As you probably know the COVID-19 Pandemic has caused extra pressure on all parts of the health service, including GPs and hospitals. Community pharmacy is no different. Our responsibilities are to make sure that all our patients continue to receive their medicines in a safe and effective way, and to take some pressure from GPs by helping more people treat minor illnesses themselves.
In order that every patient can be cared for at this exceptionally busy time pharmacies have been asked to review all the additional services they provide, as their workforce is likely to become reduced in the coming weeks.
Delivery Service.The Pharmacy delivery service is NOT an NHS service and is NOT NHS funded. Due to the current Coronavirus crisis our delivery service has been stretched to the limits and we may no longer be able to cope with the demand.
Genuine housebound patients who do not have the support of a mobile partner, family member or friends to collect on their behalf should only use the service.
Self-Isolation. The Government will be releasing a plan of action to allow delivery to people who have been told to self-isolate. This will be a Government lead initiative mobilising volunteers and more information will be provided in the media and by our Pharmacy, once the action plan is active.In the meantime we will try our best to deliver to all of our housebound patient but cannot guarantee deliver times or dates.
Telephone Calls.Due to the current Pandemic we are experiencing a significantly higher number of calls. We are trying to answer all call but due to staff shortages and workload pressures it may be necessary for you to keep trying. Please be understanding to the person that answers. If you are local and mobile or have a mobile partner, family member or relative please can you send them to the pharmacy if you cannot get through?
Your support, cooperation and understanding are greatly appreciated
Keep Safe and Well.