Genix Healthcare Gloucester - Ratings and reviews
Reviews
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Review titled Botched work
Rated 1 star out of 5
by Michaela - Posted on 26 June 2023
Paid over £80 for 10minute emergency appointment (lost filling from 1 of the front teeth). Booked month later for permanent filling. Already mentioned that the temporary filling must have spilled over the other tooth as there was no gap left between the teeth. When the permanent filling was done, the filling was covering three (3) teeth (from the inner/back side). It wasn't mentioned why or what exactly was done and why I now don't have 2 gaps between my teeth. Also I realized, just when I left the Office, that the filling is too thick and in a way a bit, which I didn't notice while in the chair due to numbing. I came out of the toilet and told the receptionist who messaged it to the dentist, but dentist said I didn't tell her (because I wasn't sure after 40minutes with open mouth) and now she's on the meeting (aka lunch) and to book 10min appointment other day for polishing down! I took a whole day off work as my apt was at 12 and no other available then. I can't afford to miss work because of 10mins and my teeth would still be botched with no natural gaps. Very dissapointed.
Visited June 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled Present Dentist is an improvement
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
A more experienced Dentist and showed in the treatment and completion of work. Hope I remain with this Dentist and she stays. Have had numerous Dentists over the years. The other problem is the booked time slots are too tight for the Dentists. Unfair on Dentists as impossible to complete some work within the slots. NHS payment must force Genix to create more slots for more payments?
Visited April 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to leave us with such valuable feedback. I understand you have seen numerous dentists over the years and I am sorry that this has affected you in any way. If you do prefer to see a certain dentist or the same dentist we are always happy for patients to request this at reception. If you would like to we can have a phone call to discuss your comments and if there is any way we can improve your experiences with us I would love the opportunity to do this. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Present Dentist is an improvement
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
A more experienced Dentist and showed in the treatment and completion of work. Hope I remain with this Dentist and she stays. Have had numerous Dentists over the years. The other problem is the booked time slots are too tight for the Dentists. Unfair on Dentists as impossible to complete some work within the slots. NHS payment must force Genix to create more slots for more payments?
Visited April 2023
Genix Healthcare Gloucester has not yet replied.
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Review titled very good
Rated 5 stars out of 5
by james zimbalatti - Posted on 17 March 2023
always very careful done what had to be done with no problems they alway give good advice and are gentle if you are a nervouse person
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear James Zimbalatti, I appreciate the time you have taken to write us some positive feedback. I am glad your experience with us here at Genix Healthcare Gloucester was a good one and I am really excited to share this with my team here. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
Staff are excellent, dentist excellent as was her assistant. No waiting for long, appointments are dealt with quickly and efficiently. Would definitely recommend Genix
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, I am super pleased that you had a good experience with us here at Genix Healthcare Gloucester. We really value the feedback that people take the time to leave us. I am glad that you were able to be seen quickly and efficiently. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I hade great experience at the practice, my dentist very professional and friendly. the staff are great and very helpful.
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, Thank you for your lovely feedback. These positive comments always uplift the team here at Genix Healthcare Gloucester. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled very friendly staff, fantastic practice.
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
visited the practice recently, and I had great experience, and the staff very nice and friendly. my dentist was great.
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, I am so happy today that I have seen your positive comments about your experience at our dental practice. I appreciate your comments about our team here being nice and friendly that is always our aim to make patients feel as comfortable as possible. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Fantastic Practise Exceptional Care
Rated 5 stars out of 5
by CharlotteB - Posted on 16 January 2023
I have been a patient at this practice for several years. Without fail every time I have visited I have received I have received such exceptional care. Staff are so genuinely warm and friendly.
Visited January 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear CharlotteB, We really value your feedback, I am so happy you have been coming to us for years and have always received exceptional care. This is our main goal for our patients. I will pass your comments onto my team who will also be so happy to hear that your experience with us continues to be a good one. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Urgent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2023
Suffered abcess over xmas. Phoned the practice as soon as they reopened and was given appointment next day. Antibiotics prescribed and problem solved. Excellent service.
Visited January 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to leave us with such positive feedback. I am so happy that you were able to enjoy your christmas in the end because of help from our dental practice. I will certainly pass your comments onto my team who will also be so happy to hear they helped someone in such a positive way. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Very good dentist
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
Been going with my family for years, really good service and dentistry. Always helpful staff and very friendly and knowledgeable dentists.
Visited November 2022
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, I want to thank you for writing such a positive review of our dental practice. I really appreciate that you took this time to write your positive comments. I am glad that you enjoy coming to our practice and have been coming for years! That really is amazing, I will certainly pass this onto my team. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester