Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant nurse
Rated 5 stars out of 5
by Paige - Posted on 24 June 2025
Routine smear test and was put at ease nurse was lovely in every way can’t rate her enough a credit to the practice
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Very positive
Rated 5 stars out of 5
by Mrs Marilyn Pratt - Posted on 09 June 2025
The receptionist was friendly, helpful and efficient. The doctor - and I have not had a face to face appointment for a long time - was friendly, reassuring, helpful and provided follow up treatment and advice. All very positive.
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Cervical Smear Test
Rated 5 stars out of 5
by Karen B - Posted on 23 June 2025
I haven’t had a smear test since 2011 as I was traumatised from the experience I had at my previous GP surgery. I was very nervous about attending my appointment due to past experiences however the nurse I saw made me feel at ease, she was so kind and gentle and explained every part of the process to me. She’s amazing!!!! Thank you so much and for giving me a positive experience and the confidence to come back when I need to. I will never miss an appointment again now thanks to you!
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Alan Johnstone - Posted on 11 June 2025
Helpful reception,clean,appointment on time, nurse appointment very good experience explained everything very well.
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Matthew Williams - Posted on 10 June 2025
I had an appointment today to be weighed I'm satisfied with the results have no problems with which to speak off very helpful
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Nurse review
Rated 5 stars out of 5
by Sonia Marson - Posted on 11 June 2025
Today I had a appointment for a blood pressure review. I was seen by the nurse called Nellie. She was the best nurse I have ever seen there. She was so lovely and put me at complete ease. Even my blood pressure was OK. Usually it's high because I always feel nervous. Nellie put me at complete ease and was lovely to talk to. Lovely lady and very helpful. It was a pleasure to see her. Will definitely ask to book appointment with her at the next review. Thank you so much Nellie
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Healthcare assistant - 10/10
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2025
Stitches removed. Nurse was amazing. Can’t thank her enough. First time ever had stitches and was worried about the process. But nurse was very knowledgeable, friendly and put me at ease. Again Thanks.
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Ok practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 June 2025
Today I had shingles jab.the vaccine nurse was very good she looked at my records to tell me this was my second and final shingles vaccine .I was pleased.she looked at previous blood test also to tell me how was my pre diabetes test results So I know where I stand.she was very helpful. We had a good chat and showed an interest in what I was doing to fill my time in newly retired time.i have found vaccine nurses very informative up to yet.sorry we had one leave.well done to them all.the nurse didn't rush me at all.she gave me the time I needed although I know from seeing it in the news all the time how our NHS are stretched to limits .so well done to them they doing great job in looking after all of us in Tipton.
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Great professionals
Rated 4 stars out of 5
by Barry R Whitehouse - Posted on 25 June 2025
Nurse was very professional, informative and friendly. Medics and staff always friendly. Shame its so difficult to get a one to one appointment.
Visited June 2025
Black Country Family Practice has not yet replied.
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2025
My 87 year old mother received text messages and also a letter asking her to book her annual blood test. We rang the number for blood tests and booked it for today, which she received confirmation for. I picked my mother up, took her in, to be asked by phlebotomy lady, "Who told you to book this test? You're not on the system to have a blood test. You'll have to go back downstairs and speak to reception" So we had to traipse back downstairs, bearing in mind my mother is bad on her legs. We spoke to the receptionist who had to book another blood test for the following month, even though we were there in the building. What a waste of time that was. Why ask you to book a blood test then tell you it's not on the system?
Visited May 2025
Review titled Black Country Family Practice
Replied on 22 May 2025
I am sorry to hear that you had issues relating to your mothers care at Neptune Health Park. The phlebotomy service within Neptune Health Park is not a service provided by Black Country Family Practice. If you would like to make a complaint about the phlebotomy service, please contact Sandwell Phlebotomy Service.