Beckenham Beacon Urgent Care Centre
379-397 Croydon Road, Beckenham, Kent, BR3 3QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long long wait
Rated 2 stars out of 5
by MulvaneyRose - Posted on 06 October 2023
This whole system needs a review. When arriving it was displayed as one hour wait, which is to be expected. Three hours and forty five minutes later it was changed to four hours. People kept being put in front of my son, being told more urgent cases were coming in. This is not accident and emergency so why is any one more urgent. There should be a ticket system for this kind of surgery. If you complaint is that urgent you should be in accident and emergency. One receptionist very friendly, the other talking to everyone like they were a complete inconvenience. Next time someone needs care I will suggest they go somewhere else. However, once my son got to see the doctor, it was a satisfactory experience. .
Visited October 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you for your feedback this has been feedback to the team to make sure the correct waiting times are displayed at all times. In terms of people going before your son, please note that we have different queues and this is noted within the premises explaining why this would be the case. Unfortunately we are not a surgery, we are a UTC and sometimes some patients will take priority over others. I am very sorry for your experience. Thank you BB Management
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Review titled Poor attitude
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2023
Went with my husband and we was told to be quiet we was only chatting .. then to be told I couldn’t wait with him .. it was 32 outside with not a seat in site !!! Why can’t we wait with our husband and where are meant to wait for them these was the old covid rules !!!!
Visited September 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 23 January 2024
Thank you for your feedback, however as you may have noticed the waiting area is very small and we get a lot of patients. We do however make exceptions for the elderly, those with care needs and the young children accompanied by one adult. This leaves us with no very limited room for relatives. Thank you. BB Management
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Review titled Amazing and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
The whole experience from the moment I got there to the moment I left was all positive. Initial reception staff were great and understanding of what my issue was. I was triaged within 5 minutes of arrival, and then didn’t have to wait too long for a nurse to come out and get me to help. The nurses were all really friendly and helpful and explained everything to me from start to finish. People leaving negative reviews saying daft things like “3 people came in after me and got seen before me” clearly don’t understand the concept of prioritising the severity of patients ailments. If someone’s head is falling off, they’re going to take priority over your swollen toe. Big respect to everyone at the beacon, thank you for your help
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Thank you so much for the wonderful compliment, this is very much appreciated to keep the staff moral. This will be shared with the staff. Naz Nyandoro Service Delivery and Performance Manager
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Review titled Good care.
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
I had an increasingly badly swollen ankle one week after shin injury; pain and difficult to walk. Brilliant care, diagnosis and help; very caring staff all round. Yes three and one half hour wait but they were extremely busy.
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Thank you for your wonderful compliment, this will be shared with the team. Many thanks Naz Nyandoro Service Delivery and Performance Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
I arrived with a very painful and swollen wrist. Everyone was very friendly and their expertise excellent. The doctor gave me a totally unexpected diagnosis and the wrist is already much improved. I was in and out within 2 hours! Thank you so very much to all concerned.
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Thank you so much for the wonderful compliment, this will be shared with the team. Many thanks Naz Nyandoro Service Delivery and Performance Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
I took my father to urgent care.whilst I was advised we should have been sent to the Pru the staff were very helpful the doctor wrote a letter for us to take A&E and sent an email and even offered to. help my father to the car privacy in triage isn't great but the staff are excellent.
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 13 August 2023
Thank you for your feedback, unfortunately our unit is very small and due to staff safety we keep the door open, however we are always willing to accommodate anyone that wants some privacy.
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Review titled Disrespectful
Rated 1 star out of 5
by Vanessa Mancini - Posted on 29 August 2023
I have come to the practice with an injury they have take my details on reception and asked me to wait for assessment then after an hour they have told me that I need to go to another place because they are full in their list of patient. No one in the reception hace mentioned that I need to wait to don’t be seen for a doctor if not I would go direct to another place. They just excuse and ask you to go to another place. I am very disappointing with this place how is posible the ask you to wait to them told that you need to go to another place. They should advice this on the door and not take any more patients
Visited August 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 31 August 2023
Hi Vanessa Firstly, I would like to apologise for your experience at Beckenham Beacon and as promised I will investigate and get back to you. Many thanks Naz Nyandoro Service Delivery and Performance Manager
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Review titled Quick and efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2023
I went to the centre after having a fall over the weekend and being concerned about my hip which had been replaced less than a year ago. It appeared busy but the receptionist was very helpful and said that the wait should not be too long as most patients were waiting for dressing etc rather than for an assessment. I had barely sat down when I was called by the 'streaming' nurse and then hardly waited at all before seeing the next nurse who said he had worked in orthopaedics for 16 years. He thoroughly examined my hip and thigh and said that the hip joint and femur were fine and would not require an X-ray. I had just suffered bruising above and below the hip joint as well as cuts and bruises to my face, hand and arm. My total time at the centre was amazingly only around 40 minutes and I left feeling totally assured that no real damage had resulted from my fall. I am most grateful to the staff who were all so kind, helpful and efficient.
Visited July 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 13 August 2023
Thank you for your lovely feedback, this will be fed back to the team. Many thanks Nyaradzo Nyandoro Service Delivery and Performance Manager
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Review titled Nearly 5 hours waiting (and I’m pregnant)
Rated 1 star out of 5
by Erika - Posted on 11 July 2023
Ridiculous service and waiting time at the Emergency Care of this practice. I checked in on Monday morning at 9.30am and I left at nearly 3pm!!!! I explained I was there because I’m pregnant and was having coloured discharge. As soon as I got to the practice there were 5 people who checked in ahead of me. All 5 were seen within a 2 hour time frame. Every person that came in after that was seen before me and I was left to wait. After 3 hours waiting I asked the nurse when I was going to be seen and she said there was 1 person in ahead of me. I waited another 30 minutes and they called several people but not me. Asked the receptionist when I was going to be seen and again was told that there was 1 person ahead of me. When I challenged her saying I was waiting for nearly 4 hours she simply said “sorry we had loads of emergencies today”. I’m pregnant and having brown discharge!!!! How is this not a priority???? I was fuming!! The physical and mental stress I suffered is unforgivable!! This practice needs to start administrating their “priorities” better. Loads of people that came in after me did not appear to be in no more nor less priority than I was. I could have been seen within a two hour time frame but you chose to neglect my needs! If anything happens to my pregnancy as a result of this neglect and unnecessary stress I was exposed to, you mark my words I’ll be suing the entire NHS!!!
Visited July 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 17 July 2023
Thank you for your feedback and please accept our sincere apologies for your experience when attending the Beckenham Beacon UTC, to enable the management team to investigate the matter and respond accordingly could you please kindly contact the Management Team on 01689 866 037. Kind Regards, Nyaradzo Nyandoro – Service Delivery and Perfomance Manager
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Review titled Mis-diagnosed
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
I came in with serious foot pain, and suspected the injury was either a stress fracture or tendonitis. The Centre refused to x-ray the injury and misdiagnosed what I now know to be two Grade 4b stress fractures to metatarsals (which presents entirely differently to tendonitis). As a result, the injury is likely far more significant than if I had been diagnosed correctly in the first instance and I have been walking around (in pain) on two stress fractures.
Visited June 2023
Review titled Beckenham Beacon Urgent Care Centre
Replied on 17 July 2023
Thank you for your feedback and please accept our sincere apologies for your experience when attending the Beckenham Beacon UTC, to enable the management team to investigate the matter and respond accordingly could you please kindly contact the Management Team on 01689 866 037. Kind Regards, Nyaradzo Nyandoro – Service Delivery and Performance Manager
Information supplied by Greenbrook Healthcare (Hounslow) Limited