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When to call 119

You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.

Calls to 119 are free from mobiles and landlines. Lines are open every day from 7am to 11pm. 119 provides support in 200 languages.


If you need help from a British Sign Language (BSL) interpreter, use the free online 119 BSL interpreter service from SignVideo.

Help with testing and self-isolation

You can call 119 to:

  • get a free PCR test or a lateral flow test
  • get help reporting PCR or lateral flow test results
  • get guidance on how to do tests
  • ask questions related to travel and testing
  • complain about a testing service or get advice about how to complain
  • get advice on when to self-isolate, and financial support while you're self-isolating

Help with vaccination bookings

You can call 119 to:

  • book a COVID-19 vaccination appointment, including booster vaccination appointments
  • cancel and rebook COVID-19 vaccination appointments

Help with an NHS COVID Pass or medical exemption form

You can call 119 to:

  • ask questions about the NHS App or the online NHS COVID Pass service.
  • get an NHS COVID Pass letter
  • get a medical exemption form

You can apply for medical exemption from a COVID-19 vaccination if you believe you cannot be vaccinated or tested on medical grounds.

Help with your COVID-19 vaccination record

You can call 119 to:

  • get help if you think the information in your COVID-19 vaccination record is wrong or any information is missing

If you need help with your vaccination record, call 119 and ask to speak to the Vaccination Data Resolution Service. You should get a call back within 21 days.

You can call 119 for help with your COVID-19 vaccination record if you had your vaccination in England, Scotland or Wales and you're registered with a GP in England.


Urgent medical help

If you have an urgent medical problem and you're not sure what to do, get help from NHS 111 online or call 111.

More information

Find out more about:

Page last reviewed: 19 January 2022
Next review due: 2 February 2022