Loughborough Urgent Care Centre
Loughborough Urgent Treatment Centre, Loughborough Hospital, Hospital Way, Loughborough, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
I came in with my child potentially having measles poster as you walk in states to go to reception desk if think may be this which I did and met very rude abrupt receptionist who had no interest in even talking to me was just straight go to tablet and book yourself in before could say anything further need to work on customer interaction
Visited November 2023
Review titled Loughborough Urgent Care Centre
Replied on 04 December 2023
Dear parent, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with us at the Loughborough Urgent Treatment Centre especially as your child was poorly with suspected measles. I am the Patient Engagement and Experience Lead for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to staff attitude. If you would like to contact us directly regarding your experience then we could investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent and Emergency Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. However, following receipt of your feedback I have already contacted our Lead for Infection, Prevention and Control (IPC) and shared your comments/feedback who will address the concerns raised and ensure that current processes are both fully understood and followed by all staff. I do hope that your child has now received the care and treatment they required and are feeling much better and I wish you both well for the future. Best wishes, Judith Brown Patient Engagement and Experience Lead (DHU Health Care CIC)
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Review titled Well run and friendly team
Rated 5 stars out of 5
by Helena - Posted on 24 October 2023
I attended with an infected burn. It was a particularly busy day at the clinic. I signed in using the machine which was simple. A nurse gave us updates on wait times. The triage nurse was friendly and offered me an appointment later on to see the doctor. It was nice that I could go home and come back to an arranged appointment with the doctor on the same day. The doctor was thorough, explained everything to me and was just really nice. Thank you Loughborough urgent care centre
Visited October 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great practice and caring staff.
Rated 5 stars out of 5
by Holly - Posted on 09 September 2023
I attended the practice this morning at 8 with dehydration from severe morning sickness, leaving at 12. From the moment I entered triage up until I left with treatment I felt looked after and listened to. This is one of the best experiences I have had at a NHS facility, Thank you for an excellent service, you're all doing a great job.
Visited September 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Simon - Posted on 15 July 2023
I arrived at 07:50, was assessed by 08:30, had an X-ray at 09:10 and left with a prescription for painkillers by 10:15. This unit, and its staff, are a credit or the NHS
Visited July 2023
Review titled Loughborough Urgent Care Centre
Replied on 21 July 2023
Dear Simon, Thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre service. I am pleased to hear that your experience was a good one particularly in relation to waiting time and treatment provided. We always endeavor to provide a high level of quality, safe, professional, timely and compassionate care and are always encouraged when patients and their families take the time to let us know how we did. I will share your comments with the Team. I trust you are now on the road to recovery, and I wish you all the best for the future. Best wishes, Judith Brown Patient Experience and Engagement Lead (DHU Health Care CIC)
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
I had to visit the Urgeny Care Centre at Loughborough with a laceration to my leg. I was seen by a nurse very quickly and given a time to return for treatment. The whole treatment was completed in about 2.5 hours. The people who cared for me were all very professional, kind and caring and they couldn't have treated me any better. Thank you for an excellent service, you're doing a great job.
Visited June 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Awesome centre - thank you
Rated 5 stars out of 5
by Paul Barron - Posted on 02 June 2023
I took my teenage son in after a mountain bike accident. He was seen within 30 minutes, X rayed, broken arm in 2 places diagnosed, arm reset, plaster cast fitted, X rayed again and then full care details given. Polite, friendly and helpful staff. In and out in 2.5 hours. Highly recommended this Urgent treatment centre. Thank you to all of the staff who looked after my son so well.
Visited June 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Signing in
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
Although I am an ex Banker and now insurance broker I witnessed the signing process computer with no assistance I had to question if I had completed correctly I witnessed an elderly couple attempting to sign in front of me who talk a lot longer and it was visually noticeable the frustration that couldn't of been helping there illness for attending I am a carer for a personal friend who lost his wife after 63 years on Boxing Day his wife assisted him with every thing he as no computer no mobile phone as he does not understand I'm just concerned that the elderly who need help will be neglected and left behind also I had to attend the centre referred fro 111 with no compassion who looked after me wanted me to go hospital which after a day of getting worst with my illness the process of an ambulance I was rudely told your not going to die in the next 20 minutes so can't get an ambulance the health process and 111 in my opinion only increased my feeling poorly due to attitudes and process if the process to help in illness increases the illness what a sorry sad state of affairs we have arrived at I can say once your illlness is diagnosed and the treatment received after coming out of hospital after a 3 weeks stay is excellent the issue I'm disturbed about is the procedure for getting treatment and the seemingly thrown on the scrap heap for elderly people unable to get to grips with technology Steven
Visited May 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great service and support
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2023
Due to sons accident attended site. Saw within 1hour by professional and helpful clinician Checked son over answered questions and was cheerful and helpful throughout Arranged appointment for following day
Visited May 2023
Review titled Loughborough Urgent Care Centre
Replied on 19 June 2023
Dear parent, Thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre service and the team. I am pleased to hear that both you and your son’s experience was a good one. We always try our best to provide a high level of quality, safe, professional, timely and compassionate care and are pleased when patients and their families take the time to let us know how we did. I will share your comments with the Team. I trust your son is now on the road to recovery and I wish you both well for the future. Best wishes, Judith Brown Patient and Public Engagement Lead (DHU Health Care CIC)
Information supplied by DHU Health Care CIC