Linden Hall Surgery - Ratings and reviews
Reviews
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Review titled No Telephone Response
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
Held in a queue for over 36 minutes at which point the call was disconnected. Have tried using the online service to obtain the required information, however, that part of the functionality is disabled and has been replaced with contact the surgery.
Visited March 2024
Review titled Linden Hall Surgery
Replied on 13 March 2024
Thank you for taking the time to provide your feedback. We are sorry to hear about the difficulties you have encountered. Since we have switched to total triage system, the volume of telephone calls we receive has significantly reduced and the waiting times for calls to be answered has improved overall. It is difficult to offer a full explanation in what happened without having more details from you about the event, like what functionality you were trying to access/ what your request was, and specifically what happened to your failed encounter on the day. We can assure you that submitting an online form whether it be a medical or admin request will result in our team looking at the request, triaging it, offering the most appropriate support or solution. We would welcome you to make contact with us either using the online service, or contacting us by telephone or in person during our open hours to discuss the issue, especially if it has not been attended to yet, further. We hope we can help you further with this and apologies again, for any inconvenience caused to you. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Great service
Rated 5 stars out of 5
by Jayne Gordon - Posted on 08 December 2023
I used the new system to request a GP call back and within an hour I had a message to say a Dr would see me that morning I checked in at the surgery and was seen within 10 minutes ,, have to say I was so impressed!
Visited December 2023
Review titled Linden Hall Surgery
Replied on 19 December 2023
Dear Jayne Gordon, Many thanks for taking the time to provide your feedback and we are very pleased to hear of your good experience with our new triaging system. We aim to triage and provide a response promptly for all patients, and most responses will be well within the 48 hour window. Thanks again for your feedback. Yours sincerely, The Partners of LHS
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
The new total triage system is fantastic. Within 20 mins of submitting my form, had a call asking me to attend the surgery an hour later. Saw lovely nurse practitioner who sorted me out. Within one and a half hours I’d placed my request and had been seen and given a prescription for a chest infection. You can’t get better service than that.
Visited November 2023
Review titled Linden Hall Surgery
Replied on 13 November 2023
Dear Sir/Madam, We are grateful that you have taken the time to provide your feedback and it is very pleasing to hear that you are happy with your experience of our new system. We hope you are feeling better soon. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Great doctors and practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Went to chat to a female doctor about symptoms I had been having for 2 years. The doctor made it easy to chat through it all & I came out feeling informed and relieved. Don’t wait like I did, book online and get sorted out. Lovely people.
Visited November 2023
Review titled Linden Hall Surgery
Replied on 27 November 2023
Dear Sir/Madam, We are grateful to you for providing your feedback and it is pleasing to know you had a positive experience. We are glad to know you were provided the information you needed and feel relieved. It is kind of you to encourage others to seek attention if they need it. Best wishes, The Partners at Linden Hall Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Requested an appointment via the new online form on the website. Had a call within minutes of submitting the request and offered an appointment in 15 minutes. Was seen promptly and reassured about the condition. Very impressed.
Visited October 2023
Review titled Linden Hall Surgery
Replied on 19 October 2023
Dear Sir/Madam, Thank you for taking the time to provide your feedback. We are very pleased to hear of your good experience of our new total triage system. Although the maximal time period for a response is 48 hours, we will try to be as quick as possible, and like with yourself, the majority of our responses we have provided so far have been able to be given on the same day and in some instances very quickly. Thank you again for your feedback. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Anne plant - Posted on 25 September 2023
After having bad health for many years I have always had to spend frustrating hours of waiting and listening to the 'holding' tune on the phone! I can sing it off by heart now haha This new system has honestly changed my life! I fill in the form and the last 3 times I have recieved a message within 10 minutes, either giving me a time for that day, for a telephone appointment, or responding to a medical question I have. A lot of people on social media have been so negative, (probably before trying it!). I've always loved our practice, a complete brilliant team - receptionists, doctors, nurses, paramedics, admin, pharmacist. We don't tell them enough how valued they are and to be honest I'm sure they are the best for many miles around. God bless you all and keep up the good work! Oh and...didn't mention cleaners in the team!! Always spotless!
Visited September 2023
Review titled Linden Hall Surgery
Replied on 28 September 2023
Dear Mrs Plant, Thank you for taking the time to provide your feedback. We are very pleased to know that you have had positive experiences with our new triage system. We hope that it will provide a more efficient and effective use of our services. Your feedback is much appreciated and greatly received by the whole team. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Very informative practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I rarely have to visit the GP luckily, however with the recent changes to the appointment system, the surgery have sent out informative text messages and even sent out a brilliant Autumn newsletter via text message too. They have explained the new system extremely well with instructions and a snapshot of the new online request form. They seem very accommodating offering people who cannot access information electronically to attend the surgery for a paper copy. What a brilliant way to keep patients informed. Very impressed.
Visited August 2023
Review titled Linden Hall Surgery
Replied on 24 August 2023
Hello, Many thanks for taking the time to provide your feedback. We are pleased to read your kind words. We are excited to bring a change to our system that will offer the maximum utilisation of our service to all of our patients. As you have pointed out, we are more than happy to offer help to those who might struggle to provide the information electronically. Thank you again for your feedback. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Amazing changes
Rated 5 stars out of 5
by Gina - Posted on 01 November 2023
I cannot fault the new system, it was worrying when I first learned about the changes coming but I really think this is the way all surgeries should go. No waiting in long phone queues, a simple online form and you know you're query/request is being dealt with. I have always had a response within 2 days. Brilliant service x
Visited August 2023
Review titled Linden Hall Surgery
Replied on 03 November 2023
Dear Gina, Thank you for taking the time to write your review. We are pleased to hear of your very positive experience of our new system and are grateful that you have shared your feedback. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Very unsympathetic and dismissive, over an hour on hold to receive a very rude response from the receptionist!
Visited March 2023
Review titled Linden Hall Surgery
Replied on 10 March 2023
Thank you for taking time to provide your feedback. We are very sorry to hear of your unpleasant experience with our surgery. We would invite you to contact our practice manager at the surgery to discuss your experience so that we can review your call and assess how we can improve our services. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Very unsympathetic and dismissive, over an hour on hold to receive a very rude response from the receptionist!
Visited March 2023
Review titled Linden Hall Surgery
Replied on 10 March 2023
Thank you for taking time to provide your feedback. We are very sorry to hear of your unpleasant experience with our surgery. We would invite you to contact our practice manager at the surgery to discuss your experience so that we can review your call and assess how we can improve our services. Yours sincerely, The Partners of Linden Hall Surgery