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Carisbrooke Surgery - Ratings and reviews

Reviews

Displaying 1 to 10 of 21

  1. Review titled Receptionist

    Rated 3 stars out of 5

    by Graham Bedwell - Posted on 08 January 2024

    Both my wife and my daughter have contacted this surgery in the last 2 working days. They both have had a receptionist (same person) to be rude and argumentative. You have a sign in the surgery for patients not to be abusive does this mean it's okay for the receptionist to be hostile and very rude to the patients! There is no need for this, a friendly voice always puts the patient's at ease and solves a problem a lot easier. After all the NHS in general are supposed to provide care to their patient in any circumstance.

    Visited January 2024

    Report as unsuitable

    Carisbrooke Surgery has not yet replied.


  2. Review titled Poor

    Rated 2 stars out of 5

    by Anonymous - Posted on 10 January 2024

    No face 2 face appointments no blood tests no medicine reviews with a gp just leave you on what you're already you have hospital saying one thing go another constant battle

    Visited January 2024

    Report as unsuitable

    Carisbrooke Surgery has not yet replied.


  3. Review titled Poor practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 08 November 2023

    Had an appointment @9am The person I was seeing showed up at 915 not first time if you want prescription quickly forget two week ago request painkillers as I was in agony still waiting for prescription

    Visited November 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 13 November 2023

    Dear Patient, thank you for your feedback. The recent weather has caused some challenges with staff arriving on time and we apologise that you were seen a little late for your recent appointment. I am unable to investigate the issue with your request for pain relief as you have left your feedback anonymously however if you would like to discuss this further please do contact the practice and ask to speak to me. Kind regards Claire Critoph Practice Manager

    Report as unsuitable


  4. Review titled Poor practice

    Rated 1 star out of 5

    by Anonymous - Posted on 20 November 2023

    Was recently seen at surgery by some one and they have referred me back to msk this should not have happened as I'm under a conultsant this meaning chsnces of more injections which I need also needed physiotherapy now have to wait until end of jan to see if i can have MRI andwhether i csn have injectins in mean time left in pain

    Visited November 2023

    Report as unsuitable

    Carisbrooke Surgery has not yet replied.


  5. Review titled frustrating

    Rated 2 stars out of 5

    by David Winship - Posted on 04 September 2023

    circumtances are difficult im a delivery driver working 10 hrs a day phone signal at home is poor plus ive an eldely mum in hospital so its better to communicate via engage consult they wont respond by message why can they not do something simple no response required

    Visited September 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 13 November 2023

    Dear Mr Winship, Thank you for your feedback and I am sorry to hear of your recent difficulties. You have indicated that response is not required but please do contact me at the practice should you find this would be of benefit. Kind regards Claire Critoph Practice Manager

    Report as unsuitable


  6. Review titled Poor practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 20 September 2023

    As others have said unresponsive they don't listen to or want to understand patient issues mental health is a joke. They always pass the buck don't review the medication or check on patients well being

    Visited September 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 13 November 2023

    Dear Patient Thank you for your feedback. I am sorry to hear of your difficulties and would like to investigate the issues that you have raised although I am unable to contact you as you have left your feedback anonymously. Please do contact the practice and ask to speak to me if you would like to discuss these issues further. Kind regards Claire Critoph Practice Manager

    Report as unsuitable


  7. Review titled Good gps

    Rated 4 stars out of 5

    by Slowly imoroving - Posted on 10 August 2023

    Slowly improving response times have improved every body has different circumstances I think the practice needs to recognise a bit more

    Visited August 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 14 August 2023

    Dear Patient, thank you for leaving your anonymous feedback and recognising practice improvements. I am unable to contact you to discuss this further, but please do contact the practice and ask for the practice manager if you would like to expand further on the feedback. many thanks Claire Critoph Practice Manager

    Report as unsuitable


  8. Review titled Poor practice

    Rated 3 stars out of 5

    by Anonymous - Posted on 30 August 2023

    Very unresponsive especially if your not patient confidentiality is questioableshould be able to book appointments via engage consult trying to get through at 830 is impossible needs some one who respects patient req9

    Visited August 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 13 November 2023

    Dear Patient Thank you for your feedback. I would appreciate the opportunity to investigate the issues you raise but as you have left your feedback anonymously I am unable to contact you directly. If you would like to discuss the issues you raise further please do contact the surgery and ask to speak to me. kind regards Claire Critoph Practice Manager

    Report as unsuitable


  9. Review titled Great Practice would definitely recommend

    Rated 5 stars out of 5

    by Genevieve Marsh - Posted on 12 July 2023

    I and my family have been patients of this surgery for the last 23 years. I have never had any issues with any of the staff, nurses and doctors. They have always been very polite, helpful and incredibly supportive. I would have no hesitation in recommending this surgery. They have supported family through some very difficult heath issues and made the experience less traumatic.

    Visited July 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 13 July 2023

    Dear Mrs Marsh Thank you so much for taking the time to write such a lovely message about all our staff. They will be delighted that someone has recognised all their hardwork, and taken the time to post it on NHS Choices. I will make sure that they see a copy of your post. I hope that we can continue to win your praise, and thank you once again. Kind regards Claire Critoph, Practice Manager

    Report as unsuitable


  10. Review titled Rubbish practice

    Rated 1 star out of 5

    by Anonymous - Posted on 24 March 2023

    I have ongoing issues with feet and back which make it difficult to walk in a postman so need these to be work I have asked three times of I can be clclassifed as disabled which would help work wise but the gentleman refused to answer the question not allowed to speak with go practice manager uncaring unhelpful

    Visited March 2023

    Report as unsuitable

    Review titled Carisbrooke Surgery

    Replied on 27 March 2023

    Dear Patient, thank you for your feedback however as you have posted anonymously I am unable to contact you directly. You may find this link helpful for information on disablement classification: https://www.citizensadvice.org.uk/law-and-courts/discrimination/check-if-youre-protected-from-discrimination/what-counts-as-disability/ If you feel it would be beneficial to discuss this further with me please contact reception as ask to speak to the practice manager. Regards, Claire Critoph, Practice Manager

    Report as unsuitable