Binfield Surgery - Ratings and reviews
Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Call at 8:00am, listen to lengthy recorded information only to be told queue has reached it's maximum, goodbye. Have stopped email requests for repeat prescription, use Patient Access or NHS App. Do this to find prescription item not listed, phone surgery, lengthy recorded information again, choose dispenser. Told no. q1 in a queue then cut off with a call back later dispenser is helping another patient. Before being cut off it tells you to email the surgery with your repeat prescription request yet the lengthy recorded information tells you that this is no longer possible. When you could email it worked fine. Which is it? So they have changed things and made it a lot worse. This surgery used to be good, now it is not. Seem to do everything possible to avoid speaking to you. Can't talk about a doctor appointment as impossible to get through to get one.
Visited March 2024
Review titled Binfield Surgery
Replied on 13 March 2024
Thank you for your anonymous review. If you would like to make contact with the surgery we would welcome the opportunity to discuss the contents of your review. Kind regards. Marie Cousins, Practice Manager
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Review titled Recently Transferred
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Brilliant, just brilliant - from transferring to getting an appointment, physio and referral. Understand the frustration with waiting time to get through - but no different to any other surgery. Very impressed with the doctor involved and highly recommend
Visited February 2024
Review titled Binfield Surgery
Replied on 16 February 2024
Thank you so much for your 5* review. I shall ensure I pass your kind words on to all the staff at Binfield Surgery. Kind regards. Marie Cousins, Practice Manager
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Review titled Recently Transferred
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2024
I have recently transferred to Binfield Surgery and have received a first class service. Stress free and fast transfer process, ability to get an appointment and a referral that I have been waiting for over 3 years from my previous practice, doctor was informative, understanding and talked through the processes in detail outlining each phase. Doctor was not rushed, listened and explained in detail. Highly recommend this practice and wish i had transferred before. Well done Binfield
Visited February 2024
Review titled Binfield Surgery
Replied on 12 February 2024
Thank you so much for your 5* review. I shall ensure that all staff read your feedback. Kind regards. Marie Cousins, Practice Manager
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Review titled A Practice to be avoided
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Joined this practice 3 years ago. Sadly my experience has been nothing short of negative. The appointment system is geared to block you every step of the way and a face to face appointment is not ever considered. Should you miraculously get a phone call, requests for help or reviews are pretty much refused. If you walk into the surgery it is deserted, not one patient in sight. A great contrast from the caring attitude some of my friends are getting in other areas.
Visited September 2023
Binfield Surgery has not yet replied.
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Review titled So hard to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 24 August 2023
I have now been trying for three days to get a GP appointment. Have called every day from 0755 to get the phones as soon as they open, this is just a race and very stressful when unwell. Another way of accessing is needed to support your patients. Appointments today all full by 08.07! Appointments should have some option to book in advance to help your load.
Visited August 2023
Review titled Binfield Surgery
Replied on 19 February 2024
Thank you for your anonymous review. If you would like to make contact with the surgery we would be able to look into how many times you have tried to call to book an appointment and discuss this review further. Kind regards. Marie Cousins, Practice Manager
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Review titled Referal
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
Took a few attempts to get an appointment but was then was referred for medical photography the same day, seen within a week and issue resolved , excellent service
Visited April 2023
Review titled Binfield Surgery
Replied on 03 July 2023
Thank you so much for your 4* review which I shall ensure I pass on to the team at Binfield Surgery. Kind regards Marie Cousins, Practice Manager
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Review titled A breath of fresh air....
Rated 5 stars out of 5
by TAMH - Posted on 17 March 2023
We swapped to Binfield practice following a house move and my experiences with the practice have been exceptional. From registering with the practice, organising blood tests, and having consultations, every single person I have spoken to has taken time to answer my questions or deal with my queries with care, kindness and without hurry. This is in stark contrast to the other doctor practices I have been with in the last 10 years. Wherever you train your administration staff should be compulsory for all surgeries, or perhaps you just have amazing staff from the admin team to the doctors. On a final note, yes, it would be lovely to be able to get an appointment after a 5 minute wait whenever I want to see a doctor, but I have never experienced a system that works this way. So, I will keep holding, knowing that when my call is answered I will be speaking to a lovely person who genuinely wants to help. My thanks to all at Binfield Practice for making us feel so welcome.
Visited March 2023
Review titled Binfield Surgery
Replied on 20 March 2023
Thank you so much for your kind review. I shall pass on your kinds words to all the staff at Binfield Surgery.
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Review titled Let down on postnatal appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2023
I recently had my 6 week “mum & baby” post natal check & have to say it wasn’t good at all. Firstly, the doctor checked my son but missed the hip & head check so I had to get him back out of his car seat twice. When it came to my welfare I was asked bluntly how my mental health was & if I needed contraception without looking at me whilst asking the questions. I felt so uncomfortable with him I didn’t really know how to respond. I wanted to talk about my mental health in further detail but didn’t feel as though I could open up. When looking on the checklist they are supposed to go through on the NHS website, I wasn’t asked anything else or checked upon which has left me feeling a bit let down. The practise otherwise has always been accommodating when needed for appts & when my daughter has been unwell.
Visited February 2023
Review titled Binfield Surgery
Replied on 09 March 2023
I am sorry to read your review. Should you wish your experience be looked into in more detail and have the opportunity to discuss your dissatisfaction further, then please email me directly at marie.hobden@nhs.net and I shall respond accordingly. Kind Regards. Marie Hobden, Practice Manage
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
After receiving an appointment 2 hours after the morning I called, the doctors at Binfield Surgery uncovered a more potentially sinister issue. I was extremely emotional but the doctors took extra time to talk me to ensure I understood exactly what was going to happen and reassure me that they would look after me. They also checked if there were any other issues that were upsetting me. Talking really helped get things off my chest and they were more than happy to take the time to listen. They have looked after my 2 young boys since we joined the surgery and have gone over and above what we “think” a GP practice does offer. I cannot thank them enough for looking after me and my family in the most caring and experienced/professional way to get the treatment we all needed as soon as possible. They do so much more than assess the illness and provide the appropriate prescription, they listen and help. Thank you Binfield Surgery.
Visited February 2023
Review titled Binfield Surgery
Replied on 24 February 2023
Thank you so much for your kind words and positive review. Kind regards, Marie Hobden, Practice Manager
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Review titled Feeling let down
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2023
I have supported this surgery for 17 years now but getting appointments is sometimes impossible despite one of the GPs assuring me everyone who phones after 8am can get a same day appointment. This morning I was on the phone from 8.01 until finally at almost 9am told I was No 1 in the queue and answered only to be told there were no appointments left as shortage of doctors. What a waste of an hour and very distressing. Told to phone again tomorrow but I shan't waste my time and will just get on with it. When is this surgery going to catch up with others who I hear, can book online??? So disappointed.
Visited February 2023
Review titled Binfield Surgery
Replied on 24 February 2023
Thank you for your feedback. We had a new telephone system installed in the Practice last week and have been experiencing a few technical problems while we configure this to best suit the Practice and our patients. We have taken on board patient feedback, and have altered the system slightly, working within the barriers allowed. Hopefully these changes will give patients a better experience from hereon. Thank you for bearing with us whist we have implemented the changes. Kind regards, Marie Hobden, Practice Manager