Wrafton House Surgery - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by David Lacey - Posted on 02 May 2024
excellent standard of service from the GP, from booking appointment on line to face to face appointment everything was handled extremely efficient and professional
Visited May 2024
Wrafton House Surgery has not yet replied.
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 03 May 2024
Had a telephone consultation with the nurse and she was very informative and helpful with my situation.
Visited May 2024
Wrafton House Surgery has not yet replied.
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Review titled Reliable Friendly Family Practice
Rated 4 stars out of 5
by J-9 - Posted on 04 May 2024
Receptionists were helpful friendly came round & helped me with pod when I had error following tutorial on machine. Receptionist booked me in with phone appointment that week with lovely nurse. I received my call on the allocated time, nurse was caring friendly made sure I was on the right path with my hrt processed a prescription for me & booked me in for a smear. Was an extremely pleasant phone appointment with a lovely knowledgeable nurse that made you feel relaxed & able to talk freely.
Visited May 2024
Wrafton House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Nurse was really supportive and helpful also, she listened to me problems and able to support me and see what is going on with some medication that I am taking for my migraines, hoping that something that I might get help and advice with my migraines. And also giving me advice towards my health and I hope that something happens.
Visited May 2024
Wrafton House Surgery has not yet replied.
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Review titled Help me
Rated 5 stars out of 5
by Steve Reeves - Posted on 03 April 2024
I couldn't get through on the phone but they had a option to save you place in the queue and gave me a ring back when it was my turn. It must be new as I have never had this option before but think its a great option to have and also the receptionist was helpful and understanding and help me with a phone call back from the doctor. Thank you wrafton House
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Reeves Thank you so much for giving us a five star review. You are correct, we have had a new telephone system installed recently, which on the whole is getting good reviews. Lots of patients like the call back feature as it saves them hanging on the telephone. I will share your review with the whole team who I know will be delighted to read it. You may like to look at using e consults next time which are on our website www.wraftonhosuesurgery.co.uk There is a form to complete and you will either get a call back or a message. Kind regards Sylvia Lane Practice Manager
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Review titled Sympathetic Service
Rated 5 stars out of 5
by Peter Garratt - Posted on 30 April 2024
I am in rehabilitation following a shoulder injury and have had some issues with pain management, sleep, anxiety and concerns over my blood pressure. I have used the eConsult service to gain advice and I have to say I have found it responsive and useful. Advice has been given and, on occasion, both GPs and practice nurses have telephoned when circumstances suggest it would be useful. This has engendered the feeling the practice is ‘there’ for me, which is both comforting and reassuring. I have sometimes felt I have been ‘bothering’ the practice, but the quality of responses suggests quite the opposite.
Visited April 2024
Wrafton House Surgery has not yet replied.
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Review titled Very friendly practice
Rated 5 stars out of 5
by Greg Skinner - Posted on 23 April 2024
I had a call from the practice following submitting annual blood pressure readings. She was very reassuring about the readings. Offered a health check and arranged it for the next day and also managed to get me an appointment with a doctor for an unrelated issue to coincide with the health check. She could not have been friendlier or more helpful
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Mr Skinner Thank you so much for taking the time to write such a lovely review. I will share it with the whole team who will be delighted to read it. I am pleased to know that you had an appointment with the doctor and a health check on the same day. We are always pleased when everything comes together and patients are happy with the result. Kind regards Sylvia Lane Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
Call in connection with request for new prescription and nurse was wonderful. Very helpful and also booked me for a blood test to do a full health check. Talked though my history and was in no rush to get me off the phone. Checked through my records also noticed that would be a good idea to pop by and do my blood pressure too. Prescription was done whilst on the call. Outstanding care. Thank you.
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient Thank you so much for giving us a five star review. I will share it with the whole team. I know that they will all be delighted to read it and be appreciative that you took the time to write it. It is always uplifting in these difficult times to know that patients are happy with the care they are given by everyone on the team. Kind regards Sylvia Lane Practice Manager
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Review titled Great practise, empathy and professionalism
Rated 5 stars out of 5
by Cristina Orita - Posted on 01 May 2024
I have nothing but respect and gratitude for the attention that has been given to me. With professionalism and compassion I was guided into finding the best course of treatment for me, followed up by phone calls to check my progress and empathy shown all the time. Simply amazing.
Visited April 2024
Wrafton House Surgery has not yet replied.
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Review titled Worse treatment
Rated 1 star out of 5
by A patient - Posted on 11 April 2024
For more than a month now, I've been awaiting the provision of compression socks for my husband, who suffers from both motor neurone disease and dvt (thrombosis). However, I keep getting passed from one person to another, with nobody taking responsibility to resolve the issue. Each time I inquire, blame is shifted onto someone else, resulting in a frustrating lack of progress. Despite the urgency, there's been no prescription issued for the compression socks, and measurements haven't been taken. These compression socks are vital for my husband's condition. His feet are turning blue, he's lost the ability to move his toes, and his mobility is severely impaired, making walking increasingly difficult. The ongoing delay and lack of action are extremely stressful and disheartening. It's deeply concerning that there seems to be a lack of care and responsibility for patients' well-being. Why is there such incompetence and disregard for patients like my husband?
Visited April 2024
Review titled Wrafton House Surgery
Replied on 26 April 2024
Dear Patient, I am really sorry to hear about your poor experience trying to get a prescription for compression socks. I totally understand that on this occasion we failed to give care in a timely manner. I can assure you that we do not disregard any of our patients and would like to put the matter right for your husband. If you would like to contact the surgery direct, I am sure we can sort this out for you. Kind regards Sylvia Lane Practice Manager