Loughborough Urgent Care Centre
Loughborough Urgent Treatment Centre, Loughborough Hospital, Hospital Way, Loughborough, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Loughborough Urgent Care Centre.
Reviews
-
Review titled Seamless
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Arrived on Saturday night and was triaged within 30 minutes. I was quickly given an appointment for 1 hour 30 minutes later - didn’t have to stay and wait as I was permitted to leave and return for the appointment time which I think works well. When I returned, my appointment was bang on time. The doctor/clinician I saw was extremely thorough - listened to me, investigated thoroughly and, when he realised all pharmacies would be shut, even provided me with the medication required. Thank you for your rapid help.
Visited June 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Worst practice
Rated 1 star out of 5
by Sabir - Posted on 21 May 2024
I reviews it online - I Would have given a zero to them if I had the option. First, I had to wait for 1 hour only to be seen by a nurse who could not even locate her tools to check the temperature and breathing of my newborn son. She was wondering room by room to find them. After failing to find her tools, she took a timer and looked at my baby’s chest to check his breathing for 1 minute. On top of that she looked so rude as if she was providing free services. At 11:10pm the guy at the reception told me that my son is next to be seen by doctor . Exactly after 1 hour at 12:10am I asked the guy at the reception again about my turn. This time he came up when different thing. All I experienced was their bad service and bad attitude, lies, and incompetency of nurses. Even though, there weren’t many patients yet I spent several hours there and ultimately came home with no doctor checking my son. I never had a good experience visiting Loughborough urgent care centre but this time it was the worst of all. I can’t even say to avoid them as it is hard particularly when you have children.
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 13 May 2024
Attended this practice after injuring myself playing football, was seen promptly by a triage nurse and given an appointment for later in the day. Then given an xray appointment for the next day and was dealt with promptly again
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
very friendly and helpful staff. Staff recognised that I was quite ill and made me a priority. They did all the appropriate tests and I was sent home within a couple of hours with correct medication. Very happy with the staff.
Visited April 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Fantastic service
Rated 5 stars out of 5
by Carole - Posted on 25 March 2024
Went in with a suspected broken ankle. I was seen, had an xray, was fitted with a boot. Finished within 2 hours. Excellent.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Rude receptionist
Rated 2 stars out of 5
by Adam - Posted on 24 March 2024
Upon arrival to the care center with my friend who was struggling to talk due to short breath and chest pains, we told the receptionist that my friend had been referred via 111. The receptionist showed no sign of care for my friend and simply shrugged off his pain and said "i cant do anything from here". So I asked on behalf of my friend what he is to do then. She simply pointed over to the machines and said under hear breath. "Information in over there and they will see you". This being a new place for me and my friend we wasnt sure on what the procedure was, as my friend was told via 111 to come into the centre and say he has been referred. I understand a receptionists job may get repetative but that is no excuse for rudeness and shrug it off behaviour. People are in pain and they need caring guidance not half bothered whimsical comments. I am appalled by her behaviour and hope action is taken on proper etiquette and respect for the people seeking health care.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Fantastic service
Rated 5 stars out of 5
by Diane Taylor - Posted on 22 February 2024
I went as a walk in. it was busy when I arrived and I settled in for a long wait. however I was seen and out in 40 minutes. Staff were brilliant and sorted out my issue with care.
Visited February 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Fantastic staff and service
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I attended on Thursday evening (25th Jan) and found the centre to be extremely busy with many emergencies. Despite this, the staff were incredibly informative, friendly, welcoming and treated me with care. I got the support I need and felt very well supported. It must be a hard job the staff do these, especially with emergencies coming in, so the fact they still were patient and kind to all patients was really good.
Visited January 2024
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Amazing service
Rated 5 stars out of 5
by Gina - Posted on 09 December 2023
I took my 5 year old daughter who was experiencing bad stomach pains. I called 111 and they couldn’t get me an appointment so went as a walk in. We were seen, treated and left within an hour even though it was a busy Saturday night. The staff were all kind and caring to my daughter and so grateful she wasn’t kept waiting for to long.
Visited December 2023
Loughborough Urgent Care Centre has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by John Moore - Posted on 12 November 2023
After 3 days of trying to get a GP appointment without success I attended Urgent Care after 3 weeks with cough and chest condition. Doctor I saw was excellent. Had chest X ray and blood test to check for infection in a matter of minutes. Doctor fully explained his prognosis of acute bronchitis explaining it was viral and that antibiotics would no be effective. I had already been prescribed a ventolin inhaler along with a course of antibiotics by GP 10 days ago. He said to continue with ventolin and the coughing and wheezing would eventually subside which it is now doing. The chest X Ray gave peace of mind that nothing more serious was lurking.
Visited November 2023
Loughborough Urgent Care Centre has not yet replied.
Information supplied by DHU Health Care CIC