Genix Healthcare Gloucester - Ratings and reviews
Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
I moved into the Area and have not been able to find a NHS dentist . So I’m now a private patient at Genix , I required a new top denture . I’m very disappointed, I had to go back 3 times to have it trimmed as it was cutting into my cheek , it drops down so I need to use a fixative to keep it in place , never needed to do that before . I have had a 4 top plates over the years , all NHS made and I’ve paid a lot of money for this one and it’s no where near as good as the ones I’ve had before . I can’t afford to go to another dentist and have another one made so I’ll just have to put up with it but as I’m now classed as a private patient I expected a better service and a 5* service and it’s not .
Visited December 2023
Review titled Genix Healthcare Gloucester
Replied on 16 February 2024
Hello, I am sorry that you are not happy with the service provided, I really would like to get this sorted for you. You should be able to wear the denture we have made you and not struggle. Please get in contact with me as soon as possible using 01452 303 983. Kind regards Kristie Noble Practice Manager
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Review titled Rude and patronising dentist
Rated 1 star out of 5
by Nicholas Davis - Posted on 12 February 2024
I was looking to have implants in my top jaw. After a 2 minute examination the dentist began asking about my financial situation. "Could I pay up to £9,000 for the work ?" How much do you have in savings? It could cost more if bone grafts are needed. All this was done in front of trainees. No alternative treatment was discussed. I found the whole experience very insulting....and belittling.
Visited November 2023
Review titled Genix Healthcare Gloucester
Replied on 16 February 2024
Wow Nicholas, this is not usual practice for us here. I am shocked to read your review. Please do not hesitate to get in touch with me using 01452 303 983 so I can discuss this with you. Kind regards Kristie Noble Practice Manager
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Review titled Really Poor
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2023
Tried to phone yesterday to arrange an emergency appointment (I am a registered patient with them). 50 mins before an answer then told to ring the following morning for an emergency. Following morning, 1hr20 before answering and then told only one dentist in and no appointments available !!! Offered an appointment sometime in September - it’s quite clear that this practice is not fit for purpose and does not have the required staff to run it in a proper manner.
Visited August 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Receptionists were efficient and very friendly. Dentist was very good. Made sure I felt comfortable with the procedures and also checked I was ok after my check up.
Visited July 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Don’t take on adults only kids etc
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
Went here for private cleaning this year which the hygienist was great and friendly. However, the reception aren’t so polite when saying hello or bye. They claim to take adults on but many emailed/called and was not replied to or not got place then only seems to be children they take on. Luckily I managed to get in with a nearby NHS dentist when they was taking on people. Would say it’s a total difference experience.
Visited July 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Great practice and experienced doctor
Rated 5 stars out of 5
by Lola - Posted on 28 July 2023
The staff from the receptionist to the doctor are working effectively, with good communication and good practice.
Visited July 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Staff are Rude Service Poor
Rated 1 star out of 5
by Steve Doyle - Posted on 25 June 2023
14th June arrived at circa 11.55 for my 12pm appointment. Advised there is a delay as dentist is running behind and I'm fine with that. At 1.15pm I still had not been seen. So I checked with reception who advised me that the receptionist on duty when I arrived had not checked me in. This practice are a joke when it comes to being polite and professional and even proactive when you have a problem. I wouldn't recommend this practice. Time to start looking for another practice and recommend you avoid the practice. Now I have a booking for 13.45!!
Visited June 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Theresa Maria Bates - Posted on 05 July 2023
I had a check up and my dentist is absolutely brilliant, Ive been to this practice for a number of years and have no complaints. I also made a further appointment to see the hygenist who did a great job and my teeth looked so much whiter when the treatment was finished. The team here are really helpful and friendly, you are made to feel welcome. I used to have a bit of a dentist phobia but I dont worry any more which is great.
Visited June 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Friendly Staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
We recently visited Genix Gloucester and found the receptionist and the dentist professional and helpful. We did not have a long wait and every care was taken.
Visited June 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Tooth Extraction
Rated 4 stars out of 5
by Christopher Wykes - Posted on 11 June 2023
On this occasion I contacted the dentist because I had toothache. I was seen promptly, and was told that I had a badly decayed tooth which would have to be extracted, and I had this done. My only criticism is that it was a very painful procedure, and although I was given local anaesthetic, I am wondering if I could have been given more?
Visited June 2023
Genix Healthcare Gloucester has not yet replied.