You can call 119 if you have questions or need help with COVID-19 vaccinations, testing, NHS COVID Pass, and more.
Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages.
Lines are open:
- Monday to Friday from 8am to 6pm
- Saturday and Sunday from 9am to 1pm
Lines are open on bank holidays.
Information:
If you need help from a British Sign Language (BSL) interpreter, use the free online 119 BSL interpreter service from SignVideo.
Help with testing
You can call 119 to:
- get help reporting a positive or void lateral flow test result
- get guidance on how to do tests
- ask questions related to travel and testing
- complain about a testing service or get advice about how to complain
Information:
You can no longer report a negative result to 119, unless you are going into hospital and need to provide evidence of a negative result.
Help with vaccination
Vaccination bookings
You can call 119 to:
- book a COVID-19 vaccination appointment, including booster vaccination appointments
- cancel and rebook COVID-19 vaccination appointments
Help with an NHS COVID Pass
You can call 119 to:
- ask questions about the NHS App or the online NHS COVID Pass service
- get an NHS COVID Pass letter