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GP surgery appointments

Coronavirus update

Your GP surgery may have made online appointment booking unavailable due to coronavirus (COVID-19). If you cannot book an appointment online, contact your surgery by phone to book an appointment.

Book an appointment

GP appointment booking unavailable

Your GP surgery may have switched off appointment booking. You can contact your surgery to book a GP appointment.

If the service is available at your surgery, you can ask your GP for advice through an online form and they will reply by phone or email.

For urgent medical advice, go to 111.nhs.uk or call 111.

Appointment types available

Your GP surgery decides what appointment types are available. They may add more details to help you book the right appointment type.

  1. Go to Appointments.
  2. Select GP surgery appointments.
  3. Select Book a GP appointment.
  4. Select Which type of appointment do I need?

If you still need help choosing the right appointment, contact your GP surgery.

Appointment type or slot time unavailable

Contact your GP surgery if there are no appointment types or times available.

If the appointment time you selected is now showing as unavailable, someone else may have booked your preferred appointment slot before you finished your booking. If this happens, you can try searching again. There may still be a slot available at the same time, but with a different surgery member.

If the service is available at your surgery, you can ask your GP for advice through an online form and they will reply by phone or email.

For urgent medical advice, go to 111.nhs.uk or call 111.

Urgent GP appointments

You cannot book urgent GP appointments in the NHS App. You can only book appointments made available online by your GP surgery.

Contact your surgery to get an urgent appointment. For urgent medical advice, go to 111.nhs.uk or call 111.

Booking appointments in advance

The NHS App shows appointments that are available to book online at your surgery in the next 16 weeks.

Your GP surgery decides how far in advance appointments are available to book.

Longer appointments

Appointments are usually 10 minutes long. Some GP surgeries may offer longer appointments.

Depending on the type of appointment you need, you may be able to book a longer appointment.

  1. Go to Appointments.
  2. Select GP surgery appointments.
  3. Select Book a GP appointment.
  4. Select Which type of appointment should I book? and choose the type best suited to your needs.

If you have further questions, contact your GP surgery.

Booked appointments

Add an appointment reminder to your calendar

You can add appointment reminders to your calendar when using the NHS App on your device, but not from the browser on your desktop or laptop computer.

  1. Go to Appointments.
  2. Select GP surgery appointments.
  3. Select Your GP appointments.
  4. In your upcoming appointments, find the appointment you want to add a reminder for and select Add to calendar.

From here you can follow the instructions on the screen.

No upcoming appointments showing

You may not see your upcoming appointments if:

  • your GP surgery does not currently allow online appointment booking
  • your GP surgery stopped using online appointment booking after you booked the appointment
  • you cancelled the appointment
Change an appointment

You cannot change your appointment details using the NHS App. If you need to change the date or time, you can cancel the existing appointment and book a new one or contact your GP surgery.

Cancel an appointment

If your GP surgery allows online cancellations, you'll see a link to cancel on your upcoming appointment.

To cancel in the NHS App:

  1. Go to Appointments.
  2. Select Your GP appointments.
  3. Under Your upcoming appointments, select the appointment you want to cancel.
  4. Then select Cancel this appointment.

Your GP surgery may stop accepting online cancellations if it's too close to the appointment time. If you cannot cancel your appointment in the NHS App, contact your surgery.

Page last reviewed: 2 April 2021
Next review due: 1 April 2022