Brondesbury Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice but long waiting times to be seen
Rated 4 stars out of 5
by Anonymous - Posted on 19 March 2024
I had an appointment on the 11th of March and had to wait over 1 hour to be seen by the GP and was extremely sick. The same happened to my husband this morning. He booked an appointment at 8:10 and at 8:40 had to leave practice because had to send kids to school. I may understand that when is an afternoon appointment the doctor may run late but at 8 in the morning camon is lack of professionalism. The practice has to work around long waiting lists, as all those people waiting may infect each other.
Visited March 2024
Brondesbury Medical Centre has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Ewa Ohlsson - Posted on 12 March 2024
I was very pleased with my visit today. dr who saw me today was reassuring and understanding and she put my my mind at ease. Very skilful and professional.
Visited March 2024
Brondesbury Medical Centre has not yet replied.
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Review titled Minor surgery clinic
Rated 4 stars out of 5
by Hilary Bruce - Posted on 01 March 2024
Two days ago, two staff members removed quite a large sebaceous cyst from my neck. My treatment during the procedures was wholly professional, kind and thoughtful. I knew exactly what was being done when it was done, and why. There was no pain. And I have just the neatest of stitches. Day after the op, slight soreness, today, no pain, soreness, swelling nor redness. I am extremely grateful to the doctors and the practice for relieving me of a most unappealing feature that, after having annoyed me for nigh on 40 years, has now gone.
Visited February 2024
Brondesbury Medical Centre has not yet replied.
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Review titled A great service - again!
Rated 5 stars out of 5
by Baz Hurrell - Posted on 01 February 2024
Had second surbaceous cyst removed a fortnight ago. Same professional and patient-friendly service. Longer procedure this time but accompanied by same reassuring attention as before. Wound healed nicely now. Thank you Brondesbury!
Visited January 2024
Brondesbury Medical Centre has not yet replied.
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Review titled New Booking System
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
Went to book doctors appointment. Receptionist said we have new system now you have to do it online. When I said I wasn’t online he said so down wait till I see these people. 15 mins later he came out to a computer on wall in waiting room which was in full view of everyone and asked me to describe my symptoms in full and entered them in computer. Why can’t receptionist do this at desk in privacy is it a new way to relieve boredom of patients in waiting room so they forget how long they are waiting. This is discrimination against elderly and disabled and should be changed
Visited January 2024
Review titled Brondesbury Medical Centre
Replied on 08 January 2024
Dear Patient, Thank you for your feedback and I am sorry that this has been your experience. The reason for using the touch screen is to show patients how easy it can be to complete our online form, the questions asked are the same as those that would be asked at the desk. If anyone has genuine reasons for not being able to complete the form a member of the reception team will do so for them over the phone or at the desk. Many thanks Practice Manager
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Review titled Very patient-friendly practice
Rated 4 stars out of 5
by Baz Hurrell - Posted on 05 December 2023
Had a surbaceous cyst removed today. The Doctor was very pleasant and gave a full and very helpful description of the procedure beforehand and gave me a copy of After Care instructions. She very skillfully kept me chatting and very quickly it was all done. It's not all doom and gloom at the NHS - at least not at the Brondesbury.
Visited December 2023
Review titled Brondesbury Medical Centre
Replied on 08 January 2024
Thank you so much for your comments. We are pleased with your experience. At all times we do our best. Many thanks Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Katharine Le Van - Posted on 12 December 2023
My thanks to the brilliant Dr I saw last week. She was considerate, efficient and outlined my options in detail. Thankfully this was a simple problem that was easily fixed but I really appreciated not being reminded of an 8 minute slot or the limitation on only 1 problem / consult being enforced. Thank you again!
Visited December 2023
Review titled Brondesbury Medical Centre
Replied on 08 January 2024
Thank you so much for your comments. We are pleased with your experience. At all times we do our best. Many thanks Practice Manager
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Review titled Its good practice, I been using it since the nineties
Rated 5 stars out of 5
by Driss Mharchi - Posted on 21 November 2023
Great treatment options.I had a Minor surgery which went very smooth and painless. Doctors were reassuring and supportive. Would never change this Gp.
Visited November 2023
Review titled Brondesbury Medical Centre
Replied on 08 January 2024
Thank you so much for your comments. We are pleased with your experience. At all times we do our best. Many thanks Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by badrieh shehade - Posted on 04 October 2023
Great treatment options, very lovely staff. I had a Minor surgery today which went very smooth and painless. Doctors were reassuring and supportive. Would never change this Gp.
Visited October 2023
Review titled Brondesbury Medical Centre
Replied on 08 January 2024
Thank you so much for your comments. We are pleased with your experience. At all times we do our best. Many thanks Practice Manager
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Review titled Excellent care
Rated 4 stars out of 5
by Edward McNamara - Posted on 05 September 2023
I had a sebatious cyst removed at Brondesbury Medical Centre on 15th August 2023.The reception staff were very polite and helpful. The doctor and her staff were kind and informative. They explained to me about the procedure before hand. I experienced very little pain or discomfort afterwards. They advised me what to do if this was the case. They informed me that the stitches were self disintegrating. It wold not be necessary to book an appointment to have them removed. Everything is good now and healing well.
Visited August 2023
Review titled Brondesbury Medical Centre
Replied on 08 January 2024
Thank you so much for your comments. We are pleased with your experience. At all times we do our best. Many thanks Practice Manager