P and S Chemist

02084786108 P&S Chemist, 111 Ilford Lane , ILFORD, Essex, IG1 2RJ


  • Coronavirus Prevention Measures at P&S Chemist
  • Community Pharmacy Patient Questionnaire 2019/2020
  • Travel Clinic: Get Vaccinated & Be Safe On Your Travels


Coronavirus Update (Read our NEWS entry for full details): Protecting our staff is a priority, as they cannot help you if they have to undergo self-isolation. Consequently, if you have any symptoms: continuous cough or a high temperature of 37.8 degrees or above, self-isolate for 7 days, and if a member of your family has these symptoms; please ensure everyone in your household self-isolates for 14 days.

If you are a high-risk patient, with an underlying health condition, self-isolation has been advised by health officials and the government, until it is declared safe. All our staff are wearing personal protective equipment and will only allow a limited number of patients into the pharmacy at any one time, whilst asking patients to stand two meters apart.


Welcome to P&S Chemist, we has been providing the most extensive range of Award Winning pharmacy services in Redbridge for over 30 years. 

We take great pride in the depth of our knowledge, expertise and the quality of our services. Ensuring we provide the very best in medicine management, health care needs and free advice for you and your family.

Our range of services also includes ACWY Vaccination Service, diagnostic testing for Cholesterol and Blood Sugar. A full service Travel Clinic that includes the vaccination of children from the age of one.

Free Blood Pressure & Blood Glucose Testing: Knowing your Blood Pressure and Blood Glucose Levels can help to prevent a potential health event and can be carried out at anytime during our opening hours.

We Carry Out 10 Year Heart & Diabetic Risk Testing: These two tests can help discover your risk of a Heart Event and your risk of developing Diabetes within the next 10 years.

Allergy Testing for Foods & Inhalants: For people who want to see which alergens may cause their irritable bowel syndrome,allergic eczema or asthma, seasonal itchy eyes and runny nose or headaches.

Follow us on Twitter, Facebook and Instagram for the latest health news, advice and information.

Opening times

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 18:00
Friday 09:00 - 19:00
Saturday 10:00 - 17:00
Sunday Closed

Last verified on 29/03/2021

Departments and services

We provide a comprehensive list of NHS and Private services, please call for more information.
Cholesterol Testing
Vaccination service
Period Delay treatment for women
Travel Advice and Antimalarial Treatment
Treatment for Erectile Dysfunction

To search for a specific treatment, use our full list of departments

Latest news

Coronavirus Prevention Measures at P&S Chemist

Warning Coronavirus, Prevention Measures at P&S Chemist

Protecting our staff against Coronavirus is a priority, as our staff cannot help you or our other patients if we have to close our pharmacy and undergo self-isolation. Due to the Coronavirus outbreak, P&S Chemist outlines the following advice about visiting our pharmacy and/or using our services below.

Do not leave your home or come to P&S Chemist if you have either:

A High Temperature: This means you feel hot to touch on your chest or back with a temperature of 37.8 degrees or above (although you do not need to measure your temperature to tell if it's high).

A New, Continuous Cough:This means coughing a lot more than an hour, or three (3) or more coughing episodes in twenty-four (24) hours (if you usually have a cough, it may be worse than usual).

Consequently, if you have any symptoms of Coronavirus, please self-isolate for seven (7) days, and if a member of your family or household has these symptoms, please ensure everyone in your home self-isolates for fourteen (14) days.

To protect others, do not go to places such as your GP surgery, pharmacy or hospital. Stay at home and use the 111 online Coronavirus service to find out what to do in more detail.

If you are a high-risk patient, with an underlying health condition, self-isolation has been advised by health officials and the government, until it is declared safe. If you have repeat prescription or have medicines that need to be collected. P&S Chemist will deliver these to you, minimising your potential risk of Coronavirus infection, in-line with the Department of Health, the NHS and UK Government guidelines.

All our staff at P&S Chemist are wearing personal protective equipment for their safety and yours, and will only allow a limited number of patients into the pharmacy at any one time, whilst asking patients to stand two (2) meters apart within our pharmacy to meet the social-distancing regulations.

Please, help us to help you, follow the regulations and please demonstrate patience whilst waiting to be served. As this will help us to help you more quickly.

Thanking you all in advance, and hoping you all stay safe, from all the staff at P&S Chemist.

Last updated on 31 March 2020.

Community Pharmacy Patient Questionnaire 2019/2020

95% of our customers rate our service as very good or excellent.

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. 

The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. 

The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2019/2020 are provided here.


Associated document

CP Patient Questionnaire (.pdf, 1.15 MB)

Last updated on 31 March 2020.

Travel Clinic: Get Vaccinated & Be Safe On Your Travels

Travel Clinic: Get Vaccinated at P&S Chemist, we are accredited to vaccinate children

With the increasing numbers of individuals who are travelling further afield for holidays, business trips and visiting relatives etc. The need for persons in the United Kingdom to protect themselves from a wide-range of potential health threats in overseas territories is extremely high. With this in mind, P&S Chemist is introducing its own Travel Clinic Service, we would provide support, advice, vaccines and medicines to ensure that you have a safe trip.

To make the most of this service, it is advisable to contact P&S Chemist as soon as you are aware that you are travelling. Some vaccinations are compulsory for travel into some countries, whilst some of the vaccinations available need to be taken over a period of time before you actually travel. Consequently, it is extremely important that you receive the right treatment for your journey.

If you have had vaccinations previously, these will need to be re-checked to ensure that they still provide the necessary protection for you and your family. As you may need more doses for a booster, or a full-course again if the protection has expired. A consultation fee of £10 is charged per customer which also includes general travel health advice and information pack. Any customer who purchases vaccinations and/or antimalarials will be refunded the £10 charge and will only be charged for their purchases. It is advisable to bring with you, your full written history of any previous vaccinations, medical conditions and any medication you are currently using.

We are accredited to vaccinate children, although this dependent on vaccination type and child’s age, as some health exclusions apply. For more details please contact P&S Chemist on: 020 84786108. 

Travel Vaccinations that are available at P&S Chemist are as follows: 

Hepatitis A, Hepatitis A Jnr, Hepatitis B, Hepatitis A B (Twinrix), Typhoid Injection, Typhoid Hepatitis A, Polio/Tetanus/Diphtheria, Meningitis ACWY (this is highly recommended for all 14-18 year olds), Japanese Encephalitis, Rabies, Cholera and Tick-Borne-Encephalitis

Associated document

Travel Clinic: Tips & Advice (.pdf, 883.98 KB)

Last updated on 05 February 2019.

It's Time For Your Flu Jab

Flu Jab is available at P&S Chemist, no appointment necessary

Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications.

Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week. However, flu can be more severe in certain people, such as: Anyone aged 65 and over, Pregnant Women, Children and adults with an underlying health condition (such as long-term heart or respiratory disease), Children and adults with weakened immune systems

Anyone in these risk groups is more likely to develop potentially serious complications of flu, such as pneumonia (a lung infection), so it's recommended that they have a flu vaccine every year to protect them.

The injected flu vaccine is offered free on the NHS annually to: Adults over the age of 18 at risk of flu (including everyone aged 65 and over), Pregnant women, Children aged six months to two years at risk of flu. Find out more about who should have the flu jab.

Flu Nasal Spray Vaccination for Children

The flu vaccine is routinely given on the NHS as an annual nasal spray to: Children aged two and three plus children in reception class and school years one, two, three and four, Children aged two to 17 years at a particular risk of flu. Read more about the flu nasal spray for children.

65 and Overs and the Flu Jab

You are eligible for the flu vaccine this year (2018-19) if you will be aged 65 and over on March 31 2019 – that is, you were born on or before March 31 1954. So, if you are currently 64 but will be 65 on March 31 2019, you do qualify.

How Effective is the Flu Jab?

Flu vaccine is the best protection we have against an unpredictable virus that can cause unpleasant illness in children and severe illness and death among at-risk groups, including older people, pregnant women and those with an underlying medical health condition.

Studies have shown that the flu jab will help prevent you getting the flu. It won't stop all flu viruses and the level of protection may vary, so it's not a 100% guarantee that you'll be flu-free, but if you do get flu after vaccination it's likely to be milder and shorter-lived than it would otherwise have been.

There is also evidence to suggest that the flu jab can reduce your risk of having a stroke.

Over time, protection from the injected flu vaccine gradually decreases and flu strains often change. So new flu vaccines are produced each year which is why people advised to have the flu jab need it every year too.

Last updated on 05 February 2019.

Morning After Pill (Emergency Hormonal Contraception)

Morning After Pill Effective up to five days, woman looking worried.

If you require the morning after pill, an assessment for eligibility and appropriateness will be carried out. This is always conducted in a secure and private environment and is totally confidential. This is a free service for women under the age of twenty-five (25).

The emergency hormonal contraception (morning after pill) can prevent pregnancy after unprotected sex or if your contraceptive method has failed – for example, a condom has split or you have missed a pill. 

Most women can use the emergency hormonal contraceptive pill. This includes women who cannot usually use hormonal contraception, such as the combined pill and contraceptive patch. Girls aged under sixteen (16) years of age can also use the Morning After Pill (Emergency Hormonal Contraception). 

Taking the morning after pill (EHC) has not been shown to cause any serious or long-term health problems. However, it can sometimes have side effects, which our pharmacist will discuss with you privately prior to administration of the EHC.


Last updated on 13 June 2018.

OMG! Unprotected Sex Can Spread STI's

Unprotected sex spreads STI's: Get tested & treated today for Chlamydia & Gonorrhoea at P&S Chemist

Sexually transmitted infections (STIs) are passed from one person to another through unprotected sex or genital contact. At P&S Chemist we provide both testing and treatment for both Chlamydia and Gonorrhoea, so for a quick diagnosis and treatment, come to P&S Chemist.

If you need to be tested for any other STIs, please click the NHS Choices link to find your local sexual health clinic, genitourinary medicine (GUM) clinic or GP surgery.

Chlamydia is the most common STI in the UK and is easily passed on during sex. Most people don't experience any symptoms, so they are unaware they're infected.

In women, chlamydia can cause pain or a burning sensation when urinating, a vaginal discharge, pain in the lower abdomen during or after sex, and bleeding during or after sex or between periods. It can also cause heavy periods.

In men, chlamydia can cause pain or a burning sensation when urinating, a white, cloudy or watery discharge from the tip of the penis, and pain or tenderness in the testicles.

It's also possible to have a chlamydia infection in your rectum (bottom), throat or eyes.

Diagnosing chlamydia is done with a urine test or by taking a swab of the affected area. The infection is easily treated with antibiotics, but can lead to serious long-term health problems if left untreated, including infertility

Gonorrhoea is a bacterial STI easily passed on during sex. About 50% of women and 10% of men don't experience any symptoms and are unaware they're infected.

In women, gonorrhoea can cause pain or a burning sensation when urinating, a vaginal discharge (often watery, yellow or green), pain in the lower abdomen during or after sex, and bleeding during or after sex or between periods, sometimes causing heavy periods.

In men, gonorrhoea can cause pain or a burning sensation when urinating, a white, yellow or green discharge from the tip of the penis, and pain or tenderness in the testicles.

It's also possible to have a gonorrhoea infection in your rectum, throat or eyes.

Gonorrhoea is diagnosed using a urine test or by taking a swab of the affected area. The infection is easily treated with antibiotics, but can lead to serious long-term health problems if left untreated, including infertility.

Last updated on 13 June 2018.

NHS Urgent Medicine Supply Advanced Service Pilot at P&S Chemist

NUMSAS is a pilot service that manages a referral from the NHS 111 service to a community pharmacy. This occurs when patients who have contacted the NHS 111 service due to the urgent need of medicine or an appliance that they have been previously prescribed from an NHS prescription. NHS England has commissioned this service (currently in it's pilot phase up to the 31st of March 2019) with the aim of reducing the burden of urgent medication requests on the emergency care services, such as A&E, out-of-hours GP and the NHS 111 services at peak times etc. Thus ensuring patients have access to medicines and appliances when the need is urgent, whilst freeing up appointments for patients who have a greater clinical need.

NUMSAS allows patients who contact the NHS 111 service to get their urgent repeat prescription medication from a pharmacy that is part of the NUMSAS pilot service. Please note, that in such instances this may not be the patient's regular pharmacy, although NHS 111 will always endeavour to ensure the nominated pharmacy a patient is directed to is as close to the patients location as possible.

Once a patient has been directed to the nearest NUMSAS pharmacy, the pharmacist will either dispense the medication or alternatively, the pharmacist may decide that there is not an immediate need for the medication and will inform the patient that they can safely miss a few doses until they can get the prescription in the usual fashion. Whatever the outcome, please remember that the supply of medicines will be made at the professional discretion of the pharmacist. All community pharmacists are experts in medicines, regardless of whether they deliver the NUMSAS pilot service or not; and they can also provide advice and support to help patients avoid the need for urgent medicines in the future.

If it is determined there is an urgent need for the medication, the usual NHS prescription cost would apply. Consequently, if the patient is usually exempt from prescription charges, and they require the use of the NUMSAS pilot service, they will not be charged. Where as, if you pay prescription charges, you would be charged the standard cost of a prescription.

It is also advisable to note the following:

The NUMSAS pilot service is only available to patients who contact the NHS 111 service for an emergency repeat prescription enquiry. Patients cannot just turn up at their nearest pharmacy to get their medication - unless they are willing to pay privately.

Pharmacists are prohibited from providing an emergency supply of certain controlled drugs without a prescription, but they can still handle the NUMSAS pilot referral. If the pharmacist believes that there is a genuine patient need to obtain a supply of controlled medicine, the pharmacist will contact the local out-of-hours GP service to ensure the patient is contacted by another appropriate healthcare professional.


Last updated on 31 March 2020.

Free NHS 40-74 Health Check at P&S Chemist

Free NHS Health Testing is now available at P&S Chemist

The NHS Health Check is a health check-up for adults in England aged 40-74. It is designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

If you are in the 40-74 age group without a pre-existing condition, you can expect to receive a letter from your GP or local authority inviting you for a free NHS Health Check every five years. 

Although, due to potential issues of getting and attending an appointment for people at work etc, at P&S Chemist we are proud to be running this pilot service at our pharmacy. Consequently, there is no appointments to be made. Just visit our pharmacy and request your free NHS Health Check.

Once you have had your NHS Health Check, our healthcare professionals at P&S Chemist will discuss your results with you. You will be given advice to help you lower your risk of a stroke, kidney disease, heart disease, diabetes or dementia, and maintain or improve your health. But you do not have to wait until then to make healthy changes.

If you are not 40-74 and would like a Health Check. At P&S Chemist we provide exactly the same health testing service with a discussion on your results and advice on minimising your future risk of stroke, kidney disease, heart disease, type 2 diabetes or dementia for non-eligible patients for only £24.99.

Last updated on 31 March 2020.

Community Pharmacy Patient Questionnaire 2018/2019

96% of our customers rate our service as very good or excellent

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. 

The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. 

The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2018/19 are provided here.


Associated document

CP Patient Questionnaire (.pdf, 1.1 MB)

Last updated on 31 March 2020.

Community Pharmacy Patient Questionnaire 2017/2018

Patient satisfaction survey results poster for P&S Chemist 98% rate our service as good or excellent

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. 

The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. 

The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.


Associated document

CP Patient Questionnaire (.pdf, 1.11 MB)

Last updated on 27 February 2019.

The New NHS 111 Clinical Assessment Service

Not sure if you need A&E call 111

From the 1st of August 2018 the new NHS 111 Clinical Assessment Service will begin in North East London. As you know, the NHS 111 is a free 24/7 helpline which offers advice to people with an urgent care need. However, the new service will be much more than this, with clinicians, such as GP's and nurses, available to provide high-quality assessments, advice and treatment to people over the phone at any time of day. They will also be able to book an appointment for people with the most appropriate NHS service if they need one.

The new service is now the key contact people need for urgent care, advice or treatment outside of normal GP practice opening hours. It means people will get the right care, in the right place, first time.

This will ensure that people across North East London have direct access to expert urgent clinical advice and assessments at times when their own GP practice is closed.

The service is joined up with other urgent care services such as GP practises, GP hubs, mental health services, and pharmacists across the area. It will also take calls which currently go through three local out-of-hours services. For people who live in Newham, Tower Hamlets, and City and Hackney, this will mean that they will now call NHS 111 instead of a separate out-of-hours GP phone number.

The new service will provide:

Assessments over the phone - along with advice or treatment recommendations from a range of health professionals if required.

Direct booking appointments, with more appointments becoming available over the coming months.

The ability to prescribe medicines over the phone if required.

Easy access to patients' records and care plans - with details updated after calls.

Quick transfer to mental health crisis services for assessment/advice if required.

Access to personalised, clinical advice on smart phones or computers through a dedicated 111 Online website. Just search for 'NHS 111 Online'.

This is the first joint commissioning contract awarded by the seven clinical commissioning groups (CCG's) that make up the North East Commissioning Alliance - Waltham Forest, Newham, Tower Hamlets, City and Hackney, Barking and Dagenham, Havering and Redbridge. It highlights the way we are working together to shape services which are consistent across North East London, formed around local people and puts their needs first.

The new service is being provided by London Ambulance Service. Local people from across the community helped shape the new service and the process for selecting the organisation that would deliver it, ensuring it would truly meet the needs of those who live in our area.

Last updated on 05 February 2019.

Diabetic Testing: Blood Glucose & HB1AC Testing

Diabetes HB1AC Testing available at P&S Chemist

Blood glucose testing, is one of the main tools involved in controlling diabetes. Diabetic Testing a long-term service that has been provided by P&S Chemist for several years, although the recent addition of HB1AC Diabetic testing as part of our enhanced services enables us to provide you with a more accurate reading of your blood sugar levels over a period of weeks or months. Enabling you to see how well you are controlling your diabetic condition.

Not everyone with diabetes will test their blood glucose levels but it is regarded as being very beneficial for helping to make diet and medication dosing decisions.If you are on any medication that can lead to hypoglycemia (most notably insulin), you should test your blood glucose levels.

Blood glucose testing is the process used to measure the concentration of glucose in your blood. Blood glucose testing can be carried out at home using a blood glucose meter. A blood test involves pricking your finger with a small needle called a lancet, drawing a drop of blood from the finger and applying it to a test strip that has been engaged into a blood glucose meter.

Blood glucose testing can help to control diabetes in a number of ways:

In turn, this can lead to:

  • A reduction in HbA1c (improved long-term glycemic control)
  • A lower risk of serious diabetic complications
  • Reduced depressive symptoms
  • Improved confidence in self-management of diabetes

Disadvantages of blood glucose testing may include:

  • Pain when pricking fingers
  • Cost of blood glucose testing supplies - if these need to be self-funded
  • Anxiety if no education has been provided on how to interpret and act on the glucose results

Who is blood glucose testing suitable for?
Many people with diabetes benefit from blood glucose testing if they are provided with education on how to interpret their results and take appropriate action to improve their control.

All people who take insulin should regularly test their blood glucose levels and people on certain tablets, such as sulfonylureas, should also test their blood glucose levels to identify any periods of low blood glucose levels.

People on other medications that do not cause hypoglycemia may not need to test their blood glucose levels, however, many people will wish to check their blood sugar levels in order to help them make decisions to maintain and improve their diabetes control.

Should I test my blood glucose levels?
Attitudes to blood glucose testing can vary quite considerably. Some people with diabetes, particularly those that have not received any education on managing their diabetes, find that blood glucose testing is not helpful and only contributes to anxiety.

However, other people, particularly those that are aware of how to interpret results and take appropriate action, find blood glucose testing to be vital to their diabetes management.

Some people with type 2 diabetes on non-insulin medication regimes may find it difficult to be prescribed blood glucose testing equipment.

HB1AC Test for Diabetes
The haemoglobin A1C test gives an indication of how well your diabetes is controlled

The haemoglobin The HB1AC test, also known as the haemoglobin 1AC or glycated haemoglobin test, is an important blood test that gives a good indication of how well your diabetes is being controlled.

How is HB1AC tested?
To measure a person's HB1AC level, a blood sample is taken from the patient's arm, and used to produce a reading. In some cases, such as with HB1AC testing for children, a single droplet of blood may only be required to find out how much haemoglobin 1AC is present.

Why is HB1AC important?
People with diabetes who reduced their HB1AC by less than 1% can cut their risk of dying within 5 years by 50%, according to Swedish research presented at the annual meeting of the European Association for the Study of Diabetes, Sept. 2012 (EASD).


Last updated on 13 June 2018.

10 Year Heart & Stroke Risk Test

What is your Heart or Stroke risk? Find out with our new service

In an ideal world, everyone would be able to determine how healthy they are and be able to change their behaviour to help them become more healthy. Sadly, the reality is that too many people do not have any idea how healthy their heart actually is.

With this in mind P&S Chemist has introduced its new Heart & Stroke Risk tsting service. This service will enable you to have an accurate basis on which to predict any risk to your heart within the next ten years, whether through a heart attack or a stroke. 

Each test comes with a fifteen-minute consultation (conducted in one of our three private consultation rooms) to discuss the tests findings and to provide suitable and manageable health advice to prevent/minimise the potential possibility of a heart event and its affects. 

Last updated on 21 August 2017.

General Data Protection Regulation (GDPR) Policy

P&S Chemist Pharmacy Privacy Notice

Dear Customer,

With effect from the 25th May 2018, changes will be applied to Data Protection Requlation. As a result of this P&S Chemist will be expected to implement and comply with the European Union General Data Protection Regulation (GDPR). These changes require P&S Chemist to obtain explicit consent for any individual whose personal data it intends to hold for business reasons, before it will be permitted to do so.

At P&S Chemist, we pride ourselves on the personal relationships we have with our customers and suppliers. In order to retain some of the data we hold about our customers and suppliers that now fall under the new regulation we require your consent to do so.

The data retained by us will be limited and only used for legitimate business reasons, for example to comply with legal and regulatory needs and requirements. This will enable us to continue to conduct business with you and be compliant with the new GDPR regulations.

Please rest assured that your data will always be retained securely and processed confidently in a lawful, fair and transparent manner.

By continuing to trade with P&S Chemist and it's operating companies and organisations, you will be deemed to have accepted this condition.

Please see the attachement below for full details of terms of service for the new General Data Protection Regulation.

Associated document

P&SChemist GDPR Privacy Notice (.pdf, 290.26 KB)

Last updated on 13 June 2018.

Allergy Testing: Results in One Hour

One hour Allergy Testing at P&S Chemist

P&S Chemist is pleased to introduce our new allergy testing service. This service enables us to quickly and efficiently provide one test that covers over fifty different allergens that you may suffer from, with your results in one hour.

Allergies affect the lives of thousands of people every year in the UK – and for around 2% of the population, it can even be life threatening. According to the charity, Allergy UK, 33% of the population will visit their pharmacist or doctor at some point, because of allergies. 

By having an allergy test conducted at P&S Chemist you can firstly have a test you can rely on and secondly, your allergy test will accurately and quickly diagnose your allergic reaction. 

The speed and accuracy of diagnosis is important, as you may go on suffering symptoms unnecessarily, and you will not be able to receive the best treatment and advice.

Associated document

Allergy Testing Poster (.png, 238.53 KB)

Last updated on 13 June 2018.

Community Pharmacy Patient Questionnaire 2016/2017

Patient Satisfaction Survey Results for PandS Chemist 99% of customers rated us as excellent

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. 

The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. 

The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here.

Associated document

CP Patient Questionnaire (.pdf, 1.2 MB)

Last updated on 13 June 2018.

Strep A Testing

Sore Throat? Check if you need antibiotics or not, results in ten minutes

The Strep A test provided by P&S Chemist, is a quick and easy test that enables someone with the symptoms of sore throats, throat infections and swollen glands etc. To quickly find out if the symptoms are caused by an infection that would benefit from the use of antibiotics. 

In many instances this is not the case, and antibiotics have been used when they are not necessary, which in-turn leads to antibiotic resistance. Consequently, the use of this test will enable the most suitable treatment to be provided, whilst ensuring the maximum possible effectiveness of antibiotics for when they are truly needed. Results are provided in 10 minutes!

Streptococcal infections are any type of infection caused by the streptococcus ("strep") group of bacteria.There are many different types of Streptococci bacteria, and infections vary in severity from mild throat infections to life-threatening infections of the blood or organs. Most streptococcal infections can be treated with antibiotics.

Streptococci are divided into two key groups: Alpha-haemolytic – made up of two groups, including Streptococcus pneumoniae, and beta-haemolytic – made up of several groups, including Group A and Group B streptococci

Most infections caused by strep A are unpleasant, but don't pose a serious threat to your health. These include:

  • throat infections (pharyngitis or "strep throat") and tonsillitis – which can cause a sore throat, swollen glands and discomfort when swallowing
  • impetigo – a skin infection that can cause sores, blisters and crusts to develop on the skin
  • cellulitis – an infection of the deeper layers of the skin, which can cause affected areas to quickly become red, painful, swollen and hot
  • middle ear infection – which often causes earache, a high temperature (fever) and some temporary hearing loss
  • sinusitis – an infection of the small cavities behind the forehead and cheekbones, which causes a blocked or runny nose and a throbbing pain in your face
  • scarlet fever – an infection that causes a widespread, fine pink-red rash that feels like sandpaper to touch


Last updated on 13 June 2018.

P&S Chemist: Community pharmacy Patient Questionnaire Results 2015/16

Patient Satisfaction Survey 87% of customers rate our service as very good or excellent

It is that time of year once again, where we at P&S Chemist publish our annual patient satisfaction survey. 

Overall, the feedback has been positive with 96% of patients rating us good to excellent (with 87% of patients rating our service as very good or excellent). Even though our pharmacy looked somewhat like a building site at the beginning of the year, due to the refit. Although we aim for more excellence this coming year. We have taken on-board your feedback and shall look to improve our service, particularly in regards to our health information/database which will form an integral part of the new P&S Chemist website.

If you would like to see the whole report please ask a member of our staff who will be able to provide it to you, as we are unfortunately limited to one file upload via NHS Choices.

Associated document

2015-16 Result Leaflet (.pdf, 1.21 MB)

Last updated on 06 February 2017.

P&S Chemist win Community Award at the 2015 Pharmacy Business Awards

P&S Chemist, based in the ethnically diverse community of Ilford in Essex, is more than a part of its local community, in many ways, it is the fabric of the community.

Shaheen Bhatia, the pharmacist, and the rest of her team (Omera, pre-reg, now qualified pharmacist; Indu, dispensary manager; Tracy, technician; Chan, dispenser; Rothna, HCA) provide a wide range of services tailored to their local community which has resulted in a significant percentage of turnover being derived from these services and an increase in profit each year.

"They've absolutely gone to town in promoting health in their local community," one judge said. "the team handle patients in their own language. Historically, females in the community struggled to get sexual health advice but they were able to promote the fact that the pharmacy is a safe place to come and talk about sexual health needs."

Following feedback from patients, the sexual health services were designed to meet the needs of the local community where conversations about contraception are often taboo.

By providing a completely confidential service, the local women feel comfortable to drop into the pharmacy to seek advice and medication and, by word of mouth, this service has now spread further afield.

The sexual health service has evolved to include chlamydia and gonorrhoea testing. The team have also focused on child protection training and as a result have identified safeguarding issues which have been passed on appropriately.

The team also support clients through the stop smoking service and offer the services in a variety of different languages. Recently Shaheen has started to offer a range of travel vaccinations and anti-malaria medication in response to the number of people visiting Mecca and wider afield.

Health check days are also organised where the pharmacy team test large numbers of people, recently finding five people with raised blood pressure, with one man not taking his medication for over a year because he had no symptoms.

Article courtesy of the Pharmacy Business Awards 2015© . All rights reserved.

Last updated on 12 December 2016.

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Electronic Prescription Service

This pharmacy offers the Electronic Prescription Service, which allows you to choose or “nominate” a pharmacy to get your medicines or appliances from. Your GP then sends your prescription electronically to the place you have nominated, this means:

  • If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription, saving you time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long at the pharmacy as your repeat prescriptions could be prepared before you arrive.

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Last updated on 29 March 2021.