Bolton Medical Centre - Ratings and reviews
Reviews
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Review titled 5star service received as promised
Rated 5 stars out of 5
by Conrad Elkins - Posted on 05 April 2024
Seen on time.Efficiently and patiently treated.Due to my age I was promised assistance and advice should it become necessary. Very pleased with 5 star treatment, thank you.
Visited April 2024
Review titled Bolton Medical Centre
Replied on 05 April 2024
Dear Conrad Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Yates - Posted on 12 April 2024
Very good service and professional give advice when a see the Neurolist after my head scan and cervical scan
Visited April 2024
Review titled Bolton Medical Centre
Replied on 12 April 2024
Dear Michael Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager
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Review titled Sometimes helpful
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
I last visited the surgery over a week ago. The doctor and nurse was really helpful. The receptionist seemed to be occupied in different areas. We never hear a phone ring during our visit. But recently when you get told to phone at 8 in the morning for a doctors appointment The lines are busy for over 40 minutes. Then if you are lucky enough to get through The appointments are filled up. You get told to phone the surgery. Or NHS website or walk to the surgery. To make appointments. I've tried doing these. But I can't get anywhere. Except for walking down just to make an appointment. There are 2 ladies who are very helpful. The others look like they have just left school. What I don't understand is if they are so busy in the morning on the phones. Why are they only a few answering calls. We actually witnessed one year a member of staff using the computer to look at shopping page's. During surgery hours. There there to take calls and book appointments. Some people don't have computers to order medication. My oppion is there isn't enough staff at the front of surgery and not enough doctors.. It's not like it used to be. And when your trying to get get through the surgery for a doctors appointment. You can't see one for 2 weeks. And if you want to see the doctor you have to phone in the morning for 8. Then the lines are busy for over 40 minutes
Visited February 2024
Review titled Bolton Medical Centre
Replied on 28 February 2024
Dear Patient Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
There receptionist was so helpful and really try to do the best to help me I can say they was so kind and would love to see this little message help them to get praise they deserve
Visited February 2024
Review titled Bolton Medical Centre
Replied on 29 February 2024
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager
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Review titled Best practice in bolton
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
I would like to write this as I was in the practice was seen so fast, reception staff was super friendly booked all my follow ups super fast
Visited February 2024
Review titled Bolton Medical Centre
Replied on 29 February 2024
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
Been coming to the practice for 2 years and the gp I saw today was rude even laughing at me, by far the worse practice I've ever been too will be leaving for a better doctor
Visited January 2024
Review titled Bolton Medical Centre
Replied on 08 February 2024
Dear Patient Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Robert Easton Harkness - Posted on 09 January 2024
I had a full set of bloods taken all done before I even knew the nurse had started, that’s a first. Full examination efficient and friendly
Visited December 2023
Review titled Bolton Medical Centre
Replied on 10 January 2024
Dear Mr Harkness Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Get in on the same day if need. Not weeks of waiting for an appointment. The doctor actually cares about your health doesn’t fob you off like many other NHS doctors practices
Visited November 2023
Review titled Bolton Medical Centre
Replied on 09 November 2023
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager
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Review titled Haphazard practice
Rated 1 star out of 5
by Ayesha farooq - Posted on 31 October 2023
An appointment with diabetes nurse was booked a month ahead when I went to the appointment was sent to a health check nurse which was not what the appointment was about When I told them they booked me an appointment again timewasted and delayed health care that really is not the way it should be not happy atall poor experience
Visited October 2023
Review titled Bolton Medical Centre
Replied on 01 November 2023
Dear Ayesha Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 463900 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards L Wall Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
OK practice Definitely better than my last one Still had to wait along time to see Dr. But once in they listen and do there best to help
Visited October 2023
Review titled Bolton Medical Centre
Replied on 31 October 2023
Dear Patient Thank you for your recent positive review on NHS choices. We will share your comments with the wider team. If you would like to discuss further please contact the practice. Kind regards L Wall Practice Manager