Beckenham Beacon Urgent Care Centre - Ratings and reviews
Reviews
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Review titled Very long wait but good care once seen
Rated 4 stars out of 5
by Anonymous - Posted on 27 December 2023
Attended clinic on the first day back after Xmas break so it was very busy, wait time was around 3.5 hours with my child. The doctor was excellent once we finally got seen though. Very thorough and sent the medication to the local chemist where I was staying as I am not local, staff very kind and helpful.
Visited December 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you so much for the wonderful compliment, this is very much appreciated. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
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Review titled Opening / cut off / closing times
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Advertised as 0800 hours; it’s 0820 hours now, standing in a queue outside in the cold. Yet yesterday I checked 1830 hours, sent away because it was past cut off point. Told to come back following morning
Visited November 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
I am very sorry for your experience. As much as we always try to open on time, there are instances when there are delays due to unforeseen circumstances. We will continue to do our best to make sure that we are open at 08.00 as advertised. Many thanks UTC BB Management
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Review titled Great care received
Rated 5 stars out of 5
by Barbara Earl - Posted on 24 November 2023
Arrived after a fall with a very painful foot. It was busy, as expected and I knew that I’d be in for a wait. Helpful Reception staff and nurses gave me a good idea of what to expect. A very caring and competent doctor diagnosed a broken talus. Excellent X Ray staff, too. Colleague who fitted my boot and crutches was great. Thank you all.
Visited November 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you so much for the wonderful compliment, this is very much appreciated. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
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Review titled Polite yet unreal
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Triage with doors open to discuss your personal/private issues almost on front of everyone in the waiting area. Not appointments available. Great discomfort with back pain and refer to Princess Royal. Coldly given to paracetamol and water and then discharge. Maximum wait 5 minutes for nothing. First and last time going there. A total waist of taxpayers money
Visited November 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 16 February 2024
I am very sorry about your experience at the UTC. Please kindly call 01689866037 to discuss your complaint in order to enable us to investigate further. Many thanks UTC Management
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Review titled Outstanding Care
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
I visited today and was so impressed with the doctors and nurses that I saw. Thank you so much for the level of care that you provide.
Visited October 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you so much for the wonderful compliment, this is very much appreciated to keep the staff moral. This will be shared with the team. Naz Nyandoro Service Delivery and Performance Manager
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Review titled Long long wait
Rated 2 stars out of 5
by MulvaneyRose - Posted on 06 October 2023
This whole system needs a review. When arriving it was displayed as one hour wait, which is to be expected. Three hours and forty five minutes later it was changed to four hours. People kept being put in front of my son, being told more urgent cases were coming in. This is not accident and emergency so why is any one more urgent. There should be a ticket system for this kind of surgery. If you complaint is that urgent you should be in accident and emergency. One receptionist very friendly, the other talking to everyone like they were a complete inconvenience. Next time someone needs care I will suggest they go somewhere else. However, once my son got to see the doctor, it was a satisfactory experience. .
Visited October 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you for your feedback this has been feedback to the team to make sure the correct waiting times are displayed at all times. In terms of people going before your son, please note that we have different queues and this is noted within the premises explaining why this would be the case. Unfortunately we are not a surgery, we are a UTC and sometimes some patients will take priority over others. I am very sorry for your experience. Thank you BB Management
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Review titled Poor attitude
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2023
Went with my husband and we was told to be quiet we was only chatting .. then to be told I couldn’t wait with him .. it was 32 outside with not a seat in site !!! Why can’t we wait with our husband and where are meant to wait for them these was the old covid rules !!!!
Visited September 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you for your feedback, however as you may have noticed the waiting area is very small and we get a lot of patients. We do however make exceptions for the elderly, those with care needs and the young children accompanied by one adult. This leaves us with no very limited room for relatives. Thank you. BB Management
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Review titled Amazing and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
The whole experience from the moment I got there to the moment I left was all positive. Initial reception staff were great and understanding of what my issue was. I was triaged within 5 minutes of arrival, and then didn’t have to wait too long for a nurse to come out and get me to help. The nurses were all really friendly and helpful and explained everything to me from start to finish. People leaving negative reviews saying daft things like “3 people came in after me and got seen before me” clearly don’t understand the concept of prioritising the severity of patients ailments. If someone’s head is falling off, they’re going to take priority over your swollen toe. Big respect to everyone at the beacon, thank you for your help
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Thank you so much for the wonderful compliment, this is very much appreciated to keep the staff moral. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
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Review titled Good care.
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
I had an increasingly badly swollen ankle one week after shin injury; pain and difficult to walk. Brilliant care, diagnosis and help; very caring staff all round. Yes three and one half hour wait but they were extremely busy.
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Thank you for your wonderful compliment, this will be shared with the team. Many thanks Naz Nyandoro Service Delivery and Performance Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
I arrived with a very painful and swollen wrist. Everyone was very friendly and their expertise excellent. The doctor gave me a totally unexpected diagnosis and the wrist is already much improved. I was in and out within 2 hours! Thank you so very much to all concerned.
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Thank you so much for the wonderful compliment, this will be shared with the team. Many thanks Naz Nyandoro Service Delivery and Performance Manager