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When to call 119

You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.

Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages.

Lines for the NHS COVID Pass, vaccinations, advice about testing and staying at home are open Monday to Friday from 9am to 5pm, and on Saturday from 9am to 1pm. Closed on Sunday and bank holidays.


If you need help from a British Sign Language (BSL) interpreter, use the free online 119 BSL interpreter service from SignVideo.

Help with testing and staying at home

You can call 119 to:

  • get help reporting a positive or void lateral flow test result
  • get guidance on how to do tests
  • ask questions related to travel and testing
  • complain about a testing service or get advice about how to complain

You can no longer report a negative result to 119, unless you are going into hospital and need to provide evidence of a negative result.

Help with vaccination bookings

You can call 119 to:

  • book a COVID-19 vaccination appointment, including booster vaccination appointments
  • cancel and rebook COVID-19 vaccination appointments

Help with an NHS COVID Pass

You can call 119 to:

  • ask questions about the NHS App or the online NHS COVID Pass service.
  • get an NHS COVID Pass letter

Help with your COVID-19 vaccination record

You can call 119 to:

  • get help if you think the information in your COVID-19 vaccination record is wrong or any information is missing

If you need help with your vaccination record, call 119 and ask to speak to the Vaccination Data Resolution Service. You should get a call back within 21 days.

You can call 119 for help with your COVID-19 vaccination record if you had your vaccination in England, Scotland or Wales and you're registered with a GP in England.


Urgent medical help

If you have an urgent medical problem and you're not sure what to do, get help from NHS 111 online or call 111.

More information

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Page last reviewed: 24 October 2022
Next review due: 24 April 2023