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Linden Hall Surgery - Ratings and reviews

Reviews

Displaying 11 to 13 of 13

  1. Review titled Terrible receptionist

    Rated 1 star out of 5

    by Anonymous - Posted on 09 March 2023

    Very unsympathetic and dismissive, over an hour on hold to receive a very rude response from the receptionist!

    Visited March 2023

    Report as unsuitable

    Review titled Linden Hall Surgery

    Replied on 10 March 2023

    Thank you for taking time to provide your feedback. We are very sorry to hear of your unpleasant experience with our surgery. We would invite you to contact our practice manager at the surgery to discuss your experience so that we can review your call and assess how we can improve our services. Yours sincerely, The Partners of Linden Hall Surgery

    Report as unsuitable

  2. Review titled Outstanding Practice

    Rated 5 stars out of 5

    by Mrs Anna Cooper - Posted on 10 January 2023

    Luckily I hardly need to visit the GP, however I do have to visit with my children. The receptionists are sincerely polite and courteous, the passing GP nurses always have a smile and say hello and the GPs are amazing and we are all so lucky to have you all. Just wanted to thank you for being my surgery and hanging in there in these unprecedented times. Tell the moaners to go private if they don't like it!

    Visited December 2022

    Report as unsuitable

    Review titled Linden Hall Surgery

    Replied on 13 January 2023

    Dear Mrs Cooper, Many thanks for taking the time to provide your feedback. We are delighted to hear of your positive experience of our service. We hope, and we will endeavour, to provide a standard of care that you are happy with. Yours sincerely, The Partners of Linden Hall Surgery

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  3. Review titled Impossible to get a telephone consultation

    Rated 4 stars out of 5

    by Mark Pearce - Posted on 06 December 2022

    I rang this morning on the dot of 8.00am. The recorded message advised me that the ‘surgery was receiving a high number of calls’ and it was not possible to add me to the queue. I have a very personal problem which may need seeing by a doctor. There has to be a solution to this provided in the near future -please.

    Visited December 2022

    Report as unsuitable

    Review titled Linden Hall Surgery

    Replied on 19 December 2022

    Dear Mr Pearce, We are sorry to hear of your difficulties in obtaining the help you require. We try our best to provide the best service we can offer. We appreciate there can be difficulties in getting through to reception at times, especially at a peak time like the start of the day. We continually analyse how our service is being used and work with our Patient Participation Group to try to adapt our service to what best suits our population with the resources we have. We hope you have made contact again since and been successful in obtaining the help you require, but if not we would encourage you to contact reception again or to complete an e-consultation form out on our practice website. Yours sincerely, The Partners at Linden Hall Surgery

    Report as unsuitable