Loughborough Urgent Care Centre
Loughborough Urgent Treatment Centre, Loughborough Hospital, Hospital Way, Loughborough, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
31/3 2023 I fell at home, my husband drove me to Loughborough. I was at the UCC for 3.5 hours (from 1pm on a Friday) during which time I was triaged, X-rayed, had a full assessment, treatment explained, wrist and hand put in plaster and a boot supplied for a broken metatarsal in my foot. All involved treated me with empathy and professionalism. 5* all round.
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Thank you so much for your invaluable 24hrs quick service.
Rated 5 stars out of 5
by Nosey Parker - Posted on 06 March 2024
Over a few days last week, I was suffering an unknown pain in my thumb, which had become more and more extreme, even after a visit to my local GP practice. On Friday evening the pain became increasingly unbearable, I was unable to sleep and was pretty desperate to known what was causing the pain, and how it could be reduced. I was beside myself, knowing I needed professional help and advice, but the thought of attending the LRI A & E on a Friday evening filled me with dread. I checked and was relieved to see the Loughborough walk in centre was open 24hrs. I arrived about 1.30am and completed the initial computerised assessment input. Within an hour I was seen by a cheerful triage nurse, and soon after by a positive doctor. They provided invaluable advice and guidance, which later at home, enabled me to reduce my already short thumb nail, to expose a hidden septic splinter and completely remove it and the pocket of puss. The severe pain was much reduced, so I could finally get to sleep. And within the next few days the pain reduced even more whilst I taking antibiotics prescribed by the GP and protecting the exposed nail / splinter area. Thank you so much for the help I received in my time of need, you provide an invaluable quick service, which available 24hrs, without the massive waiting times at other venues. Please keep up the magical work.Thanks again.
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2023
Your Review: I really want to thank, and praise the staff for being so efficient, friendly, caring and patient during my visit. I cant fault them at all. Although i couldnt get through by phone, from arrival, the receptionist, triage, the doctor, and nurse taking my stitches out soo gently, i really appreciate you all.. Thank you, from ‘The Stitches’ Wimp!!
Visited March 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled No rush
Rated 1 star out of 5
by Rob - Posted on 16 February 2023
Given a referral by 111 as our 18 month old was experiencing breathing issues, waiting over two and a half hours. What’s the point in being told your case is urgent and then when you follow advice only for an “urgent “ care centre to be the most casual place in Loughborough. NHS I’m crisis? Absolutely but some is of there own doing! Disgraceful
Visited February 2023
Review titled Loughborough Urgent Care Centre
Replied on 17 February 2023
Dear Rob, Thank you so much for taking the time and for providing your honest feedback which is appreciated regarding your recent experience with us at the Loughborough Urgent Treatment Centre especially as your child was poorly. I am the Patient Experience & Inclusion Lead and AIS Champion for DHU Healthcare, and I am both disappointed and sorry to hear that your experience with us was not positive on this occasion specifically in relation to the waiting time despite being referred by NHS111 and being told your child needed to be seen urgently and the lack of urgency or concern of the staff. If you would like to contact us directly regarding your experience then we could investigate your concerns in more detail to better understand and learn how we can do better in the future then please do not hesitate to contact our Urgent and Emergency Care Clinical Governance Team on 0300 1000 407 (should you get the answerphone message then please leave your name and contact details and a member of the team will call you back within office hours – Mon-Fri, 0900-1700) or via email at dhuurgentcare.clinicalgovernance@nhs.net. The team will then be able to take more details from you so that they can investigate why this has happened, and they will investigate your concerns further and feedback and as I say can help us to better understand and aid us in learning how we can do better to stop anyone else having a poor experience in the future as you have clearly had on this occasion. In the meantime, I will share your comments/feedback with our Senior Management team at the Loughborough Urgent Treatment Centre. I do hope that your child has now received the care and treatment they required and is on the road to recovery. Best wishes, Judith Brown Patient Experience & Inclusion Lead and AIS Champion (DHU Healthcare CIC)
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Review titled Very positive experience
Rated 5 stars out of 5
by Nicola - Posted on 28 January 2023
Thank you so much to everyone at the clinic that looked after me and my fractured finger today. All the staff I met were extremely polite, friendly and efficient whilst providing a great service. Thank you so much :)
Visited January 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
My daughter injured her foot and could not walk on it. We attended urgent care and were promptly assessed and sent to X-ray. We waited for our time slot to be seen by the Dr and were told she had a fracture and needed a cast. We were treated by some lovely staff who went out of their way from start to finish. As a parent of a child with SEN the staff were very good and very friendly to help put her at ease. We thank you whole heartedly x
Visited January 2023
Review titled Loughborough Urgent Care Centre
Replied on 13 January 2023
Dear parent, Thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre service and the team. I am pleased to hear that both you and your daughter’s experience was a good one especially given her SEN. We always try our best to provide a high level of quality, safe, professional, timely and compassionate care and are pleased when patients and their families take the time to let us know how we did. I will share your comments with the Team. I trust your daughter is now on the road to recovery and the cast is not limiting her too much and I wish you both well for the future. Take care and best wishes, Judith Brown Patient Experience & EDI Lead and AIS Champion (DHU Healthcare CIC)
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Review titled 1st Class service
Rated 5 stars out of 5
by ShaunO - Posted on 18 January 2023
Despite the turmoil at present in the NHS I cannot state how professionally, speedily and caringly my friend was dealt with. From start to finish was 2.5 hours finished. We were kept informed at each stage and kept relaxed when relating to the injury. (my friend has dementia).
Visited January 2023
Loughborough Urgent Care Centre has not yet replied.
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Review titled Great Care and attent
Rated 5 stars out of 5
by Dianne West - Posted on 13 January 2023
I was taken to Loughborough urgent care by my husband this evening with a first time allergic reaction to something I'd eaten, from reception to treatment, I was given the very best care and I am so grateful to all staff involved, I only wish I could remember their names.. I am feeling so much better now and intend to contact my Dr to investigate the matter further. My thanks to all involved. .
Visited January 2023
Review titled Loughborough Urgent Care Centre
Replied on 13 January 2023
Dear Dianne, Thank you for taking the time to provide this positive feedback about the service and the team at the Loughborough Urgent Treatment Centre following your recent experience when you were unwell following an allergic reaction. I am pleased to hear that your experience was a good one. We always endeavor to provide a high level of quality, safe, professional, timely and compassionate care and are always pleased when patients and their families take the time to let us know how we did. It is pleasing when we receive reports about staff to thank them for their input and this often proves to be very motivational for our staff. I will share your comments/feedback with the team at the Urgent Treatment Centre. I trust you are now on the road to recovery, and I wish you all the best for the future. Take care and best wishes, Judith Brown Patient Experience & EDI Lead and AIS Champion (DHU Healthcare CIC)
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Review titled Very efficient
Rated 4 stars out of 5
by Judith Warrior - Posted on 22 December 2022
I was experiencing heart palpitations and as I have an existing heart condition I thought it was a warning of maybe a stroke or heart attack. The Centre did not keep me waiting more than 10 minutes before I was given an electrocardiogram and told the problem needed further examination that the Centre was not able to give. I was referred to the Queens Medical Centre in Nottingham with a clear description of what was needed. I subsequently received the treatment I needed and all is well so thank you very much to the staff in Loughborough.
Visited December 2022
Review titled Loughborough Urgent Care Centre
Replied on 23 December 2022
Dear Judith, Thank you for taking the time to provide this positive feedback about the service and team at the Loughborough Urgent Treatment Centre following your recent experience when you were unwell. We always endeavor to provide a high level of quality, safe, professional, and timely care and we are always encouraged when patients and their families take the time to tell us how we did. It is pleasing when we receive reports about staff to thank them for their input and this often proves to be very motivational for our staff. I will share your comments/feedback with the team at the Urgent Treatment Centre. I trust you are now on the road to recovery. Merry Christmas and Happy New Year. Take care and best wishes Judith Brown Patient Experience & DEI Lead and AIS Champion (DHU Healthcare CIC)
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Review titled Brilliant
Rated 5 stars out of 5
by Nathan Teale - Posted on 18 December 2022
Fell ice skating. Called prior arrival for xray. Every staff member was fantastic! Broke my wrist and elbow. I was in and out of the walking within 1.5 hours. Can't praise them enough!
Visited December 2022
Review titled Loughborough Urgent Care Centre
Replied on 19 December 2022
Dear Nathan, Given your recent painful accident thank you for taking the time to provide this positive feedback about our Loughborough Urgent Treatment Centre service and the team. I am pleased to hear that your experience was a good one. We try our best to provide a high level of quality, safe, professional, and timely care and we are always encouraged when patients take the time to tell us how we did. I will share your comments with the Team, and I trust you are now on the road to recovery. Merry Christmas and Happy New Year – maybe stay away from the ice skating for a while! Take care and best wishes Judith Brown Patient Experience & DEI Lead and AIS Champion (DHU Healthcare CIC)
Information supplied by DHU Health Care CIC