Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Attentive doctor
Rated 5 stars out of 5
by Tomasello - Posted on 04 June 2025
--- I just wanted to take a moment to express my heartfelt gratitude for the exceptional care and support provided to me today. His professionalism, expertise, and kindness have truly made a difference in my experience. From the thorough explanations to the genuine compassion he showed.
Visited June 2025
Review titled Hiyos
Replied on 09 June 2025
Dear Tomasello This is so lovely to hear, many thanks indeed. We hope you'll continue to have positive experiences with us! Many thanks, your Hiyos team :-) Ps. Soon you won't be able to leave a review on here, as the NHS review process is being overhauled. If you would like to leave a review in the future, we would love it if you could do so by visiting our practice on Google. Thanks :-)
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Review titled Thank You
Rated 4 stars out of 5
by Paul Younger - Posted on 05 June 2025
Thank You for actioning my repeat prescription request promptly and clearly It is very much appreciated
Visited June 2025
Review titled Hiyos
Replied on 09 June 2025
Dear Paul Thank you for your lovely comment! We have worked hard over the years on our prescription service as we know how busy our patients' lives are, and that's therefore important to get their medication to them quickly! Great to hear you're pleased with our service. Many thanks, from your Hiyos team :-) Ps. Soon you won't be able to leave a review on here, as the NHS review process is being overhauled. If you would like to leave a review in the future, we would love it if you could do so by visiting our practice on Google. Thanks :-)
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Review titled Prescription order
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2025
I sent my prescription request few hours ago and I have already received a text message to say that it has been sent to my pharmacy. I am very happy with the service as always. I am going away today and it was very important for me to get the prescription. I just want to thank your department who sends the prescriptions
Visited May 2025
Review titled Hiyos
Replied on 19 May 2025
Many thanks for leaving your feedback. It's great to hear you're happy with our prescription service! We have worked hard over the years to provide a streamlined and efficient service, so it's good to hear our patients are benefitting from it. We hope you continue to enjoy being a Hiyos patient! Many thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled My GP practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 May 2025
Normally the service and doctors and staff are polite and act in a respectful and professional way. Have had some instances where I have felt like I should have not booked an appointment and bothered the staff and doctors. The surgery sends us a message view your test results and I am saying about my self if I could read and understand the results than I would not need a GP to consult. I my opinion the surgery should get a trained person to ring the patient and speak to them about the outcome of the results. We can only ring between 12pm to 1pm to speak to a doctor to explain the results. One does ring and you could be the 23 patients in line waiting to speak with the doctor. This can take over 1 hour waiting to speak to the doctor.
Visited May 2025
Review titled Hiyos
Replied on 09 June 2025
Many thanks for leaving your feedback, which is really valuable to us. We appreciate your comments about the test results system. We know that there are limitations with the 12-1pm service, including having to wait a long time sometimes. We have been working on this recently, and in the last week or so have been trialling a new system where timed slots are allocated to patients so that they can speak with their clinician about results, without having to hold on the line. We will monitor this new system and its efficiency! In the meantime do please get in touch if you have further questions or comments, and we hope you stay well and have positive experiences going forward. Many thanks, from your Hiyos team Ps. Soon you won't be able to leave a review on here, as the NHS review process is being overhauled. If you would like to leave a review in the future, we would love it if you could do so by visiting our practice on Google. Thanks :-)
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Review titled Prescription question
Rated 4 stars out of 5
by Antony - Posted on 06 May 2025
I had tried to get my prescription on line over the bank holiday but there was a problem I phoned the surgery on the Tuesday and explained the situation the receptionist was very helpful and understanding as I only had a days worth of medication With in 5 minutes I had a text message explaining my prescription had been sent over to the chemist this request was delt with promptly and with no worries
Visited May 2025
Review titled Hiyos
Replied on 19 May 2025
Dear Antony, many thanks for leaving your feedback. We're glad to hear you were able to get your prescription quickly! We hope you continue to enjoy our services :-) Many thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Hiyos
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2025
I had an appointment today at 15:40 but had to wait for 35 minutes till I had been seen by the doctor . Last time I had taken a appointment for my son as he was not well but was late for 2 Mintues and the reception cancled my son appointment which is not fair
Visited April 2025
Review titled Hiyos
Replied on 24 April 2025
Many thanks for taking the time to leave your review, it is really valuable for us to get feedback like this so we can work on improving our services. We're sorry to hear you had a poor experience with us - we would be very happy to look into your case further if you would like to email us your details at manager.hiyos@nhs.net. Many thanks From your Hiyos team
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 15 April 2025
Good experience. Good staff. I mostly get appointments easily. Phone calls are answered efficiently.
Visited April 2025
Review titled Hiyos
Replied on 24 April 2025
Many thanks for leaving your feedback, we're so glad to hear you're having good experiences as a Hiyos patient. We strive to make things as easy as possible for our patients, and we're working continuously to improve our services. Hope you like our new waiting area! Thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Quick service
Rated 5 stars out of 5
by Nishma Fatoo - Posted on 22 April 2025
On contacting my practice Hiyos today for repeat prescription, it was fairly easy and quick process on connecting with the respected personnel who made note of my requirement and I received an immediate confirmation within an hour of the prescription request being forwarded to the pharmacy and the pharmacy acknowledging the request. That was quite fast service.. Keep it up Hiyos!
Visited April 2025
Review titled Hiyos
Replied on 24 April 2025
Dear Nishma, thanks for leaving your comments. Great that you found our prescription service efficient and fast! We have worked hard in recent years to make things as quick and easy as possible when it comes to our patients' medication - so we're glad to hear you're happy! We hope you like the improvements we've made recently to our waiting room too! Many thanks From your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2025
Have been my GP for many years and overall it's a good practice. People are polite and the clinic is well maintained. Today I contacted them for an allergy issue with my nose and they have provided medicines which helped in treatment. There are many doctors here and hence can't give a generic comment on the doctors expertise as I had mixed experiences with some of them. What I don't like is their booking system which is purely over telephone and one need to call between 8am to 10am which is school run period and we will be on hold for 20 mins or more. They should increase the time period or add an extra slot in the evening from 4pm to 5pm which will really help us all. Or introduce online booking for non urgent cases at least.
Visited March 2025
Review titled Hiyos
Replied on 29 April 2025
Many thanks for your feedback which is really helpful. Your comments on our 8-10 telephone booking system are completely valid and we are at the moment discussing internally whether we can improve on this system, as we appreciate how this limited time period does not suit everyone. We will keep you updated and hope that you have positive experiences with us in the meantime! Many thanks Your Hiyos team Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled First Practice
Rated 4 stars out of 5
by Shirley Laycock - Posted on 04 February 2025
The doctor saw me and prescribed antibiotics and was told it is sent to chemist digital y said I needed to wait as it will take an hour. I said no problem will do my shopping and then collect my prescription . An hour later went to collect my prescription and got told nothing has been sent . I walked back to the First practice and was informed that the doctor needs to send it. It took 10 minutes for them to send it to the chemist. I walked to the pharmacy to collect my prescription and then I was told the pharmacy staff are going on a break and I need to come back at 5 pm . That’s one and half hours wasted of my time and not getting my antibiotics because of the First practice didn’t send my prescription. As I patient I respect the doctors and pharmacist roles but to make someone wait that long is outrageous. I had all my shopping frozen food and had to wait another 30 minutes before I could get my antibiotic and then go home . I saw the doctor at 3:10 and still waiting for the pharmacy to open at 5 pm . I won’t get home till 6 pm.
Visited February 2025
Review titled Hiyos
Replied on 10 February 2025
Thank you Shirley, for taking the time to leave your feedback. We're very sorry you've had a frustrating experience with your prescription. We have worked hard to provide a service which prevents our patients waiting too long for their medication, so it's disappointing to hear that something went wrong here. We will be looking at your experience and discussing internally how we can learn from it. Some clinicians see patients but are not able to prescribe and so the prescription must be signed by a different clinician. There should be no delay in doing that, however. We will be reviewing our systems to make sure we can avoid it happening again. We hope you have better experiences in the future with Hiyos. Many thanks, from your Hiyos team.