘just a number’ but felt a true regard for my wellbeing. I highly recommend this surgery.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Brenh Thank you for your feedback, I will pass this on to the relevant team members, apologies for the delay in replying to you Kind regards Leanne Barter Practice Manager
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Review titled Kind, Friendly and Compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
The receptionist was so kind and friendly The Dr I saw was so kind and compassionate He didn’t rush and I didn’t feel I was taking up too much of his time He listened and explained things very clearly It was so reassuring when he said if my condition hasn’t resolved within a certain period I can see him again
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Patient Thank you for your feedback I will pass on your comments to the relevant team members and I hope you are feeling better Kind regards Leanne Barter Practice Manager
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Review titled Abysmal
Rated 1 star out of 5
by Nick - Posted on 08 August 2023
Impossible to make an appointment. No appointments available yesterday so I tried to be the first call when they opened this morning and already all routine appointments had been taken. Then tried to book an urgent appointment and the message says the phone queue is full and I should call back later.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Nick Thank you for your feedback Apologises for the delay in replying to your review I am sorry to hear of your difficulties in getting an appointment. We are continually looking at how we can improve patient access, Thank you for your patience whilst we do this If you require any further assistance please do not hesitate to contact me at either sites. Kind regards Leanne Barter Practice Manager
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I attended for my asthma review with the nurse. She was knowledgeable, kind and efficient. We discussed my asthma. She said she would discuss my condition with a GP. I have already received a text from the nurse to tell me GP has changed my preventive inhaler & asked that I return for a review in 4 weeks.
Visited August 2023
Abbeywell Surgery has not yet replied.
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Review titled Inefficient recepitionist
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
Abbeywell Surgery. After attending in person to book an appointment for a blood test ( advised in writing by an optician) and a Shingles jab I was given two appointments at different times, and different surgeries. (Surely both procedures could have been done in one visit surely) On traveling from outside of Romsey, attending Nightingale, I was told no appointment had been made , and there was no record of the second appointment on the system even though I had all details written on an appointment note given to me by the receptionist (i must point out this was not the person in training at the time) Wasted journey! Unbelievable!! Thankfully the person on duty at Nightingale has booked for me to have both procedures done together in a weeks time. Training and a review of more efficient procedures comes to mind!
Visited July 2023
Review titled Abbeywell Surgery
Replied on 06 July 2023
Dear Patient, I am sorry to hear of your recent experience with the surgery. As you have not provided your details, I am unable to look in to this further. We would like to review what happened here and we request that you contact the surgery directly with your details to allow us to do so. Kind regards Abbeywell Surgery
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
The only method of contacting this surgery is by phone. No email or econsult option - econsult shown on website and referred to in answerphone but does not work. Telephone wait is endless and that's if you can even get on the queue. Sometimes the line goes dead because the queue is full. 21 minutes ago I was caller number 9, now I am caller number 6. So 3 calls answered in 20 minutes I expect I will be on hold for another 40 minutes at this rate.
Visited July 2023
Review titled Abbeywell Surgery
Replied on 01 March 2024
Dear Patient Thank you for your feedback I am so sorry you are having difficulties getting through to the surgery, we have employed more staff to answer calls coming in throughout the day. Econsult is available for admin queries via our website. Unfortunately I do not have your details to be able to contact you to discuss this matter further, please be reassured we are continually looking at many different avenues for safe patient contact Leanne Barter Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Ivo Simon Tennant - Posted on 13 July 2023
I rang my surgery next to the Abbey in Romsey at 8.45 a.m. yesterday, received a prompt response; then sent through a photo of my afflicted area and a doctor texted me within minutes, advocating a remedy. This was most quick and efficient.
Visited July 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Mr Tennant Thank you for your feedback, I will pass your comments on to the relevant team members Kind regards Leanne Barter Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
I have a very serious and worsening mobility and pain problem and had a consultation with a doctor at the surgery regarding this on 1 June. I was told an urgent referral would be made to the hospital. 12 days later the particular hospital department said they have no record of the referral. On checking with the surgery, I am told the letter of referral is still with the secretaries. This was supposed to have been an urgent referral, not something that should be pending for 12 days! I am off to the emergency department right now as there is no help or care at this surgery!!
Visited June 2023
Review titled Abbeywell Surgery
Replied on 01 March 2024
Dear Patient Thank you for your feedback I am so sorry for your recent experience with the surgery Unfortunately as I do not have your details I am unable to contact you to discuss this matter further, If you wish to discuss this matter please do not hesitate to contact the surgery Thank you Leanne Barter Practice Manager