Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Beckenham Beacon Urgent Care Centre.
Reviews
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Mike Higgins - Posted on 26 October 2024
I presented with an injured wrist, was triaged, x-rayed and diagnosed in two hours on a very busy Saturday morning. The system was efficient and the level of care very good. All the staff who saw me worked well and with good humour despite the pressure on them. Keep up the good work!
Visited October 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
It's wonderful to hear about your positive experience, especially on a busy Saturday morning! The efficiency and high level of care you received, along with the staff's good humour under pressure, really highlight the dedication and professionalism of the staff members. Your feedback is a great encouragement for our team to keep up the excellent work. This wonderful feedback will be shared with the team. Many thanks Management
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Review titled Lovely staff
Rated 4 stars out of 5
by Local mum - Posted on 13 October 2024
I wanted to write a review because I think some of the others are a bit unfair. I took my 6 Yr old with a wrist injury to get it checked and it wasn't too busy early on Sat morning but yes, as you would expect on a weekend, it got very busy in the afternoon. Patients were triaged very quickly, we were able to get an xray onsite and the medical staff all looked after my very nervous daughter very well. Please be kind to the receptionists who have no control over wait times or the order in which patients are seen. I get it, people are sick or injured and distressed/emotional but you've just got to wait it out, it's not the fault of the staff. It would have been useful to know that xray doesn't open until 1pm but we still would have had the same waiting time of around 3.5-4 hrs for her post xray consultation then a bit longer for her cast to be applied afterwards. My only slight concern was the water ran out in the reception area (we brought our own anyway) and it did get very hot and stuffy in the waiting area but again none of this is the fault of the staff its due to the volume of patients requiring treatment. I think if you've a minor injury this service is great and frees up A&E staff in hospitals to deal with more serious conditions.
Visited October 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
Thank you for sharing your balanced and thoughtful review. It's great to hear that your daughter received good care and that the medical staff were attentive and supportive, especially given how nervous she was. Your understanding of the challenges faced by the receptionists and the overall system is very considerate. The x-ray waiting times are displayed on the notice board as you enter the unit and throughout the unit, as well as behind the reception desk the waiting times are displayed. Thank you for your feedback as it is valuable for other patients and for the UTC to make improvements where possible. This will be be shared with our team. Many thanks Management
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Review titled Terrible and horrible receptionist.
Rated 1 star out of 5
by Odutayo Phillips Matuluko - Posted on 09 October 2024
Receptionist are the gate way to an institutions. A good attitude with empathy and sympathy set a good example and standard for the day. The second older receptionist today, the 9th need to me happy in what she does!
Visited October 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
Dear Odutayo You're absolutely right—receptionists play a crucial role as the first point of contact in any institution. Their attitude can significantly impact the overall experience for patients and visitors. It's important for them to approach their role with empathy and a positive demeanor. It's unfortunate to hear that your experience with the second receptionist wasn't as positive. Everyone deserves to be treated with kindness and respect, especially in a healthcare setting. I sincerely apologise for the bad experience you had. Sharing your feedback with the management might help address this issue and improve the service for future visitors. Please kindly email us on greenbrook.bboffice@nhs.net, so I can investigate further. Many thanks Management
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Review titled An excellent service
Rated 5 stars out of 5
by Gordon Canham - Posted on 13 October 2024
Went to the Beacon this morning . Had never been there before and needed advice and treatment for a burn on my foot. From the point of entry until leaving I was impressed by all the members of staff I saw. They provided excellent support and were able to adequatley assist with my injury providing everything that I needed to put my mind at rest and hopefully put me on the road to recovery answering any questions that I asked.
Visited October 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
It's wonderful to hear about your positive first experience at the Beckenham Beacon UTC. It sounds like the staff were attentive and supportive, ensuring you received the care and reassurance you needed for your burn. Knowing that they answered all your questions and provided everything necessary for your recovery must have been very comforting. Your feedback highlights the excellent service and dedication of the Beacon's team. This will definitely be passed on to the team. Many thanks Management
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Review titled Chaotic reception area, rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
I was asked for visit by 111. I was triaged within 30 mins but not seen for 3 hrs. At no point was I told the waiting times. Patients were frustrated and children with head injuries not seen quickly. Some had bleeding head wounds and visible facial swelling. There was no feedback to patients who therefore become angry and anxious. The reception staff had a change over while I was there and again, no effort was made to manage or apologise to the patients waiting to be seen. It is as if the patients do not exist and are an inconvenience. The contrast with the Dr, when seen, was very obvious. The Dr was kind, courteous and compassionate. The reception staff rude arrogant and unprofessional.
Visited October 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
I'm really sorry to hear about your experience. It sounds like the lack of communication and long wait times were very frustrating, especially given the urgency of some patients' conditions. It's important for patients to feel acknowledged and informed, and it seems like this was lacking during your visit. Your feedback about the contrast between the reception staff and the doctor is significant. While it's great to hear that the doctor was kind and compassionate, the unprofessional behaviour of the reception staff is concerning. Sharing your experience with the management of the centre could help us address these issues and improve the service for future patients. Please kindly email us on greenbrook.bboffice@nhs.net. Many thanks Management
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Review titled Very unpleasant experience with rude staff
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2024
Went to centre with a friend 2 reception staff on 1 of the reception staff was extremely rude to patients, I understand that it is frustrating when the same question is asked all the time but the way she spoke to people was disgusting I work in a extremely busy doctors surgery and we would never talk to people like that no matter how stressed or busy we are she should not be dealing with the public
Visited October 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
I'm sorry to hear about your negative experience with one of our reception staff. It's important for all patients to be treated with respect and kindness, regardless of how busy or stressful the environment may be. Your feedback is valuable and highlights the need for consistent professionalism in patient care. If you haven't already, it might be helpful to share your concerns directly with the management of the centre by emailing us on greenbrook.bboffice@nhs.net. We will be able address the issue and ensure that all staff members provide the level of service that patients deserve. Many thanks Management
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Review titled Faster and more efficient than local hospital
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
I've always had positive experiences and always prefer to visit the Beacon for urgent care issues, than my local hospital. I visited this week during the day with my grandmother, in order for her injured/swollen finger to be attended to. The receptionist was pleasant and we were seen pretty quickly by the triage nurse (within 20mins). The triage nurse was also friendly and asked key questions in order to determine the criticality of the injury. We then saw the medical professional within 1.5 hours of arrival and again it was a pleasant and friendly experience, although the clinic was by that point becoming very busy and they appeared short staffed. My grandmother's injury was quickly assessed and a prescription raised - all very thorough and all of my queries were answered. I'll always recommend this clinic, as this will always be the preference to spend a few short hours vs half a day in A&E
Visited September 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
It's great to hear that you and your grandmother had such a positive experience at the Beacon! It sounds like the staff were attentive and efficient, even during busy times. It's reassuring to know that your grandmother's injury was quickly assessed and treated, and that all your questions were answered thoroughly. Your recommendation speaks volumes about the quality of care provided at the Beacon UTC. It's wonderful to have a reliable place for urgent care that you can trust. Many thanks Management
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
I am writing as I am surprised at all the negative views posted of this service. I think it is great that we have somewhere to be seen when there are no GP appointments, but we do not have to travel to A&E and wait for many hours. The receptionists were pleasant and polite, the triage nurse, who I saw quickly, was friendly and effcient. I had to wait 2 hours, which is tedious, but to be expected. When I was seen, the doctor was thorough and polite, prescribing medication and advising me to go to A&E if no better after 48 hours. I have been previously and had a similar experience.
Visited September 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 28 January 2025
It's wonderful to hear such positive feedback. It sounds like the Beacon provides a valuable service, especially when GP appointments aren't available. Your experience with the pleasant receptionists, efficient triage nurse, and thorough doctor highlights the dedication of the staff, even if there is a bit of a wait. Your feedback is a great reminder that there are many who appreciate the convenience and care provided by the Beacon. It's wonderful to know that you have consistently had good experiences there. This wonderful feedback will be shared with the team at Beacon. Many thanks Management
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Review titled Rude and patronising doctor
Rated 3 stars out of 5
by Mother - Posted on 04 September 2024
I rushed my 8 week old baby in after her 8 week jabs as she had screamed, inconsolably cried and was clearly in abdominal pain that couldn't be soothed 5 hours after the vaccines. As per the guidelines, it states that if these symptoms occur you should get to a doctor urgently as their is a small risk of blocked bowel from rotavirus vaccine and she was clearly struggling. The lady on triage was kind and said always trust instincts. We waited for 4 hours to be seen and by the third hour baby calmed and finally had been to the toilet which lowered my concern. I highlighted this to triage who said you are next so may aswell be seen as you've waited. Better to be safe. I then saw the patronising doctor who didn't even look at my baby who nodded her head as if to say "and, what do you expect?" Whilst I tried to hurriedly explain why I was there. She said I saw you feed and change her. There's nothing wrong with her, she's fine" in such a patronising way. I explained that I was less concerned since feeding and changing her as she's now been to the toilet and that I was happy to go home but was told to wait and she said "yeh we'll they have to book everyone in". This woman made me feel small and stupid on an already stressful day. I was following guidelines and am a mother of 2 who is not paranoid and I don't appreciate being made to feel it especially by somebody who should know the guidelines and not expect us to have a doctors knowledge. Her irritation was obvious and she should have far better social skills. Don't lose the ability to have empathy during your practice. Especially for mothers of babies. This tone and mindset is unacceptable and you should never be complacent. She stood infront of me and didn't even examine my baby or allow me to sit to explain we were in and out and feeling small in less than 2 minutes after a four hour wait. She needs to do better. I hope that in future doctors keep in mind a) their own guidelines and advice of what to do in specific circumstances and b) to be compassionate to patients. Particularly mothers of small babies. We are not doctors we are parents and I I feel there could be something wrong I will always be safe than sorry everytime. Encourage mothers to trust their instincts- don't patronise or dismiss.
Visited September 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 27 February 2025
I'm truly sorry to hear about your distressing experience. It's understandable that you were very concerned about your baby, especially given the guidelines and the symptoms she was showing. It's good to hear that the triage nurse was supportive and encouraged you to trust your instincts. However, it's disappointing that the doctor you saw did not provide the empathy and understanding you needed during such a stressful time. Your feelings of being patronised and dismissed are valid, and it's important for healthcare professionals to remember the impact of their words and actions, especially when dealing with worried parents. I appreciate your feedback and will ensure it is shared with the team to improve our service. Compassion and clear communication are crucial, and we will work on reinforcing these values. Please don't hesitate to seek medical attention in the future if you have concerns about your child's health. Your instincts as a parent are important, and you should always feel supported when seeking care. Thank you for bringing this to our attention, and I hope your future experiences are much more positive. Thank you Management
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Review titled Don't waste your time
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
Awful experience. Given appointment with via 111 but then told it's only an arrival time by receptionist. Although seen quickly, the triage nurse was rude and made me feel like she didn't care about why I was there. She didn't appear interested and spoke to me as if I was wasting her time. I would never bother with this place again.
Visited August 2024
Review titled Beckenham Beacon Urgent Care Centre
Replied on 21 August 2024
I am very sorry for your experience, please kindly call us on 01689866037 so we can investigate further.
Information supplied by Greenbrook Healthcare (Hounslow) Limited