Mere Lane Group Practice - Ratings and reviews
Reviews
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Review titled Receptionist's phone manner Receptionist
Rated 1 star out of 5
by Linda ash - Posted on 28 March 2024
Receptionist phone manner is very poor apart from one Receptionist who will go out of her way to help you and is known to do this ...the rest need training in the " please and good morning " department " after all its sick people ther dealing with and this kind of job needs people with a nice heart not a cold one....
Visited March 2024
Mere Lane Group Practice has not yet replied.
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Review titled Worst reception
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Constant problems with reception both in person and on the phone which only takes a few hours to get to speak to one of the ignorant unhelpful people that get paid for arriving there each day but not actually doing their job. Customer service at it's worst.
Visited May 2023
Mere Lane Group Practice has not yet replied.
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Review titled So helpful with advise
Rated 5 stars out of 5
by Susan - Posted on 03 March 2023
Went for my diabetic review today and after taking the advice from my diabetic nurse my blood sugars have come down greatly am so grateful for the advice given to me by the nurse.
Visited February 2023
Mere Lane Group Practice has not yet replied.
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Review titled Excellent service from GP
Rated 4 stars out of 5
by C.Young - Posted on 19 August 2023
I had to phone 87 times before I was able to book an appointment for a GP consultation. When I eventually got through I was told there were no appointments left and to try phoning the next day. Alternatively I should queue up at the surgery at 8am to book an appointment, then go back home and wait for the GP to phone me. I am disabled and elderly and was too unwell to do that. I managed to get through on 2nd Dec and the GP promptly phoned me a couple of hours later, discussed my symptoms, and made an appointment to see me that afternoon. The GP was excellent. He was very attentive to everything I said, discussed everything with me in a genuine patient-cantered manner and treated me with the utmost respect and dignity when he examined me. He referred me to a consultant, but when I tried to book this appointment online using the e-referral booking form, I discovered he had not given me the choice of several hospitals that all patients are supposed to be offered. I was very satisfied however that he immediately rectified this oversight when I asked him to. I have raised concerns that on 29th December a receptionist gave me the wrong results of a urine test. She told me that I would probably need antibiotics as the test results showed that I had an infection. Next day the GP told me she was completely wrong. I emphasised that while I was not submitting a formal complaint, it is potentially very dangerous for a receptionist to interpret a patient’s test results. I trust all receptionists have been told they must not do this. My sincere thanks to the GP who I have found to always give an excellent service inspite of the heavy workload experienced by all GPs.
Visited December 2022
Mere Lane Group Practice has not yet replied.