In England, you’ll be contacted by the NHS Test and Trace service if you test positive for coronavirus (COVID-19).
You'll be asked where you've been recently and who you've been in close contact with.
This will help the NHS contact anyone who may have caught the virus from you.
How you'll be contacted
You'll be contacted by email, text or phone.
Text messages will come from NHStracing. Calls will come from 0300 0135000.
Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.
What you'll be asked to do
You'll be asked to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk.
On the contact tracing website, you'll be asked for information including:
- your name, date of birth and postcode
- if you live with other people
- any places you've been recently, such as a workplace or school
- names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)
If you cannot use the contact tracing website, you'll be asked for this information over the phone.
The NHS Test and Trace service will not:
- ask for bank details or payments
- ask for details of any other accounts, such as social media
- ask you to set up a password or PIN number over the phone
- ask you to call a premium rate number, such as those starting 09 or 087
How your information will be used
All information you provide to the NHS Test and Trace service is confidential.
No one who is contacted will be told your identity.
Anyone you've been in close contact with will be told to stay at home (self-isolate) for 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear.