Loughborough Urgent Care Centre - Ratings and reviews
Reviews
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Review titled Great practice and caring staff.
Rated 5 stars out of 5
by Holly - Posted on 09 September 2023
I attended the practice this morning at 8 with dehydration from severe morning sickness, leaving at 12. From the moment I entered triage up until I left with treatment I felt looked after and listened to. This is one of the best experiences I have had at a NHS facility, Thank you for an excellent service, you're all doing a great job.
Visited September 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Simon - Posted on 15 July 2023
I arrived at 07:50, was assessed by 08:30, had an X-ray at 09:10 and left with a prescription for painkillers by 10:15. This unit, and its staff, are a credit or the NHS
Visited July 2023
Review titled Loughborough Urgent Care Centre
Replied on 21 July 2023
Dear Simon, Thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre service. I am pleased to hear that your experience was a good one particularly in relation to waiting time and treatment provided. We always endeavor to provide a high level of quality, safe, professional, timely and compassionate care and are always encouraged when patients and their families take the time to let us know how we did. I will share your comments with the Team. I trust you are now on the road to recovery, and I wish you all the best for the future. Best wishes, Judith Brown Patient Experience and Engagement Lead (DHU Health Care CIC)
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
I had to visit the Urgeny Care Centre at Loughborough with a laceration to my leg. I was seen by a nurse very quickly and given a time to return for treatment. The whole treatment was completed in about 2.5 hours. The people who cared for me were all very professional, kind and caring and they couldn't have treated me any better. Thank you for an excellent service, you're doing a great job.
Visited June 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Awesome centre - thank you
Rated 5 stars out of 5
by Paul Barron - Posted on 02 June 2023
I took my teenage son in after a mountain bike accident. He was seen within 30 minutes, X rayed, broken arm in 2 places diagnosed, arm reset, plaster cast fitted, X rayed again and then full care details given. Polite, friendly and helpful staff. In and out in 2.5 hours. Highly recommended this Urgent treatment centre. Thank you to all of the staff who looked after my son so well.
Visited June 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Signing in
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
Although I am an ex Banker and now insurance broker I witnessed the signing process computer with no assistance I had to question if I had completed correctly I witnessed an elderly couple attempting to sign in front of me who talk a lot longer and it was visually noticeable the frustration that couldn't of been helping there illness for attending I am a carer for a personal friend who lost his wife after 63 years on Boxing Day his wife assisted him with every thing he as no computer no mobile phone as he does not understand I'm just concerned that the elderly who need help will be neglected and left behind also I had to attend the centre referred fro 111 with no compassion who looked after me wanted me to go hospital which after a day of getting worst with my illness the process of an ambulance I was rudely told your not going to die in the next 20 minutes so can't get an ambulance the health process and 111 in my opinion only increased my feeling poorly due to attitudes and process if the process to help in illness increases the illness what a sorry sad state of affairs we have arrived at I can say once your illlness is diagnosed and the treatment received after coming out of hospital after a 3 weeks stay is excellent the issue I'm disturbed about is the procedure for getting treatment and the seemingly thrown on the scrap heap for elderly people unable to get to grips with technology Steven
Visited May 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great service and support
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
Due to sons accident attended site. Saw within 1hour by professional and helpful clinician Checked son over answered questions and was cheerful and helpful throughout Arranged appointment for following day
Visited May 2023
Review titled Loughborough Urgent Care Centre
Replied on 19 June 2023
Dear parent, Thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre service and the team. I am pleased to hear that both you and your son’s experience was a good one. We always try our best to provide a high level of quality, safe, professional, timely and compassionate care and are pleased when patients and their families take the time to let us know how we did. I will share your comments with the Team. I trust your son is now on the road to recovery and I wish you both well for the future. Best wishes, Judith Brown Patient and Public Engagement Lead (DHU Health Care CIC)
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Review titled Great service
Rated 5 stars out of 5
by Becky - Posted on 05 March 2023
My son fell of his motorbike during motocross and injured his leg. Which was later found out to be broke. Great service very quick from reception to streaming to xray to be being put in cast. All people where kind and helpful, Becky especially doing cast etc. Amazing service and we couldn't be happier.
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great Urgent Care Centre
Rated 5 stars out of 5
by Dr C G Nanda Kumar - Posted on 10 March 2023
The ear bud portion of my hearing aid got stuck in my ear and I only realised this after removing the hearing aid. I was quite worried since I knew it’s too far in and would need ENT expertise to remove it. I had heard good things about this centre from my family so drove from Anstey in heavy snow. Car parking was generous and free. The centre was not crowded and I was seen right away in the reception. Within 10 minutes, I was triaged and asked to wait. I expected a fairly long wait since I knew they would have to find an ENT specialist. I was called again after just over an hour and was seen by an ENT surgeon. Because it was difficult to grip the stuck earbud, another surgeon was called and to my great relief he extracted it in one piece. The great thing about this centre is that it’s attached to Loughborough hospital. A drive back in heavy snow, this time with immense relief and less than 3 hours of leaving home, I was back in it’s warmth. Right through I was treated politely and with respect. We don’t realise how lucky we are to have our NHS and that too without any charges. You’re the real heroes guys. Hats off to you.
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
31/3 2023 I fell at home, my husband drove me to Loughborough. I was at the UCC for 3.5 hours (from 1pm on a Friday) during which time I was triaged, X-rayed, had a full assessment, treatment explained, wrist and hand put in plaster and a boot supplied for a broken metatarsal in my foot. All involved treated me with empathy and professionalism. 5* all round.
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Thank you so much for your invaluable 24hrs quick service.
Rated 5 stars out of 5
by Nosey Parker - Posted on 06 March 2024
Over a few days last week, I was suffering an unknown pain in my thumb, which had become more and more extreme, even after a visit to my local GP practice. On Friday evening the pain became increasingly unbearable, I was unable to sleep and was pretty desperate to known what was causing the pain, and how it could be reduced. I was beside myself, knowing I needed professional help and advice, but the thought of attending the LRI A & E on a Friday evening filled me with dread. I checked and was relieved to see the Loughborough walk in centre was open 24hrs. I arrived about 1.30am and completed the initial computerised assessment input. Within an hour I was seen by a cheerful triage nurse, and soon after by a positive doctor. They provided invaluable advice and guidance, which later at home, enabled me to reduce my already short thumb nail, to expose a hidden septic splinter and completely remove it and the pocket of puss. The severe pain was much reduced, so I could finally get to sleep. And within the next few days the pain reduced even more whilst I taking antibiotics prescribed by the GP and protecting the exposed nail / splinter area. Thank you so much for the help I received in my time of need, you provide an invaluable quick service, which available 24hrs, without the massive waiting times at other venues. Please keep up the magical work.Thanks again.
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.