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NHS Test and Trace: if you're contacted after testing positive for coronavirus

In England, you’ll be contacted by the NHS Test and Trace service if you test positive for coronavirus (COVID-19).

You'll be asked where you've been recently and who you've been in close contact with.

This will help the NHS contact anyone who may have caught the virus from you.

How you'll be contacted

You'll be contacted by email, text or phone.

Text messages will come from NHStracing. Calls will come from 0300 0135000.

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

What you'll be asked to do

You'll be asked to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk.

On the contact tracing website, you'll be asked for information including:

  • your name, date of birth and postcode
  • if you live with other people
  • any places you've been recently, such as a workplace or school
  • names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)

If you cannot use the contact tracing website, you'll be asked for this information over the phone.

Important

The NHS Test and Trace service will not:

  • ask for bank details or payments
  • ask for details of any other accounts, such as social media
  • ask you to set up a password or PIN number over the phone
  • ask you to call a premium rate number, such as those starting 09 or 087

How your information will be used

All information you provide to the NHS Test and Trace service is confidential.

No one who is contacted will be told your identity.

Anyone you've been in close contact with will be told to stay at home (self-isolate) for 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear.

Information:

More about NHS Test and Trace

GOV.UK: NHS Test and Trace – how it works

Page last reviewed: 7 August 2020
Next review due: 14 August 2020